Erick Diaz Email & Phone Number

El Paso, Tx, Us

Atlanta, Georgia, Us

Chicago, Illinois, Us

• Lead contact for multiple clients with respect to ongoing Health Benefits delivery, plan strategy, design, compliance, reporting needs, requirements definitions, large scale ad hoc projects, and service delivery questions• Manage the day-to-day administration of employee benefits programs, such as health insurance, dental and vision plans, retirement plans, flexible spending accounts (FSAs), and wellness programs• Ensure compliance with relevant laws and regulations governing employee benefits, such as the Affordable Care Act (ACA), Employee Retirement Income Security Act (ERISA), and other federal, state, and local regulations• Plan and manage the open enrollment process, which involves communicating benefit options, conducting employee education sessions, and facilitating the enrollment process through bswift's technology platform• Collaborate with insurance carriers, brokers, consultants, and other benefit vendors to negotiate contracts, evaluate service levels, and manage relationships effectively• Provide guidance and support to employees regarding their benefit options, eligibility, claims, and other related inquiries• Analyze benefits data, such as claims utilization, costs, and plan strategy and design, to evaluate the effectiveness of benefit programs and identify areas for improvement• Ensure accurate and timely completion of compliance-related reporting, such as Form 5500 filings, Summary Annual Reports (SARs), and other regulatory requirements• Stay informed and current on legislative changes impacting benefits and proactively manage processes to stay compliant with statutory requirements (ERISA, DOL, IRS, & HIPAA).

Chicago, Il, Us

• Lead project debriefs with the client leads on meetings• Main point of contact for clients, 3rd parties and vendors• Subject matter expert on benefits administration operations and solutions• Manage projects, including change orders as well as complex projects from beginning to end• Understands the project life cycle and deployment governance• Lead the requirements definition process on project work• Implements risk mitigation plans, as needed• Ensures high quality Client Acceptance Testing, both internally and externally• Collaborated with Customer Care Teams, Shared Services, Point Solutions for integration opportunities• Lead project management for Annual Enrollment windows for multiple clients

Burlington, Massachusetts, Us

Responsible for the delivery and administration of, DPSG's U.S. benefit plans and policies, including operational design and support, implementation, management of benefits administration vendors and on-going employee services. Accountable for the implementation of collective bargaining agreements including wages, health, retirement benefit programs, and multi-employer plans. • Lead the Benefits Administration team to provide exemplary customer service related to benefit plan administration, service and support.• Directs the development, implementation, maintenance and adherence of benefit administration processes to support Company requirements, compliance, reporting, and communication standards.• Direct the implementation of collective bargaining agreements including wages, health/retirement programs and multi-employer plans.• Develops and implements quality assurance practices related to benefits administration. Identifies and implements cost savings/avoidance programs and initiatives.• Responsible for management of the Annual Enrollment process for all eligible employees including establishing project plan, monitoring progress and tracking status, interfacing with vendors, Corporate Benefits and all other key stakeholders, ensuring overall delivery.• Directs the accurate and timely implementation of new collectively bargained agreements including pay practices/methodologies, wages, health/retirement benefits and multi-employer programs. Interface with Legal/Labor, Payroll, Application Support, Corporate Benefits, external administration vendors.

London, Gb

Main contact point for the client with respect to ongoing requirements definitions, large scale ad hoc projects, and service delivery questions. Responsible for the client satisfaction, domain consulting, requirements creation and maintenance, customer service provisional training, and integration with system development teams for their specific Health and Welfare services.• Project Management/Client Consulting – Act as the subject matter expert for all service specific and common client requirements; accountable for changes through Operations Managers. • Lead and facilitate updates for all applicable requirements documents for plan provisions, administrative events, interface documentation, and delivery channel documentation for clients in ongoing delivery.• Provides subject matter expertise to client, client team, shared services, and supporting services on benefits plan provisions and ongoing processing concepts for clients in ongoing delivery.• Participate in internal and external acceptance review process for clients in ongoing delivery, prepares materials and attends quarterly meetings.• Review process for clients in ongoing service delivery.• Records and reviews project scoping, budgeting, and change order records along with the Lead Systems Analyst(s).• Manage complex Annual Enrollment projects.

