Ericka Singer
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Ericka Singer Email & Phone Number

Vice President of People Operations @ White Shark Media® | Leadership, Strategy at White Shark Media®
Location: Miami-Fort Lauderdale Area, United States, United States 8 work roles
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Vice President of People Operations @ White Shark Media® | Leadership, Strategy
Location
Miami-Fort Lauderdale Area, United States, United States

Who is Ericka Singer? Overview

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Ericka Singer is listed as Vice President of People Operations @ White Shark Media® | Leadership, Strategy at White Shark Media®, based in Miami-Fort Lauderdale Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Ericka Singer.

Ericka Singer previously worked as Vice President of People Operations at White Shark Media® and Director of People Operations at White Shark Media®.

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Email format at White Shark Media®

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White Shark Media®

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Profile bio

About Ericka Singer

As the VP of People Operations at White Shark Media®, I lead the strategic corporate planning, organizational vision, operational strategy, and business expansion of a fast-growing digital marketing agency. I have over 9 years of experience in organizational development, talent acquisition, business intelligence, and project management, and I hold two certifications from Martha Alles International on competency-based hiring and development.My mission is to find, grow, and keep the best talent in the region, and to foster a culture of constant improvement and team engagement. I oversee the global people processes, ensuring effective execution and innovation continuity, as well as the company-wide communication and event management. I also manage the facility administration and property management, including construction and expansion projects. I am passionate about enabling, empowering, and facilitating the success and growth of our people and our company.

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Ericka Singer's current company

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White Shark Media®
White Shark Media®
Vice President of People Operations @ White Shark Media® | Leadership, Strategy
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8 roles

Ericka Singer work experience

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Vice President Of People Operations

Current

Miami, Florida, US

- Strategic Corporate Planning- Organizational Vision, Operational Strategy and Business expansion, Budget Planning- People Strategy & Process Management- Oversee employee productivity, building a highly inclusive culture ensuring, healthy engagement levels and achievement of organizational outcomes- Company Wide Communication & Event Management- Facility.

Aug 2020 - Present

Director Of People Operations

Miami, Florida, US

- Responsible for driving a Culture of Constant Improvement through Team Engagement to attract and retain the best performing talent acquired.- Maximize/Increase Candidate Pool to achieve Hiring Projections & assure healthy scale-ability.- Installation of Competency Based Hiring System (Volume Role Specific), aligned with the Company Core Values (Role.

Mar 2015 - Aug 2020

Vp Of People Operations

Current

Strategic Leadership- Develop and Implement HR Strategies- Organizational Development- Talent Management- Leadership DevelopmentOperational Excellence- HR Policies, Compliance & Reporting- Performance Management- Compensation and Benefits- People Development

May 2021 - Present

Business Intelligence Analyst

Ticuantepe, NI

  • Creation & Deployment of custome-built ATS Platforl
  • Implementation of Facilities automated Inventory system
  • Automation of Finance & Payroll Reporting
  • Migration and automation of HRIS, Financial & Performance evaluation systems
  • Creation & Implementation of Performance Evaluation System - KPI Bonus Schemes
  • Creation of automated templates for P&L for KSPs
Nov 2013 - Mar 2015

Recruitment Manager & Strategy Division Lead

Ticuantepe, NI

  • Re-structure of company´s hiring process - Aligning all hiring procedures and assessments assuring World class standards, meeting client requirements(presented to all client partners in June 2013).
  • Hiring Profile Creation for all bilingual campaign types inbound/outbound (Customer Service, Tech Support & Sales specifics).
  • Project Owner & Design Making of Recruitment Online Platform built into Company´s Website.
  • Implementation of Biannual Demographic Study to inform selection strategy of new hires for following Ramp.
  • Oversee Design & Global Marketing Strategies Management for RAMP 2013 & 2014.
  • Deployment of Employee Referral Program which in 50% increment of Candidate Pool.
Nov 2012 - Dec 2014

Operations Supervisor Citibank Retail Services

San Jose, California, US

  • Awarded with BEST TEAM recognition among all Citibank Sites (Philippines, China, Costa Rica, India and Guatemala - 9 teams in GUA) Top team for 5 consecutive months.
  • Customer Satisfaction, AHT, ACW, Resolution, Service Level Oriented
  • Project Owner of OT and AHT Metrics
Oct 2011 - Nov 2012

Tech Support Product Trainer - Time Warner Cable

San Jose, California, US

  • Networking, Antivirus & Tech Support Training | Product & Development Trainer.
  • Trained in Buffalo for the decommission of BMC Remedy ( Knowledge Base Application) and Implementation of AAD - Advanced Agent Desktop.
  • Project Owner for training all support staff and representatives on the platform, impacted in improving the client SLA. The end result was helping the clients achieve a 26% profit to ratio - which is a cost.
  • Module Owner for creation of training Material | PIP (Personal Improvement Plan)
  • Design, or assist in the design of technical assessments.
  • Data Analysis - Reporting on AAD Application Usage.
Feb 2009 - Oct 2011

Quality Assurance Analyst - Time Warner Cable

San Jose, California, US

  • Data Analysis - Handled a Team of 40 Representatives.
  • Customer Satisfaction & Resolution Projects Owner.
  • Project Owner & Data Analysis of lacking parameters + Delivery of Module reinforcement.
Nov 2008 - Feb 2009
FAQ

Frequently asked questions about Ericka Singer

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What company does Ericka Singer work for?

Ericka Singer works for White Shark Media®.

What is Ericka Singer's role at White Shark Media®?

Ericka Singer is listed as Vice President of People Operations @ White Shark Media® | Leadership, Strategy at White Shark Media®.

Where is Ericka Singer based?

Ericka Singer is based in Miami-Fort Lauderdale Area, United States, United States while working with White Shark Media®.

What companies has Ericka Singer worked for?

Ericka Singer has worked for White Shark Media®, Adclicks, Accedo Technologies, and 24/7, Inc.

How can I contact Ericka Singer?

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