Eric Karp Email & Phone Number

Charlotte, Nc, Us

San Francisco, California, Us

• Managed a team of seven directs who created monthly reports, ran QMP and UAT testing on dashboard and processes.• Developed and directed QMP process and testing. Managed the process for validating daily, monthly, and quarterly reports using Teradata SQL and Tableau. Constantly improved the QMP process by adding in new checks, refining current checks, and improving documentation. Worked with Audit concerning any questions around the process. • Developed and directed the UAT process and testing. Managed my directs and outside team members on how to perform and document the UAT testing. Gathered all the completed forms, verified they were correctly filled out, then signed off on the documents. Reviewed the documents with Audit to answers any questions they had.• Developed an Insights dashboard which helped to quickly identify trends in the allegation data.• Reduced development and dashboard deployment errors and improved communication between the developers and QMP team by creating change control procedures and documents, and release procedures and documents.

San Francisco, California, Us

• Managed the process of moving the Automation Framework from SQL 2008 to new 2010 server, partnered with the EIT team to coordinate the needed changes, developed and implemented testing, engaged the business partners to make sure they understood their roles in managing the jobs. • Led the project of integrating the RAP portal with the Automation Framework. • Managed, designed, and implemented an automation framework used to schedule SQL jobs. The automation framework imported data from multiple sources including MS-SQL, DB2, Sybase and Oracle. Data was also imported from daily, weekly, and monthly text files.• Trained co-workers on SQL and database concepts including data normalization, creating stored procedures, query optimization, views, triggers, and using indexing on tables. • Assisted team members with development, troubleshooting, and optimizing SQL procedures and queries.• Worked with the end-users to determine and document their reporting and data requirements.

San Francisco, California, Us

• Managed the monthly production code releases. Created various stored procedures and processes to improve monthly processing.• Managed all reports and creation of data/tag files from the ABS process.• Created processes to verify the encryption of customer data. • In charge of the NDM file transfers for the department.

San Francisco, California, Us

• Led a team that was responsible for the reporting process and its hardware of five servers, six virtual servers, and five SQL DBMS.• Managed the daily, weekly, and monthly process of report distribution that included 3,000+ reports. • Project Manager for web and database applications. Worked with various groups to determine the project specs and develop business rules.• Supervised recruiting and hiring for several positions in the department.• Developed policies, procedures, and documentation for databases and websites.• Trained co-workers on SQL, Crystal Reports, and database concepts.• Mentored department members in SQL and Web development. • Created Ad-hoc, daily and monthly reports.• Designed and implemented a monitoring system for the daily reporting process.• Implemented the data transfer for the PEL Payoff Intervention Project, which achieved approximately $6,000,000 per week savings in PEL Balances.• Designed and implemented Intranet sites and database back ends for departments. • DBA for five SQL DBMS, with 100+ databases between them.

• Worked with business groups using information systems to help solve problems• Designed VB applications and databases using Access and MS-SQL to meet departments needs• Team leader for MIS, managed the day to day MIS operations.• Developed long-term technology plans for the company. • Designed and implemented LAN’s and WAN’s• Researched and integrated new technology with current systems• Installed and configured NT 4.0 Server to work with current Novell network• Developed hardware and software policies and procedures• Configured workstations and servers for various applications before installation of the applications• Solved day to day problems to keep the network and computers running• Coordinated and implemented the move of computers and the network to a new office location

B.S.B.A, Management Information Systems

B.A., Psychology (Industrial/Organization)