Roseland, New Jersey, Us

* Personnel Management: Recruited, interviewed, trained, evaluated, supervised, motivated, and mentored 80 team members including 8 direct managers and supervisors. Utilized modern technology in training all staff in Cobra compliance, Human Capital Management, Affordable Care Act, and Continuous Quality Improvement principles via in person presentations and webinars.* Process Improvement: Devised and implemented strategies to improve customer services by collaborating effectively with the Account Management Department. Collaborated on the development and execution of highly successful Talent Management programs. Identified, developed, and implemented strategies that effectively lessened operational costs. • Public Speaking/Presentations: Prepared and delivered insightful Town Hall presentations for employees which led to a significant increase in employee product knowledge, process knowledge, productivity, and morale. • Performance Management: Managed the full scope of total workforce planning and performance review programs. Administered corporate pay-for-performance programs by adhering to company policy which led to associate retention rate of 96%.• Cost Control: Effectively controlled costs on all operational budgets, ensuring company profitability.• Key Accomplishments: Played a key role in culture management which supported positive company business strategies and resulted in 22 client contract renewals. Successfully coached management team members to build capability on recruitment and selection disciplines which led to the hiring of 15 additional associates. Consistently demonstrated ability to identify and facilitate in the quick and effective resolution of employee conflicts.

Roseland, New Jersey, Us

• Personnel Management: Supervised a team of 13 professionals in the Client Services department, ensuring that the 20 National Account Services Health and Welfare clients consistently received excellent customer service in all interactions. • Process Improvement: Monitored the integration of external applicants within ADP Benefits and Payroll support applications which resulted in 92% client retention and opportunities to generate new revenue.• Performance Management: Created and implemented individual and team goals for staff; utilized team meetings to evaluate performance and to develop better strategies that drove growth and constantly propelled employees forward to meeting and exceeding goals.• Conflict Resolution: Served as client escalation point of contact for the Client Service Team due to strong interpersonal skills in problem solving and persuasive negotiation.• Project Management: Accurately monitored the statuses of multiple Client Annual Enrollment Projects, ensuring projects were completed on time and within high quality parameters; reviewed change control requirements for projects and provided time and feasibility of estimates for project completion.• Leadership: Actively participated as a liaison in transition meetings between Implementation Team and Ongoing Service Team and ensured seamless transition of information to the operations teams.• Problem Solving: Facilitated in the troubleshooting of issues with Electronic Data Interchange, EDI, files sent to carriers, payroll, or COBRA vendors by using strong analytical skills.• Key Accomplishments: Led Customer Service Unit to collect the most ever client references nationwide in 2011; appointed Lead Project Manager to oversee multiple annual enrollment projects due to exhibited strong work ethic; attained a 96% Customer Retention Score, the highest out of 50 Units in El Paso; and achieved a 90% Associate Engagement Score in 2011.

Chicago, Illinois, Us

Position Overview: Directed a highly successful team of 10 Client Advocates that supported approximately 50 client accounts.• Personnel Management: Trained, coached, and mentored Client Advocate Team Members toward increased performance and productivity by utilizing strong interpersonal skills. Led an effective team of 10 Client Advocates.• Customer Service: Ensured accurate and timely Service Agreements for all client accounts which led to greater customer satisfaction and customer retention levels.• Inventory Management: Monitored all inventory levels frequently; tracked and documented inventory regularly; and ordered supplies via SAP before supplies were depleted to ensure inventory needs were met consistently.• Problem Solving: Tracked and evaluated work orders for repairs; resolving any issues in a timely manner.• Key Accomplishment: Selected by upper management to handle top-revenue accounts due to exceptional performance record and positive client feedback.