Erick Chicas Email & Phone Number

Orange, Ca

Sales Marketing Manager• Focused on customer success, HR/recruiting, and marketing.• Customer support, office operations, overseeing accounting, creating communication and correspondence• Create various letterheads, custom documents, email formats for each of the websites. • Maintained payroll information by collecting, calculating, and entering data.• Created and maintained customer data base for the company. • Managed the sales team and customer service team. • Trained staffIT Support• Installing and configuring computer hardware, software, systems, networks, printers, and scanners• Monitoring and maintaining computer systems and networks• Responding in a timely manner to service issues and requests• Providing technical support across the company (this may be in person or over the phone)• Setting up accounts for new users, emails, phones, and computers• Repairing and replacing equipment as necessary• Testing new technologyMarketing• Designed and managed various websites.• Create and manage social presence for each site (Facebook, Twitter, YouTube, LinkedIn, and Google)• Set up marketing campaigns thru pay per click Google Ad words, Constant Contact email campaigns, Facebook paid promotion. • Promoting the brand value of the product in the social media circles by incorporating suitable marketing strategies, continuously evaluating the changing market trends, and applying new strategies according to the changes.

Greater Los Angeles Area

• Designed the website and maintain the website thru Word press.• Build, moderate and manage social presence for the church. (Facebook, Instagram & Google+)• Create and build the Social Calendar• Answer emails, comments and post. • Performed outbound & inbound Spanish and English calls to members.

Playa Vista, Ca

• Build, moderate and manage social presence for 300+ accounts on Facebook, Twitter & Instagram (Hootsuite & Schedugram) for professional and collegiate sports teams including baseball, football, and basketball teams.• Managed website, updated the content management system (CMS) with Basic HTML coding. (Dodgerdiamond.com, VtInsider.com, Boilersportsreport.com)• Create daily infographic ideas based on current sports seasons. • Manage a group of interns

Playa Vista, Ca

• Answering 80+ Calls/ day• Spreadsheet maintenance on a daily basis to track customer retention• Frequently updated and maintained customer database with contact information, current subscriptions, and billing information. • Work towards customer retention on all calls• Upsell products when appropriate• Data entry

• Performed outbound & inbound Spanish and English calls to patients • Debt collections • Handled patient disputes and negotiated settlements• Set up payment arrangements• Verified insurance eligibility • Documented and maintained patient database (Artiva Workstation)

El Segundo, Ca

• Performed general administrative tasks• Maintained a three line phone system, answering, screening, and transferring calls• Created and maintained Excel spreadsheets• Built accurate accounts with regards to customers needs • Distributed accounts to appropriate vehicle specialist based on customer inquiries