Ericka Sanders, Ma Email and Phone Number

• Develop and currently facilitate an expansive dissertation and thesis publishing program serving students throughout eight campus locations.• Developed an efficient and streamlined electronic dissertation and thesis tracking and depository program that has processed over 1000 manuscripts, serves all students globally, and accounts for institutional growth. • Manage projects in coordination with stakeholders, senior leadership, and across departments to expand and optimize data management, negotiate the expansion of data management processes and to research and cultivate effective policies and procedures. • Identify and create projects across departments and campuses according to TCS strategic goals or as directed by The National Center for Teaching and Learning and Academic Affairs leadership.• Serve as an advisor to management as well as other interested groups who are seeking critical evaluation and recommendations on complex persistent problems such as non-responsive students, improving preparation completion timelines, and maintaining and improving copyediting quality and outcomes. • Conduct oversight and inspection of manuscript preparation reports, and oversee a wide variety of student and department relations strategies to increase student engagement and retention and maturation rate.• Led a team of 12 expert remote copyeditors who approve manuscripts for publication. • Streamlined Manuscript Preparation Office communications and increased student engagement by 60% by bolstering the manuscript preparation communication system.• Effectively provided oral and written communications to departments, department chairs, academic affairs executives, campus deans, various academic affairs groups, committees, and students regarding manuscript preparation program policies, procedures, student progress, and service concerns. • Experience with computer applications such as Excel, PowerPoint, Google Suite, SharePoint, Word, OneDrive, and Microsoft Teams.

• Experienced with planning policies and procedures by successfully collaborating with IT to expand and develop the Academic Success Program’s communications and essay submission tracking system in CampusVue which had a broad impact by streamlining and improving communication and essay submission timelines for incoming and active students by up to 30% and improving department notification of student progress which helped departments engage in encouraging student participation. • Evaluated impact to projects from student policy perspectives, changes to operations, resource availability and integrated schedules. Assessed gaps in reporting writing assessment scores and collaborated with recruiting and talent acquisition to improve retention and offered department solutions encompassing communication planning, assessment and scoring data analysis, and insight into competitive forces impacting the writing assessment program. • Partnered with the Director of Academic Success Programs to develop strategies, recommendations, and formulate policies and processes around writing assessment process. • Experience with computer applications such as Excel, PowerPoint, CampusVue, Word, and PeopleSoft to prepare written reports, spreadsheets, statistical tables, and flowcharts to develop writing assessment improvement reports, reporting budget reports for the academic writing course and writing assessment process, Academic Success Program flowcharts, Writing Assessment Program standard operation procedures map, and annual Academic Success Programs writing assessment score and academic writing course data for the Board of Directors. • Manage multiple assignments that require a wide range of management and program oversight. • Experience with quantitative and qualitative methods through conducting academic success program metrics projects.

• Maintained CAPS and Disability Services program for the Chicago campus by partnering with stakeholders to cultivate student services intake process, improve awareness of psychological services on the Chicago campus, and bolster student access to disability assistance.• Cultivated a client service and data management process, including updating files to meet FERPA requirements, collaboration with other departments to raise awareness of psychological services, and providing private events, social media, digital advertising, website optimization, lead generation, data management, text and email marketing as well as client relations.• Worked directly with students on intake process and scheduling psychological services.• Building and Maintaining the CAPS Chicago campus data management system. • Managed incoming calls regarding psychological and disability accommodation services. • Attended monthly CAPS Chicago and Evanston campus team meetings.• Attended weekly CAPS Chicago campus team meetings and provided updates on call demographics.• Attended weekly Disability Services team meetings.• Maintained student relationships to ensure students were knowledgeable of accommodations and services that help them perform essential functions.• Achieving healthy margins per load while maintaining customer budget requirements • Multi-tasking by working with multiple software programs to efficiently drive results.• Handling incoming calls for all students to resolve all scheduling errors, schedule tracking and collection on invoices. • Managed test taking accommodation requests for Chicago campus student exams. Recruited test proctors and scheduled testing rooms. Communicated testing instructions to students and provided guidance to proctors.• Managed note-taking service requests. Hired notetakers and managed laptops and notebook inventory and distribution.