Erick Adrian Garza Email & Phone Number

• Support the management of existing B2B accounts with a positive sales and service mentality
• Process purchase orders, manage inventory and handle customer needs, both large and small
• Utilize reporting to effectively manage the customer relationship and to enhance sales effectiveness
• Use CRM to document sales activities and track sales against plan
• Track inventory levels for all sales channels and track incoming inventory from the factory
• Own the communication with Distribution Center and address any issues as they arise

Chicago, Illinois, United States / Remote

• Successfully set up and maintained items for retail store spaces with over 100,000 SKUs on ERP system
• Oversaw the development of communication plans for new product launches
• Compiled inventory information for retail items such as consumption rate and stock on hand to determine need for replenishment
• Monitored inventory levels and placed re-orders
• Managed the purchase order creation process for a team of buyers, ensuring accuracy and timely delivery of goods
• Identified, analyzed and addressed gaps in inventory processes.

Chicago, Illinois, United States / Remote

• Prospected for potential suppliers
• Negotiated buying terms, logistics and prices
• Order follow-up and documentation
• Tracked activity with company software and office resources
• Managed claims and litigation with suppliers
• Coordinated and communicated with managers and support staff frequently

Greater Chicago Area

• Merchandised and maintained home and apparel categories using recommended visual guidelines and tools from HQ
• Reviewed and analyzed current sales goals and year to date sales history to identify rooms for improvement
• Created and executed visual plans that increased profit margins by 20%
• Maintained merchandise updates and revisions
• Managed all future and current brand launches and collaborations
• Ensured a compelling merchandised retail environment inclusive of all departments and product categories

• Managed calendar for art director
• Scheduled meetings, business appointments and travel arrangements for director and staff
• Opened, sort and distributed incoming correspondence to and from clients
• Prepared, requested and maintained financial records and payment history
• Managed website and social media accounts

Bannockburn, IL

• Prep merchandise and provide on-set styling for online/ print photography
• Review merchandise for completeness prior to shooting and provide product styling and touch-up
• Tear down sets and assist in keeping props organized
• Follow creative concepts and standards from Art Coordinators that promote merchandise objectives and sales strategies
• Fulfill monthly photo shoot quotas
• Direct adult, children and animal models during shoots

Vernon Hills, IL

• Delivered weekly floor moves, window installations and mannequin styling
• Achieved regional and companywide monthly sales goals, successfully increasing monthly total sales by 5-10%
• Grew repeat business by 12% and improved customer satisfaction survey by 20%
• Responsible for supervision, training, mentoring and review of associates
• Increased customer loyalty by 25% from implementing interaction improvements and troubleshooting profit loss areas
• Conducted group interviews, trained new hires to maintain coverage as needed

Gurnee/ Schaumburg Il

• Opened store location and designed floor set up
• Assisted store manager in daily operations
• Generated and reviewed daily sales
• Oversaw promotional planning each week
• Strategically tasked with overall appearance and execution of merchandise flow procedures
• Created and maintained store front visual window presentations, weekly floor sets along with associates

Bachelor Of Arts (B.A.), Business

Associate’S Degree, Associate Degree

Travel Abroad Program

High School