Erick Adrian Garza Email & Phone Number

• Support the management of existing B2B accounts with a positive sales and service mentality• Process purchase orders, manage inventory and handle customer needs, both large and small• Utilize reporting to effectively manage the customer relationship and to enhance sales effectiveness• Use CRM to document sales activities and track sales against plan• Track inventory levels for all sales channels and track incoming inventory from the factory • Own the communication with Distribution Center and address any issues as they arise• Manage all shipping responsibilities including internal and external shipping needs• Serve as the point of contact for all 3rd party webapps in support of D2C channel• Shopify store inventory set up and maintenance • Secure product samples, photos, and descriptions for departments

Chicago, Illinois, United States / Remote

• Successfully set up and maintained items for retail store spaces with over 100,000 SKUs on ERP system• Oversaw the development of communication plans for new product launches• Compiled inventory information for retail items such as consumption rate and stock on hand to determine need for replenishment• Monitored inventory levels and placed re-orders• Managed the purchase order creation process for a team of buyers, ensuring accuracy and timely delivery of goods• Identified, analyzed and addressed gaps in inventory processes.• Successfully communicated with vendors and retail spaces to ensure that all products were delivered on time and within budget• Created visual merchandising store directives• Prepared presentations for quarterly art director and marketing collaborative meetings• Cultivated new sources for supplies and products• Conducted market research and competitive analysis to identify growth opportunities

Chicago, Illinois, United States / Remote

• Prospected for potential suppliers • Negotiated buying terms, logistics and prices • Order follow-up and documentation • Tracked activity with company software and office resources • Managed claims and litigation with suppliers • Coordinated and communicated with managers and support staff frequently• Successfully negotiated with vendors to reduce costs of goods sold by 3%, meeting the quantitative targets set by management• Coordinated with managers, buying office overseas, logistics and vendors to ensure smooth operation of products• Maintained records of products performance to determine future purchases• Collaborated with marketing and creative directors to ensure company's brand and mission• Worked to understand the desires and needs of customers

Greater Chicago Area

• Merchandised and maintained home and apparel categories using recommended visual guidelines and tools from HQ• Reviewed and analyzed current sales goals and year to date sales history to identify rooms for improvement • Created and executed visual plans that increased profit margins by 20%• Maintained merchandise updates and revisions• Managed all future and current brand launches and collaborations• Ensured a compelling merchandised retail environment inclusive of all departments and product categories • Worked closely with stock team to ensure product readiness • Conducted weekly department walk throughs with corporate, management and sales team to discuss opportunities to drive business • Planned and executed visual merchandising for 5+ stores, resulting in a 5% increase in profit margins

• Managed calendar for art director• Scheduled meetings, business appointments and travel arrangements for director and staff• Opened, sort and distributed incoming correspondence to and from clients• Prepared, requested and maintained financial records and payment history• Managed website and social media accounts

Bannockburn, Il

• Prep merchandise and provide on-set styling for online/ print photography • Review merchandise for completeness prior to shooting and provide product styling and touch-up• Tear down sets and assist in keeping props organized • Follow creative concepts and standards from Art Coordinators that promote merchandise objectives and sales strategies • Fulfill monthly photo shoot quotas • Direct adult, children and animal models during shoots• Transferring product, props and models to off site locations • Advise on photographic approaches and the selection of locations, props, clothing, models and over all look for shoots• Help select backgrounds and props that compliment product and are appropriate in terms of scale, style and function • Assist in shot composition and coordinate display of products • Assist with building sets and furnishing arrangements • Knowledge of current design trends and fashions• Maintain open and professional communication with members from Advertising and Merchandising

Vernon Hills, Il

• Delivered weekly floor moves, window installations and mannequin styling• Achieved regional and companywide monthly sales goals, successfully increasing monthly total sales by 5-10%• Grew repeat business by 12% and improved customer satisfaction survey by 20%• Responsible for supervision, training, mentoring and review of associates• Increased customer loyalty by 25% from implementing interaction improvements and troubleshooting profit loss areas• Conducted group interviews, trained new hires to maintain coverage as needed• Drove sales and focused on daily conversion goals • Store achieved a 1.1% shrink for the 2015 Spring season

Gurnee/ Schaumburg Il

• Opened store location and designed floor set up• Assisted store manager in daily operations • Generated and reviewed daily sales• Oversaw promotional planning each week• Strategically tasked with overall appearance and execution of merchandise flow procedures• Created and maintained store front visual window presentations, weekly floor sets along with associates• Ugly Christmas Sweater store event, achieved $126,000 total volume, achieving plan by over $20,000• Maintained and monitored store inventory• Trained and developed staff

Bachelor Of Arts (B.A.), Business

Associate’S Degree, Associate Degree

Travel Abroad Program

High School