Erick Abreu, Mba Email & Phone Number

Boston, Massachusetts, US

• Oversee a global team of technology professionals delivering SaaS and digital transformation services as part of Iron Mountain's Digital Solutions portfolio.
• Spearhead multi-million-dollar projects, managing over 300 customer engagements annually across North America, LATAM, and EMEA.
• Lead performance management and post-sale functions including project management, customer management, solution architecture, and software engineering.
• Influence and collaborate within pre-sales, opportunity support, operations support, and customer success to ensure operational excellence and client satisfaction.

Boston, Massachusetts, US

• Managed a project portfolio with over $50 million in budget, achieving project goals on time and within budget constraints.
• Liaised directly with customer business and IT stakeholders to implement business process management solutions, enhancing client satisfaction and process efficiency.
• Directed the entire solution lifecycle, including system requirements, technical designs, software engineering, testing, and deployments.
• Facilitated communication and collaboration across sales, field operations, and account management teams to optimize core processes and enhance performance reporting.

Boston, Massachusetts, US

• Supervised multiple operations teams across North America, significantly increasing efficiencies and productivity year-over-year.
• Led organizational consolidation and operations streamlining by building a high-performance team through strategic recruitment, targeted training, and effective hiring practices.
• Achieved revenue growth and margin increases of 20% and 50% respectively over the previous year through strategic initiatives.
• Developed and implemented multi-purpose sales strategies that enhanced customer acquisition and retention, and strengthened relationships through improved value propositions and service level agreements.
• Initiated and piloted programs that were adopted as Global Best Practices, focusing on price development, cost modeling, and financial standards for complex, customized solutions.
• Collaborated with Hyland Software and OnBase to enhance client productivity and efficiencies, delivering world-class ECM solutions and streamlining document-intensive processes.

Mba, Master Of Business Administration

Ba, Business Administration With Concentration In Organizational Management

Aa, Biology