Erick Chicas Email & Phone Number

Orange, CA

• Sales Marketing Manager
• Focused on customer success, HR/recruiting, and marketing.
• Customer support, office operations, overseeing accounting, creating communication and correspondence
• Create various letterheads, custom documents, email formats for each of the websites.
• Maintained payroll information by collecting, calculating, and entering data.
• Created and maintained customer data base for the company.

Greater Los Angeles Area

• Designed the website and maintain the website thru Word press.
• Build, moderate and manage social presence for the church. (Facebook, Instagram & Google+)
• Create and build the Social Calendar
• Answer emails, comments and post.
• Performed outbound & inbound Spanish and English calls to members.

Playa Vista, CA

• Build, moderate and manage social presence for 300+ accounts on Facebook, Twitter & Instagram (Hootsuite & Schedugram) for professional and collegiate sports teams including baseball, football, and basketball teams.
• Managed website, updated the content management system (CMS) with Basic HTML coding. (Dodgerdiamond.com, VtInsider.com, Boilersportsreport.com)
• Create daily infographic ideas based on current sports seasons.
• Manage a group of interns

Playa Vista, CA

• Answering 80+ Calls/ day
• Spreadsheet maintenance on a daily basis to track customer retention
• Frequently updated and maintained customer database with contact information, current subscriptions, and billing information.
• Work towards customer retention on all calls
• Upsell products when appropriate
• Data entry

• Performed outbound & inbound Spanish and English calls to patients
• Debt collections
• Handled patient disputes and negotiated settlements
• Set up payment arrangements
• Verified insurance eligibility
• Documented and maintained patient database (Artiva Workstation)

El Segundo, CA

• Performed general administrative tasks
• Maintained a three line phone system, answering, screening, and transferring calls
• Created and maintained Excel spreadsheets
• Built accurate accounts with regards to customers needs
• Distributed accounts to appropriate vehicle specialist based on customer inquiries