Ericka M. Smith Email & Phone Number

California, Md, Us

Lexington Park, Maryland, United States

Provide financial management support in the executing, monitoring & controlling, and closing of projects to ensure the accuracy of financial data and support project and organizational decision making. Research commitment, obligation, and expenditure data from Navy ERP and internal accounting systems. Maintain financial spreadsheets and databases and monitor project authorized amounts, burn rates, and balances. Develop and run recurring and ad hoc financial reports, reconcile financial data on labor, travel, material, and service contract transactions, identify discrepancies, and coordinate with Budget Financial Managers (BFMs) and internal project teams to execute project funds. Selected Contributions: Identified and resolved errors and discrepancies to prevent funds from being obligated and committed im-properly  Tracked and monitored contract funds to prevent project overruns or premature funds exhaustion.

Lexington Park, Maryland, United States

Leading new hire training and orientation week for employees starting with the credit union. Testing and learning new products to be able to teach new processes to the staff. Assisting employees with researching and finding solutions to errors that occur at the branch level. Developing, implementing, and teaching trainings throughout the year to existing employees. Researching and providing answers to employees who need clarification to credit union policies and procedures. Ensuring compliance of employees for banking requirements. Selected Contributions: Taught the policies and procedures of the credit union to approximately 15 new hires since the beginning of 2022.

Leonardtown, Maryland, United States

Providing exceptional member services to local credit union clientele. Executing public trust tasks including personal financial transactions and service representation including account opening and closing, loan applications, credit card applications, researching transactions, processing disputes, etc. Selected Contributions: Conducts rigorous review of loans to ensure compliance with federal regulations. Collects, prepares, and processes loan applications from members including sensitive personal information such as; finances, credit histories, collateral information, etc. Open new member bank accounts following proper protocols as well as federal guidelines. Assist customers with withdrawing and depositing money, cash checks, and issuing money orders. Be aware of potential fraudulent situations which could result in losses to members. Identifies and resolves discrepancies in accounts to decrease loss.

Riverview, Florida, United States

Demonstrated problem solving, customer-facing service, and communication skills to assist with billing and account situations resulting in a 20% reduction in lost revenue for company and continuous service provided to customers. Delegated the trust and authority for financial requirements to provide customer service and support financial health of the organization. Demonstrated adaptability, resourcefulness, and ability to proactively solve challenges. Selected Contributions: Identified and resolved account errors and discrepancies to prevent company from losing money and to provide cost-saving options to customers Provided security and privacy for account and billing information to be an advocate for the customer

Cape May County, Nj

Demonstrated integrity, leadership, and decision-making to implement streamlined operations for a healthcare facility resulting in a 15% increase in staff capacity along with a 3% overall reduction in operating cost. Increased staff capacity resulted in lower patient wait time and quicker processing of outpatient documentation during preventative care appointments and reduced rework on intake and release patient documentation. Selected Contributions: Managed financial processes including posting payments into appropriate accounts, posting and tracking of withdrawals, and posting charges to accounts for X-rays, laboratory, and physical therapy charges. Identified and resolved account errors and discrepancies; delivered 5% in revenue savings. Obtained insurance authorizations, input billing coordination of benefits sequencing, and performed additional billing assistance as needed.

Benzonia, Michigan, United States

Meritoriously promoted from Customer Service Representative to Mortgage Loan Clerk in six months based on exemplary drive and performance. Selected Contributions: Conducted rigorous review of loans to ensure compliance with federal regulations; performed quality control reviews on mortgages after close. Ensured comprehensive documentation required for disbursing mortgages, prepared discharges for paid off loans, and collected documentation for audits. Developed an enhanced post-closing process that reduced loan processing time by 4%. Assisted customers with withdrawing and depositing money, cashed checks, and issued money orders. Counseled customer to mitigate a fraudulent situation which would have resulted in a loss of several thousand dollars. Identified and resolved discrepancies in accounts to decrease loss.

Traverse City, Michigan, United States

Demonstrated service and support through an Elite Customer Service rating to meet the needs of patrons for a high-profile jewelry store. Selected Contributions: Demonstrated strong interpersonal skills in assisting customers with selections and sales, facilitated credit authorizations, and maintained an attractive and clean store environment.

Frankfort, Michigan, United States

I assisted our residents in Activities of Daily Living (ADLs) to support their quality of living and emotional well-being at a rehabilitation center.

Key West, Fl

 Oversight for customer service and financial processes, including invoicing, spend tracking, rental transactions, and selling and documenting memberships for a vacation destination. Ensured accuracy and integrity of accounts to support financial health of the organization.

Southern Maryland Area

 Accountable for the efficient scheduling of home visits to ensure streamlined operations; managed payroll, provided leadership and direction to aides, and maintained communications.

Certification, Cyber Security

Master Of Business Administration - Mba, Accounting, 4.0

Bachelor'S Degree, Business Administration And Management, 4.0

Activities and Societies: Delta Mu Delta, International Business Honor Society Bachelor of Science in Business Administration, Colorado.