Took time to decompress and focus more on the family, volunteering, and completing a few home projects. With respect to technology, I read up on trends in security with SASE, evolution of databases, reviewing the open-source AI ecosystem and diving deeper on platform engineering.

IBM is de-risking the global financial services industry by delivering public cloud with regulatory controls codified into the platform. On IBM Cloud for Financial Services, customers are free to innovate in a safe, secure and compliant hybrid and public cloud ecosystem.

As Product Manager I am overseeing all aspects of product strategy, research and development for high-profile clients including product requirements mapping, feature planning, feedback management, enhancement implementation, and customer relationship building. I also develop innovative internal roadmaps and other strategies to maximize client satisfaction, business growth, and company success.My key accomplishments in this role include:• Slashing costs and time wasted on low value opportunities through new training initiatives that improved coordination and the workflow process for Solution Architects and Product Managers.• Successfully bridging the gap between the sales and architect teams while improving the solutions development process through the integration of company applications with Salesforce CRM.• Serving in a pivotal supporting role for non-technical teams to deliver key information regarding application core competencies and maximize understanding of release notes and Proof of Concepts.• Spearheading new DevOps team meetings featuring product demonstrations and retrospectives that improved the feature development process and facilitates ongoing cross-team communication.• Building a solid reputation for maximizing team productivity, keeping product development moving in the right direction, and making the tough calls to ensure products meet critical client business needs.

In this role I worked closely with product managers, sales engineers, and architects to implement the Burstorm application, analyze cloud provider specifications and pricing models, organize responsibilities and objectives for high value projects, and identify valuable new areas of opportunity within the infrastructure resource planning arena.My key accomplishments in this role include:• Improving the sales planning and quote process through strategic analysis of infrastructure services.• Streamlining the application QA and test planning process by increasing cross-functional team collaboration, identifying new potential process enhancements, and improving the detection of bugs and errors.

As an associate consultant, I managed the development of a new promotion application and worked with clients to assess their business needs, develop growth strategies, improve operational processes, maximize application integrity and data quality, and reconcile conflicts to ensure successful integration with a customized Salesforce solution.My key accomplishments in this role include:• Improving team performance with resource planning, test plan development, and time management.• Increasing customer satisfaction and maximized the value of customized solutions via close analysis of business requirements and the implementation of Salesforce to more effectively meet client needs.

In this position I led a diverse project management team and managed all aspects of Salesforce implementation for high value clients including activities such as requirements analysis, process development, resource allocation, and risk assessment.My key accomplishments in this role include:• Building stronger relationships with clients via collaboration and identifying new areas of improvement.• Developing innovative new applications for clients with very specific and demanding needs through coordinated efforts with the technical lead, leading to new upsell and repeat business opportunities.I also handled a major Custom Proposal Application project which involved:• Leading requirements gathering sessions with the client to document current business processes and identify areas of improvement with implementing SFDC.• Collaborating with technical leadership to design solutions and custom applications that directly address business strategies and user requirements.• Managing development strategies with offshore teams in an Agile delivery manner and dynamically tailoring solutions to better meet the business needs of clients.• Reviewing application designs and features after each development iteration with clients to ensure proper alignment of direction and meeting of client expectations.I additionally managed an Organizational Merge Implementation project that involved:• Facilitating and engaging clients during group discussions to better understand their business goals during consolidation with recent acquisitions and highlighting any key changes or differences.• Evaluating business requirements gathered to create user stories and working directly with the client to prioritize redesigning their business processes to achieve optimal performance and efficiency.• Configuring Salesforce sandboxes and production environments to address and verify business requirements and effectively ensuring solution alignment with overall business strategies and vision.

Managed the configuration and support of numerous systems including EBS, SFDC, BMI, Siebel, and SAP-CRM for large clients and worked with other team leaders to analyze requirements and develop testing plans.My key accomplishments in this role include:• Forging outstanding relationships with client executive teams which led to new business opportunities.• Leading a cross-country team campaign to develop new regional audit reports that delivered a wealth of performance and metrics information to client executives and greatly improved their satisfaction.I also completed an extensive number of high-level projects:Oracle Business Rules (OBR) Implementation• Analysed rule definitions and defined RICEFW components to deliver Release 1 requirements and reduced the overall number of duplicates and discrepancies by 53%.• Configured OBR (tool) to support multi-system implementation of business rules used by Oracle E-Business Suite (EBS) R12 and SalesForce.com (SFDC) / BigMachines (BMI).• Coordinated with fellow team leads to ensure proper coverage of testing and verification of business rules and their requirements; updating the mapping of test cases when necessary.• Monitored the progress of all OBR tasks, including testing, defects resolution, as well as leading discussions with business to confirm their expectations of triggering Business Rules.

Product Lifecycle Management (PLM) - Phase I• Revised catalog entries and ensured quality of the Excel templates to validate integrity of data entry from client business resources.• Increased accuracy of capturing proper data for international warehouses' parts and products.• Generated and interpreted SQL queries to test and validate data transformations and ensure accurate cataloging of toy parts for the client’s warehouses.Digital End-to-End (DETE) Application Outsourcing• Managed clients’ digital media requests and distributed pipeline amongst the team’s technicians to deliver and support core components of the DETE solution.• Organized and maintained a detailed set of tasks to ensure proper documentation and completion of items were being met within or prior to deadlines.• Improved process of maintaining clients’ requests through automation, facilitating communication and visibility across the DETE Onboarding solution while leveraging SharePoint Designer 2007.

Executive Customer Relations• Led internal and client team of auditors to manage and decrease the number of open cases in the team’s SharePoint pipeline, while maintaining great attention to detail in reviewing each case through the client’s Siebel CRM system to ensure both accuracy and completion.• Interacted on a daily-basis with our clients’ executive team to discuss the appropriate measures and strategy to reach and attain the production goals without compromising quality.• Directed part of the Accenture team across the country to develop and maintain regional audit reports that delivered insight to client executives on every auditors’ performance and metrics.• Taught and mentored both the Accenture and client team with how to use MS Excel to create reports, graphs, pivot tables, and establish data connections with SharePoint sites.• Trained client senior management in running their regional audit reports, while conducting meetings to receive and incorporate feedback and requests for improvements.

SAP (CRM) Realization• Coordinated with the test team to plan our strategy of decreasing the functional test scripts pipeline, while actively collaborating through execution in providing weekly progress updates.• Revised, executed, and updated test scripts with conditions to verify business requirements were being met in implementing a SAP CRM sales, service and marketing solution.• Managed and tracked any defects discovered during testing to properly diagnose system performance, improve end-user experience and communicate any user interface issues.

In this role I provided advanced consulting and computer support to financial aid staff and officers and troubleshot issues in a Windows XP environment.My key accomplishments in this role include:• Maintaining an efficient and fully operational computing environment for all users.• Performing software updates to all computer systems in the financial aid building.• Replacing defective hardware components including memory, hard drive, and video cards.• Successfully troubleshooting advanced hardware and software issues.