Ericka B. Email & Phone Number

Detroit, Mi, Us

Arlington, Virginia, Us

Managing all personnel, Employee Relations and any Performance/Conduct or other issues as it pertains to employment for the State of Michigan’s 17 airports.HR Consulting Employee Relations MAP hiring TSA Recruiting eventsNew Hire Orientation Fitness for Duty

Certified Loan Signing Agent Mobile Michigan Notary providing services both mobile and remotely for a wide range of various documentations in the Metro Detroit area.

Dearborn, Mi, Us

•Manage employee relations operations in support of 1,000+ exempt and non-exempt customer service professionals within the 24/7 roadside assistance department; key oversight includes but is not limited to:monitoring attendance, administering disciplinary action/performance management (i.e., write-ups, performance improvement plans, terminations), leading training and development. •Partner cross functionally with key HR stakeholders within talent acquisition, learning & development, and compensation and benefits, and leave of absence administration departments to execute HR operations. •Analyze key performance indicators (KPIs) including but not limited to attendance, disciplinary action rate, and number of terminations within a fast-paced, high turnover environment; utilizing findings to assess trends and develop strategic countermeasures to improve employee engagement and retention. •Lead HR Investigations with scope including retaliation, harassment, fraud and discrimination.

Arlington, Va, Us

Managed a series of HR functions in support of 250 exempt and non-exempt employees with emphasis on employee relations, training & development, leading performance management process, workforce planning, and maintaining compliance with local, state, and federal employment laws. •Provided managers and supervisors coaching and strategies for navigating ER issues, analyzed results of employee surveys and exit interview, handled UIA claims and inquiries via Equifax, and administered disciplinary action including performance improvement plans (PIPs), write-ups, suspensions, and terminations.

San Diego, California, Us

Managed HR functions in support of 450+ exempt and non-exempt employees with emphasis on areas including but not limited to employee relations, training & development, leading new hire orientations/talent acquisition initiatives, workforce planning, and maintaining compliance with local, state, and federal employment laws. •Collaborate with key stakeholders across talent acquisition, benefits administration, and compliance; also work with the HR Business Partner team seated in India to develop training and lead special projects. •Led HR investigations with scope including but not limited to sexual harassment, discrimination, retaliation, and a multitude of other policy violations; administered disciplinary action ranging from write-ups to terminations. •Analyzed KPIs including employee retention, attendance, and the number of corrective actions administered to assess areas for organizational improvement; lead presentations to senior leadership based on findings. •Conducted exit interviews to assess root-cause of departure and develop/implement strategic countermeasures to improve employee retention. •Adapted to the COVID-19 pandemic by acquiring a 100% virtual remote schedule since March 2020

Detroit, Mi, Us

Detroit, Michigan, Us

-Served as an HR Business Partner for five city departments; Buildings and Safety Engineering, Human Rights, Human Resources, Law, and Administrative Hearings. Support 600 city employees; 80% union and 20% non-union workforce. -Support Directors with all HR related activities such as onboarding, employee relations, talent retention, employee engagement, leave administration, progressive discipline, department policy making, daily administration and application of the laws and regulations as they apply to the FMLA, FLSA, and ADA. -Develop, recommend, and implement personnel policies, procedures, and programs consistent with city, state, and federal laws and regulations. Well-versed in interpreting and administering Universal Work Rules, City Charter, Executive Orders, and the Collective Bargaining Agreement (CBA).-Develops goals, objectives, and performance metrics for each department to ensure alignment with HR programs and policies.-Developed standard operating procedures and manual for hiring new employees in the HRIS system and facilitated weekly training sessions for employee consultants and HR assistants.-Served as the Onboarding Specialist for the employee services division. -Revised onboarding process to include manager checklist, onboarding survey, improved new hire forms, and bilingual survey.-Developed onboarding survey questions and monitors results for continual process improvements.-Developed Service Level Agreement (SLA) and KPI’s related to the onboarding process as well as the administration of day-to-day human resource practices. -Report out monthly to deputy director on HR trends related to onboarding survey results and develop plans of action for deficient areas.-Served as the HR SME in the green belt program with other City of Detroit stakeholders to streamline various important city processes.

Livonia, Mi, Us

-Served as the Onboarding Subject Matter Expert-Managed onboarding process for St. Joseph Mercy Hospital, Ann Arbor, working directly with both Recruiters and Department Managers on daily basis to process as many as 20-30 new hires weekly.-Initiated onboarding in Applicant Tracking System (ATS) for hired candidates, monitored applicant activities, commenced background checks, and created formal offer letters.-Processed 54 new hires within two-week timeframe to gain system access.

Livonia, Mi, Us

-Key support lead for staff and third-party vendors regarding employment, benefits, policies, payroll, compensation, talent management, labor relations, time and attendance, disability, and FMLA leave issues.-Participated in recruitment efforts for exempt and nonexempt personnel (excluding managerial levels and above); helps coordinate the use of temporary employees; maintains applicant flow logs. -Updated, monitored and maintained eligible salary adjustments/increases based on three- and six-month and one-year evaluations.-Acted as sole point of contact for new associates during hiring process, addressing questions posed by candidates regarding applications, interviews, and onboarding.-Performed HR administration and benefit transactions in PeopleSoft and HRIS software.-Processed HR forms, prepared reports, and conducted related audits.-Supported successful onboarding pilot to convert work from St. Joseph Ann Arbor home office to system office location in Livonia.-Concluded successful audit of over 1000 nurses needing to update their licenses through Michigan’s Licensing and Regulatory Affairs (LARA) system.

Livonia, Mi, Us

-Collected, organized, scanned, and uploaded associate records and other relevant documentation to HR imaging systems; organized and maintained associate HR files.-Created new employee personnel files and file papers and documents into appropriate employee files.-Oversaw HR database administration and source documentation.-Developed department policies and procedures.

Dearborn, Michigan, Us

-Monitored, evaluated, and effectively counseled various Ford Motor Company employees regarding HMO, PPO, and POS health benefits.-Worked closely with Human Resources and Benefits in managing and processing transaction documentation including death starts.-Executed applicable and communicative conceptual elements of Benefits, H.R., rules and regulations.-Counseled and assisted participants with 401K benefits as it relates to fund transfers, loans, direct rollovers for IRA accounts, and withdrawals. -Monitored workflow inbox and outstanding cases to ensure inquiries receive appropriate and timely responses; Contacted members (by phone/or in writing), as needed, to ensure timely resolution and follow-up to inquiry.-Interacted with support departments in a professional manner to ensure participants' needs are met.

Master Of Arts (M.A.), Human Resource Management

Certificate, Mediation

Bachelor Of Arts (Ba), Psychology

Masters Of Science In Law, Human Resources