Erick Cabanban Email & Phone Number

Inglewood, California, United States

∙ Planned and coordinated the implementation of VOIP communication systems and routers for a multilocation business leading to over $100,000 in revenue∙ Implemented business internet solutions for a couple of companies leading to 100% internet and phone connectivity with an annual projected revenue of over $50,000∙ Decreased internet and phone connectivity downtime at multiple businesses by over 95% due to ability to provide timely troubleshooting of various kinds of software and hardware technologies ∙ Maintained positive relationships with business customers using empathetic communication and providing constant technical support

∙ Performed setup/configuration of LA County Election equipment such as Ballot Marking Devices (BMD), ePollbooks, and BAM Printer∙ Troubleshot Ballot Marking Devices, ePollbooks, BAM Printers, and Sonim phones∙ Received technical support calls and troubleshot above devices with non-technical workers over the phone∙ Used Cherwell ticket management software to create, escalate, and follow up on tickets∙ Documented and tracked the return of the equipment in multiple Asset Management systems

∙ Accurately completed standardized inventory sheet and layout of equipment including port connections∙ Ensured equipment was accurately labeled with origination/destination information∙ Disconnected PC equipment and peripherals at location∙ Reconnected PC equipment and peripherals to exact specifications listed on move sheet∙ Documented and escalated issues that were encountered during the reconnection of PC equipment

Carson, Ca

∙ Answered calls and helped students and faculty with issues related to accessing school user accounts∙ Collected information and assisted Help Desk employees to create tickets for the IT Technicians to resolve∙ Installed daily Windows, web browser, and security updates on to laptops and computers∙ Performed various logistical work like cleaning computer equipment and recording the serial numbers of the computer equipment

Full Stack Java Software Development

∙ Core Java ∙ Spring Framework ∙ Spring MVC ∙ Spring Boot ∙ Hibernate ∙ HTML ∙ CSS ∙ JavaScript ∙ React.js

Bachelor Of Arts - Ba, Computer Technology/Computer Systems Technology

Associate Of Arts - Aa, Natural Sciences