- Human Resources and Compliance - Employee Relations- Employee Benefits/Benefit Management- Talent Management/Acquisition

Manage an internal performance consulting practice initialing supporting Cigna’s Healthcare Sales and Account Management organization then aligning to the Pharmacy Benefit Manager line of business.• Diagnose key business problems and issues by analyzing and recommending business solutions to senior leaders in HR and the business. Recommendations include Team Effectiveness, Organizational Design, Change Leadership.• Certified in the Challenger Sales methodology, Certified Challenger Sales trainer• Rolled out and introduced Start-up organization growing engagements from 0 in 2017 to 25 in 2018 averaged 20% growth from 2019-2022.• Facilitated meetings from 5 to 3000 on Team Effectiveness, Workday, Strategy and Change Leadership• Analyzed employee engagement survey scores to proactively recommend client interventions. Sold, implemented, and facilitated needs-based solutions.• Directed successful organizational design project for the Sales and Account Management organization within Evernorth business resulting in a move from a team-based structure to a matrix structure.

Innovation team member, discovering, testing, and implementing cutting edge learning solutions. In addition, responsible for management of the LMS and our relationship with our learning vendors.• Managed vendor relationship with GP Strategies for our SuccessFactors LMS, Skillsoft and game solutions.• Served as Policy and Programs Work-stream lead and PMO member Project Grow, our HR Globalization initiative• Researched and analyzed client needs and matched them to cutting edge learning delivery tools including gaming, simulations, asynchronous learning, social media, open source, and crowdsourced solutions - Replaced Skillsoft Catalog, saving $1.5M per year.• Created and initiated implementing Cigna's first Gaming and Simulations Strategy leading to improved engagement and completion of courses.• Customer Centricity expert - Introduced customer centricity as a concept through game and simulation-based Customer Centricity training resulted in winning Brandon Hall award as well as Cigna Quarterly Champion.• Developed and distributed manager-in-a-box deck on Work at home Employees, engagement, interaction, and pitfalls to avoid.• Created, started up and sold services for an internal consulting practice designed to reduce usage of outside firms, resulting in the savings of millions of dollars in vendor/consulting fees.• Led the Cigna University Lead team on Strategy and Vision project.

Managed start-up, implementation, and day-to-day management of the Sales, Underwriting, Marketing and Staff Functions , IT and parts of Clinical recruiting organizations as well as the Enterprise Employment Brand, and ATS - reporting to Senior Director, Talent Acquisition.• Managed an annual budget of more than $4M.• Lead relationship manager for senior business leads in the Sales, Marketing, Human Resources, and other staff functions. • Recognized Talent innovator introducing and training the use of LinkedIn, ZoomInfo, Facebook, Twitter, Interview Stream, Work4labs and numerous other recruiting tools to the organization.• Represented Talent Acquisition in Enterprise-wide business process review undertaken to improve HR service delivery while reducing cost.• Vendor selection, current-state mapping, future-state mapping, and system design.• Vendor relationship management with TMP, BrassRing, Peoplesoft, Work4Labs, ZoomInfo and others• Directed involvement in selection and implementation of the past two Applicant Tracking Systems (BrassRing and Peoplesoft).• Hired, managed and developed remote staff of up to 22 talent acquisition professionals in 7 different locations nationally.• Led Enterprise Employment Branding and Candidate Experience Project that resulted in a 50% reduction in the use of Job Board Postings, a 20% reduction in sourcing costs, and elimination of print advertising all while total hires was increasing.

Start-Up recruiting organization. I managed the temporary division operation including hiring all personnel, finding office space, marketing and sales.