Ericka Bartlett, Mba, Phr, Shrm -Cp Email and Phone Number
Ericka Bartlett, Mba, Phr, Shrm -Cp work email
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Ericka Bartlett, Mba, Phr, Shrm -Cp personal email
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I am a dedicated HR professional with over 20 years experience managing human resources programs, services and functions. My main skills are on payroll management, HR policies and procedures, employee records and procedures, benefits administration, and staffing. I always strive for growth and improvement; my idea is that I will never stop learning and always look for ways to apply what I learn to make my job better.What gives me most pride at my job is seeing employees growth and helping them to do so.
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Chief Experience OfficerGraystone Eye Jan 2022 - PresentHickory, Nc, Us
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Chief Human Resources OfficerGraystone Eye Jul 2018 - PresentHickory, Nc, Us
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Human Resources And Finance ManagerGastroenterology Associates, P.A. Oct 2013 - Jul 2018
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Member Of Nc-MgmaMgma 2013 - 2016Englewood, Co, Us -
Human Resources & Call Center DirectorThe Jackson Group, Inc. Jul 2002 - Oct 2013Hickory, Nc, Us* Manage the administration of all human resources policies, procedures and programs including state and federal employment law compliance;* Administer the annual benefits open enrollment process by selectively reviewing various options that will help both team members and the organization* Implemented an organization-wide FSA Benefit Plan in 2008 that decreased annual payroll expenses by 19%* Handle all unemployment and workers compensation claims and serve as the company’s mediator in ESC hearings;* Handle all new team member orientation and training schedules;* Initiated several training and development programs for the Call Center Team, such as Customer Service Skills and How to Handle Irate Callers, among others;* Recruit and select talent for the Call Center and assist in the recruiting for all other, exempt and non-exempt, positions;* Review and maintain organization-wide salary ranges and budgets by position classification;* Developed a commission structure for the compensation package of outside sales positions;* Designed a budget to assist the company in improving its financial stability by decreasing 21% of total expenses during the economic downturn;* Designed, planned and implemented a fully functional surveying call center which now has over 20 team members who administer employee, patient and market perception surveys generating $900k in annual revenue;* Call Center database management during the H-CAHPS® process initial stages;* Organize all employee engagement-related activities, such as company surveys, retreats, luncheons, and social events. -
Past-President, Cv-ShrmSociety For Human Resource Management Jan 2013 - 2013Alexandria, Va, UsDuring my term (2013), CV-SHRM Chapter was awarded the 2013 Silver EXCEL Award by SHRM. This award recognizes outstanding achievements in chapter operations and a commitment to providing meaningful programs and services to our members. It also is recognition of the President's continued growth and development as a business leader, capable of developing strategies that lead to business success.Duties:* Conduct the business of the chapter in accordance with the chapter bylaws and serve as chairperson of the chapter's board of directors.• Preside over the activities of all officers and directors, as well as standing committees, to ensure the accomplishment of chapter goals, objectives, and strategies.• Monitor the use, accounting, and handling of the chapter funds.• Chair all meetings of chapter officers and members.• Participate in/Lead the development and implementation of short-term and long-term strategic planning for the chapter.• Represent the chapter in the human resources community.• Attend state council meetings and actively participate in state council matters. Provide information to state council as an elected representative of the chapter. Appoint proxy to attend state council meetings when unable to attend.• Maintain communication with the state council director and the SHRM Regional Team.• Communicate state, regional and/or SHRM’s goals, policies, and programs to chapter members. Represent the state council to local chapter leaders and the membership. -
Office ManagerThe Jackson Group, Inc. Jul 2000 - Apr 2002Hickory, Nc, Us* Organize day-to-day office operations including maintenance of all office equipment and facilities;* Responsible for payroll, accounts payable and accounts receivable
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Quality Assurance SupervisorAlestra Jun 1996 - Apr 2000San Pedro Garza García, Nuevo Leon, MxStarted with Alestra/AT&T in at time in which telecommunications was a new venture for all mexicans, as for many year, TELMEX was the monopoly that controlled all matters of communications around us. The Telemarketing Center was one of the first opened in Mexico. My functions were:* Assisted in the design and implementation of the quality monitoring process of a 100+ station Telemarketing Call Center* Provided leadership and support to the quality assurance team through direct monitoring, evaluations, documentation of feedback, and ensured compliance with department, organizational and federal guidelines;* Served as the liaison between our Quality Department and the support team located in call centers outsourced by Alestra in Mexico City and Monterrey:* Facilitated communications between the Quality Assurance team in Kansas City and the training team in Monterrey, MX.
Ericka Bartlett, Mba, Phr, Shrm -Cp Skills
Ericka Bartlett, Mba, Phr, Shrm -Cp Education Details
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Gardner-Webb UniversityAccounting -
Hrci InstituteHuman Resources Development
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Universidad Del Norte De MéxicoIngeniero Industrial Y De Sistemas
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Appalachian State UniversityMulti/Interdisciplinary Studies
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Walker College Of Business At Appalachian State UniversityMulti/Interdisciplinary Studies
Frequently Asked Questions about Ericka Bartlett, Mba, Phr, Shrm -Cp
What company does Ericka Bartlett, Mba, Phr, Shrm -Cp work for?
Ericka Bartlett, Mba, Phr, Shrm -Cp works for Graystone Eye
What is Ericka Bartlett, Mba, Phr, Shrm -Cp's role at the current company?
Ericka Bartlett, Mba, Phr, Shrm -Cp's current role is Chief Experience Officer at Graystone Eye.
What is Ericka Bartlett, Mba, Phr, Shrm -Cp's email address?
Ericka Bartlett, Mba, Phr, Shrm -Cp's email address is eb****@****oup.com
What is Ericka Bartlett, Mba, Phr, Shrm -Cp's direct phone number?
Ericka Bartlett, Mba, Phr, Shrm -Cp's direct phone number is +182832*****
What schools did Ericka Bartlett, Mba, Phr, Shrm -Cp attend?
Ericka Bartlett, Mba, Phr, Shrm -Cp attended Gardner-Webb University, Hrci Institute, Universidad Del Norte De México, Appalachian State University, Walker College Of Business At Appalachian State University.
What are some of Ericka Bartlett, Mba, Phr, Shrm -Cp's interests?
Ericka Bartlett, Mba, Phr, Shrm -Cp has interest in Children, Civil Rights And Social Action, Education, Training, Human Resources, Science And Technology, Running, Health.
What skills is Ericka Bartlett, Mba, Phr, Shrm -Cp known for?
Ericka Bartlett, Mba, Phr, Shrm -Cp has skills like Human Resources, Recruiting, Leadership, Strategic Planning, Training, Employee Engagement, Management, Employee Benefits, Customer Service, Policy, Employee Training, Public Speaking.
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