•Lead the tracking, updating, & generating of project deliverables on a total of “32” GitHub leadership boards monthly for CDSC & CDS Platform to name a few to improve the overall veteran & clinician experience•Oversee & update CDSP projects operation & maintenance overall progression status, as well as the overall development progression status on a monthly basis within VA PARS which directly reports to high-level executives•Perform initial reviews to identify correlations with existing artifacts for reuse &/or revision, as well as create a CDSP Change Recommendation Log•Manage the status & workflow of various artifacts to meet prescribed deadlines while coordinating with various staff members such as cyber security SME's system engineers, & product owners•Assist the Development Team & OCTO strategize leads in managing the intake process for new potential features•Develop an integrated project plan in coordination with OCTO strategy leads & the Development Team with specific, measurable, & time-bound goals•Organize, improve, & archive documentation on a central repository (Microsoft Teams, GitHub, SharePoint, Slack)•Provide calendar management for two OCTO leaders also set/reschedule any meetings upon request•Assist with creating & updating PowerPoint presentation slides for OCTO LeadershipKey Highlights Nominated to join the new TIS Culture Committee to help enhance our internal connections & communications; only 7 GovCIO employees out of 700+ were chosen due to their exceptional engagement, diverse talents, & invaluable contributions to their respective teams & clientsNominated for the Flywheel Award (Employee of the Year) only 1 yr & 4 months of my GovCIO employmentGovCIO president personally congratulated me for my employee of the year nomination & she/rest of the leadership team want me involved in the goals & initiatives this year (2024)Completed eMASS certificate after only a few months of starting this project (8-hr training session)

•Personal time off since my last position•Enrolled in some online courses to broaden my education and knowledge within the IT industry•Received Scrum Fundamentals Certificate and also Scrum Master Certificate

• Managed an average of 5 to 25 projects ranging in size related to sales, marketing, and networking from initiation to completion• Developed project operational budgets, which also outlined clear project expectations and deliverables• Expertly utilized Vitals and TELS software to assign daily tasks to self and team, similar to JIRA• Managed up to 30 people including the executive director, maintenance director, receptionists, caregivers, housekeepers, dining director, dining staff, concierge staff, activities coordinator, and office manager• Demonstrated excellent communication and customer service skills in ensuring seamless transition into new home of new residents• Collaborated with cross functional teams, vendors, stakeholders, and high level business professionals• Developed strong, long-lasting relationships with residents, employees, prospects, and outside business professionals• Focused on performing assigned duties with keen attention to detail in fulfilling deadlines• Collaborated with executive director, regional director of operations, and regional director of sales to create strategic sales and marketing trimester plans• Trained receptionists, concierges, and caregivers on how to sell and capture a proper sales call• Performed auditing, reconciliation, and processing of appropriate invoices for payment, while adhering to the marketing budget• Collaborated with the senior management and stakeholders in coordinating key functions, including planning, purchasing, logistics, and operationsKey Highlights: Surpassed established KPIs by guiding residents with decision-making process that led to successful sales close Consistently met and exceeded targeted occupancy and revenue Exemplified effectiveness in closing sales in less than 24 hours while reorganizing a database with 1,000 prospects and business professionals

• Managed and delegated project scope, overall project budget, and operations schedule from project planning to project close-out in adherence to company standards and regulatory requirements• Expertly utilized Rent Manager, Tenant Turner, ShowMojo, and similar software’s in assigning daily tasks to self and team, similar to JIRA• Managed a total of 15 employees, including the team, receptionists, leasing agents, personal assistant, leasing manager, head manager, and marketing manager• Trained and motivated receptionists, leasing agents, personal assistant, leasing manager, head manager, and marketing managers on proper selling, follow-up, follow through, presentation, and how to create each sales experience personal in order to stand out• Managed an average of 5 to 50 projects ranging in size related to sales, marketing, networking, interior design, and the full construction of the project from initiation to completion while adhering to established deadlines and budgets • Established long-lasting relationships with future residents and clients through prompt networking and smooth daily operations• Achieved established goals and objectives with regard to training, selling, education, and client relations• Supervised and participated in the staging, research, and selection of interior design ideas for model units and common areas• Managed coordination with marketing company on website, social media advertisement, photography, videography, brochures, flyers, promotional materials, as well as ShowMe St. Louis KSDK interviews, and etc.Key Highlights: Boosted sales, as well as Google and BirdEye reviews from 2.0 to 4.9 stars, obtaining the top leasing agent position

• Functioned as a liaison to the Finance Team, in charge of addressing client relationship needs• Showed exemplary performance through flexibility, communication, multitasking, and reasoning skills• Effectively collaborated with cross functional teams, vendors, stakeholders, and high-level business professionals• Expertly utilized Outlook to assign daily tasks to self and teamKey Highlights: Made significant improvement to company's relationships with both business and consumers leading to an easier execution of business and revenue generation Significantly minimized labor and material costs by 7%

• Served as a lead mediator among clients, production, plants, warehouses, logistics, and sales manager, responsible for the delivery of collaborative solutions to client demands• Tracked company’s relationships and interactions with customers and prospective clients• Administered and evaluated accounts to identify areas of success and improvement to plan strategic forecasts• Engaged and worked with supervisors and bakery technicians to ensure operations efficiencyKey Highlights: Strengthened relationships with mid-region state customers in a short span of time, while collaborating with the Sales, Accounting, Logistics, and IT departments to set up new client accounts

• Managed full recruitment cycle while aiding candidates toward their dream roles which included but not limited to helpdesk support, business analysts, project managers, project coordinators, system analysts, developers, network engineers, IT security, quality assurance testers, web designers, and data scientists• Conducted responsibility for the recruitment of potential candidates for both small businesses and Fortune 500 companies• Closely collaborated with the management and account managers to improve data collection and coaching initiatives in order to ensure candidate competency and placement retention• Delivered hands-on assistance to candidates in resume and interview preparation, debriefing, following up, and negotiations of employment agreement offers• Reviewed and modified over 300 IT professional resumes to determine candidates' qualifications and fine-tune their experience• Utilized Recruitmax software to generate day-to-day tasksKey Highlights: Received the Highest Gross Profit Award in the history of the St. Louis Technology Flex Team Contributed significant efforts in achieving the highest revenue gross profit in August 2016 with a weekly total revenue of $236,191

• Applied analytical skills in forecasting 35% increase in sales in the fiscal year to independent dealers, retailers, and other related entities• Dominated accountability in addressing customer needs by presenting five different segment divisions with over millions of products to support productivity improvement within budget• Facilitated needs assessment, presented solutions, and negotiated service agreements to provide effective consultation and advice to customers• Prepared at least 10 appointments weekly with new customers, as well as performed at least three sales presentations, and one sale per week • Managed updating accounts and contacts in SalesForce and generated daily tasksKey Highlights: Expertly utilized SalesForce in creating and managing territory and database of nearly 1,000 prospects that resulted in increased business sales  Earned solid reputation as a focused "hunter" of new business by organizing face-to-face meetings with business stakeholders and demonstrating the value-add of presented products and services Received distinction from the national sales trainer as the regional top performer, ranking first in the Regional Leader Board Gained the “Excellence in Customer Service” Award in recognition for coordinating complex logistics that ensured customer satisfaction