Erick Acevedo Email & Phone Number

Manhattan, New York, United States

-Oversight of daily operations and supervision across 7 health care facilities with more than 150 staff members under Deputy Director. Meet all corporate and facility compliance standards and requirements.-Executive Leadership representative at internal & regional meetings, Community Advisory Board reunions & community events.-Liaison for I.T., Facilities, Biomed/Crothall, Hospital Police, Patient Relations, Quality Assurance, Cardinal, Environmental Services, among others, for coordination and resolutions to specific needs.-Develop workflows, strategize daily operations for efficiency, enforce policies & procedures, and in conjunction with leadership, make impactful changes to improve patient experience and increase revenue.-Responsible for PCMH daily operations and reaccreditation to remain in compliance with NCQA. Spearheaded performance improvement projects alongside Regulatory Affairs, NCQA, Clinical & Nursing teams. Worked with EPIC team to develop validated reports.-Manager of Referral Department, collaborated with EPIC team to develop productivity trackers to monitor staff output. Training/Development for staff to ensure compliance is met and maximize productivity.-Manager of Health Information Technology, monitored and reviewed patient & attorney requests, subpoenas, etc. to assure complete and accurate release of information. Resource for providers, staff & patients. Worked in conjunction with Verisma to provide expedited service.-Manager of Patient Relations, accountable for outreach, resolution, and reporting to risk management for complaints, grievances & occurrences throughout our facilities. Presented and discussed with regional leadership and risk management to find proactive resolutions for any site occurrences and for possible future challenges.-Manager for Language Access, involving cultivating and activating contracts with multiple translation services. Coordinate training of staff on use of services to ensure proper patient care.

Bronx, New York, United States

-Responsible for supervision, performance and development of administrative personnel in areas of accountability. Scheduling of nursing staff & community assistants based on workload, specialization & equipment.-Manager of Clairvia and ANSOS applications program. Responsible for learning, developing, and executing efficacy training throughout all of the nursing departments.-Interdepartmental liaison among the Directors of Nursing. Presenter and coordinator of meetings among Directors of Nursing and Administrative staff.-Planning, organizing, and integrating administrative & office operations throughout nursing department, such as improving workflows, re-designing training methods & materials, and improvement of interdepartmental communications.

Flushing, Ny

-Cultivated partnerships with multiple businesses in the Tri-State with the purpose of maximizing sales, reducing contracting costs, and increasing available distributors.-Spearheaded “Efficiency Now” project, impacting 18 Crown employees. Successfully reduced costs by 31% within 5 months, improved job completion rate by 23% in 12 months.-Responsible for overseeing sales, service, and operations supervisors to ensure daily work quotas were completed and documented in EAGLE system.-Planned, organized and developed training materials and procedures that met specific needs for incoming and seasoned employees.-Develop workflows, strategize daily operations for efficiency, enforce policies and procedures, and in conjunction with leadership, make impactful changes to improve patient experience and increase revenue.-Planner of budgets and payroll disbursement for staff. Authorizer of payments to vendors and merchandise returns, Negotiator for pricing with vendors & clients.

Rye, Ny

• Negotiator for client’s personal/business accounts, responsible for collection of monies while securing client’s confidentiality.• Kept accurate companywide accessible records of customer interactions, cases, emergency department updates. Maintained 98% customer satisfaction. Training of incoming employees.• First responder in situations concerning gas/electric/steam emergencies. Coordination of customer restorations, reconnections & repairs throughout service territory.

Bronx, Ny

• Processed birth certificates in conjunction with Department of Health qualifications. Amend existing birth certificates. Assist patients in maternity ward with completion of birth application.• Simplified and improved the acquisition and sharing of reports and necessary information from our system. Sent correspondences representing the hospital to patient's homes.• Responsible for maintaining confidentiality of the client’s personal information.

New York, Ny

• Repeatedly exceeded sales quotas on a month to month basis while maintaining superior customer satisfaction ratings.• Negotiator for client deals, as well as with vendors, effectively creating and growing a department for yellow cab customers in the process.• Trainer for incoming employees, closer for members of the team.

Bronx, Ny

• Negotiator for pricing with vendors, clients, and customers• Planner of budgets, as well as authorization of payments to vendors and merchandise returns• Responsible for stock availability with timed estimates for all products• Coached and trained incoming employees

Master Of Business Administration - Mba, 3.9

Bachelor'S Degree, Psychology