Erick Anduaga Email & Phone Number

Toronto, Ontario, Canada

• Provide outstanding customer support on an ongoing basis. Front line in responding to customer inquiries related to technical issues and service-related questions.
• Proficient in utilizing Postman for initial investigation and troubleshooting of customer-reported issues, demonstrating swift problem-solving and diagnostic skills.
• I possess advanced skills in Excel for creating insightful reports, employing data cleansing, advanced formulas, and visualization techniques. My expertise ensures accurate, visually compelling reports that transform.
• Develop and maintain the necessary written documentation used to answer customers' questions used for online assistance including the customer support knowledge base and training materials.
• Task organization and assignment within Jira software, effectively distributing responsibilities among the internal team to promptly address and resolve client inquiries and issues, ensuring streamlined communication.
• Assist with Business Development activities such as preparing proposals and existing account growth through new features and functionality.

Toronto, Canada Area

• Ensure that food and service meet quality control standards
• Supervise, co-ordinate and schedule the activities of staff who prepare, portion and serve food
• Resolve customer complaints and ensure health and safety regulations are followed

Ciudad De México Y Alrededores, México

• Dealing with different operations such as cashing transactions, selling and buying dolars.

Business (Bbs)

General knowledge of Finance, Marketing and Human Resources.

Licentiate Degree, Economics

Activities and Societies: LeadershipEconomia