Communications Technician
Current• Achieved company guidelines and meet target goals for productivity, customer experience, punctuality, customer experience, home quality, and rework. • Experience working in the residential and commercial department of the company.• Worked in Banshee and CLI projects along multiple managers and leaders to achieve success on the 2021 flyover.• Participated in the Field Ops Employee Advisory team (April 2021 to September 2021) to provide feedback and input on how the company can overcome different challenges in difficult times as Covid-19 and promote new ideas on what can be done to improve the customer and employee satisfaction rate within the company. • Offered outstanding customer service, building rapport to ensure a positive experience every time.• Follow safety procedures always to guarantee a safe place for me, customers, and people around the work area.• Effectively communicate with supervisors, managers, and any other department inside the company that might be involved in solving a problem. • Certified by Comcast in ladder handling, defensive driving, and general safety. • Ability to handle various tasks simultaneously, organize, prioritize, make decisions and work efficiently and effectively under deadlines required • Capable of working individually and in a team environment. • Effectively doing preventive and corrective maintenance to any Comcast related equipment (cables, connectors, splitters, ground block, tap, cable boxes, amplifiers)
