Erick Bittencourt Müller Email & Phone Number

Porto Alegre, Rio Grande Do Sul, Brazil

Porto Alegre, Rio Grande Do Sul, Brazil

Porto Alegre, Rio Grande Do Sul, Brazil

Porto Alegre E Região, Brasil

Proactively follow up on customers enquires while providing ad hoc support and follow-up on/respond to sales leads if/when human intervention is required. Act as escalation point on billing and booking issues while the BGE’s are on sales visits, ensuring to provide feedback to BGEs.Make quotation to new and existing customers, ensuring the rate inbox is up to date with only daily enquires. Secure best cargo mix to meet the quarterly and net contribution targets set as per model ship. Maintain professional relationships with customers by contacting them via phone and email.Maintain and monitor of existing and about-to-expire contracts, including on carriage rates, in line with trade approval, as well as customer’s commitments. Developing existing small accounts to the point where they can be assigned to a BGE.Liaise with client service, operations, and finance departments to provide our customers with an excellent customer experience. Get market intelligence from customers and relay information to sales and trade.

Canoas, Rio Grande Do Sul, Brazil

R&D area assistant. Worked mainly developing scripts and manuals regarding manufacturing processes and/or equipment maintenance processes; new products homologation tests; direct contact with foreign suppliers, solving issues or negotiating equipment improvements in future batches; soldering of SMD componentes with bear hands on electronic prototype boards; followed up, with manufacture and maintenance sectors, to get feedbacks regarding processes for each of the products.

Graduação, Economics

Técnico, Mecatrônica

Certificado Avançado, Curso Inglês, Avançado