Ericka Edmonds Email & Phone Number

Buffalo-Niagara Falls Area

Buffalo, New York, United States

- Provide technical support to customers experiencing issues with their solar panel systems via phone, email, or chat.- Troubleshoot solar panel system problems remotely and escalate issues to field technicians when necessary.- Assist customers with inquiries related to billing, invoices, and payment processing through internal payment portal. Processing payoff statements and sending payoff requests to third party appraiser for property’s Fair Market Value- Educate customers on solar panel system operation, maintenance, and troubleshooting procedures..

Phoenix, Arizona, United States

-Organizing and processing move out files for past residents in order to activate resident accounts with balance due utilizing Ledger and Moveout Statements.-Performing clerical and revision requests for AR accounts, sending emails to properties managed under Greystar to communicate throughout the process.-Assisting past residents of properties managed by Greystar, in their payment plans for past dues and invoices added to their accounts.

Phoenix, Arizona, United States

-Contacting banks for bank account verification in order to prevent fraudulent ACH transfers on cardholders’ accounts-Compiling SLA reports on a regular basis, typically monthly or quarterly, to provide a comprehensive overview of service performance.-Recording account verification emails from financial institutions to the internal database used by Fiserv.

Buffalo, New York, United States

-Investigating Cardholder’s debit/credit card fraud claims to determine whether the fraud claim was valid or invalid by doing an in-depth investigation.-Sending Visa Chargebacks through VROL, analyzing pre-arbitrations, and uploading compelling evidence to internal systems in case of a legal battle.-Working closely with Account Managers/Team Leads and Executive Members to improve internal systems.

Buffalo, New York, United States

-Provided support to lead teachers and reinforced planned activities to help enhance the academic, emotional, and physical development of students.-Supervising students on the playground or inside the classroom.-Maintained an orderly and sanitary classroom environment-Offering detailed daily reports that outlined each child's activities and behavior goals/expectations.