Eric Kennedy Email & Phone Number

Wilmington, Nc, Us

Boston, Ma, Us

As one of several Squad Leaders focused on Money Movement in Digital Service Experience (DSE), my team owned key money movement experiences for Fidelity clients. Encouraged and empowered our team to create intuitive and highly engaging experiences that enable today's digitally savvy clients to move money in, out, and in between their accounts by the method of their choice.As part of the money movement cohort of squads, my features and components were built in scalable ways such that they can be used across Fidelity's digital experiences - on web, mobile, and in yet to be developed experiences by millions of Fidelity's clients. Experience leading customer facing Scrum/Agile software development teams who use service architectures to build front-end experiencesSkilled at using data and insights, letting facts lead the way to develop effective strategic product roadmaps. Adept at synthesizing quantitative data and qualitative feedback to identify experience improvement opportunities. A learning and growth mindset with a real passion for solving customer problems and delivering engaging digital solutionsFamiliarity and expertise with Design Thinking and Lean Start-Up is a plus. Platform mentality, building for scale and reuse across multiple experiences. A mobile-first point of view, operating with an omni-channel mentality to provide flawless experiences across all channelsAn understanding of the techniques and methods of modern product discovery and product delivery. Proven ability to figure out solutions to hard problems with many constraints, using good judgement to assess risks, and to articulate your argument in a well-structured, data-informed way. Ability to lead, direct, and empower team members without formal management authority. Ability to learn multiple functional areas of business - engineering, design, finance, sales, or marketing. A desire to innovate and continually searches for improvements

Wilmington, North Carolina, Us

Responsible for overseeing all activities relating to researching, designing, developing, and commercializing all payment product releases. Continually analyzing market research to determine market and industry and market trends to meet the needs of our clients. Oversees the payment portfolio at Apiture, including Bill Pay Solutions, Zelle, person-to-person payments (p2p), loan payment solutions, bitcoin, and other future trends including RTPs, FedNow, and Buy-Now-Pay-Later BNLP. Worked cross-functionally to continuously improve product discovery, development, integration and launch efforts to effectively drive the business forwardLed a multidisciplinary team made of developers, designers and analysts to work together and deliver, analyze, monitor and iterate on product roadmap deliverables Planned, developed and executed the product roadmap using Jira, Confluence, and Aha! to create user stories, Epics, research task, and product releases Managed the vision, ideation and prioritization of features and set product milestones, including establishing success metrics and track the progress to deliveryStructured and present reporting and updates to senior managementCreated and maintain deep relationships with target customers, partners and industry experts to drive innovationPrimary contact for all payment product relationships with external vendors, including bill pay, bill pay, and loan disbursement Built and presented end to end executive product updates inclusive of current production metrics, new feature delivery planning and financial forecastingDefined new product and feature business cases working collaboratively with business and engineering teams to ensure a unified product landscape

Wilmington, North Carolina, Us

Developed and implemented a standardized commercialization process that allowed customers to seamlessly purchase our new products and product enhancements. Coordinated all go-to-market activities across various departments, including: product, legal, finance, security and compliance, customer support, sales, marketing and relationship management. Demonstrated a passion for creativity and client empathy as well as managing large scale projects and working with programming resources to automate processes. • Conducted bi-weekly launch room meetings with all Apiture teams to keep them informed on the latest product developments and enhancements on our roadmap • Tracked the delivery and execution of the product roadmap using Jira, Aha!, Confluence and other roadmap planning tools • Developed a robust go-to-market checklist and launch plan to help internal teams and external clients prepare for products releases and enhancements • Worked closely with the product manager and product owners to understand the vision of the product/product enhancement in order to share that vision across the organization• Analyzed competitive data to help assist with pricing models and contracting requirements• Strategized with marketing to develop both sales and marketing materials as well as end user marketing materials as necessary• Authored external communications announcing product releases • Assisted with internal training materials and provide train-the-trainer training internally to ensure the organization is prepared to service the product/product enhancement• Made product roadmap recommendations and have overall ownership over commercialization activities• Utilized project management tools to develop a standardized process and ensure all parts of the commercialization activities are completed

Wilmington, North Carolina, Us

Focused my efforts on helping our largest clients ensure their needs were being met by creating personalized digital banking plans. Conducted on-sight meetings with financial institutions to help develop a plan for their future growth with Apiture digital banking, including adding new products/services, planning for acquisitions, mergers, and onboarding. Served as a strategic partner for customers by supporting, strategizing and executing with world class online banking product.• Played a critical role in driving value and long-term partnerships with the Apiture product by helping to make our clients heroes within their organization.• Sold new products and services to financial institutions and also managed contract renewals and extensions • Primary day-to-day contact and strategic partner for key customers• Helped guide the client by sharing insights, best practices and ensure a high level of client satisfaction• Oversaw all client projects by managing internal tasks across teams and ensure we are meeting deadlines; Record all updates in the project plan and timelines to the client• Work with Forward Deployed Engineers and strategic sales• Ran all client meetings and monitor client health, checking KPIs on a weekly basis• Developed strong relationships with Apiture and financial institution executive teams • Trained customers on new features and proactively encourage the client to set up more programs• Helped drive testing strategy based on data, i.e. use under-performing KPI’s to determine what the testing strategy should be

Wilmington, North Carolina, Us

Ensured our clients were raving fans of our services. Anticipated and empathized what our customers' need to succeed. Developed a strong understanding fo the financial institutions strategic goals and helped create customized product plans to meet their needs. • Managed the post-sales relationship for accounts by serving as the primary client contact and advocate for day to day and escalated issues and request.• Established and maintained customer satisfaction across accounts through account planning, proactive client communications, issue remediation and containment and performance measurement.• Protected existing revenue streams, identify and neutralize competitive threats• Actively farmed existing account base to identify new solutions or service opportunities and provide valuable account information and insight to support sales.• Coordinated activities and provide leadership on directions of key projects, initiatives and issues across internal business units.

Wilmington, North Carolina, Us

Was directly responsible for the support of financial institutions utilizing Apiture software. Served as the voice for users and customers, aiding the Product team in determining how best the system can be made more user-friendly.• Responsible for diagnosing production level issues, spotting trends and working with internal staff and vendors to get resolution for the customer• Helped create standard operating procedures for the entire customer support team to help more efficiently resolve issues • Served as a customer advocate to help aide the product and technical support teams in determining how to help resolve tickets • Created help desk tickets for all issues, documenting all details of the issue and how resolution was reached• Worked with the Support, Product, QA and Development teams to ensure larger, underlying issues are addressed in a timeliness corresponding to their priority level• Ensured compliance with Apiture policies, standards and procedures

Charlotte, Nc, Us

Supported the Financial Advisor team to further develop and enhance existing client relationships. Focused on building relationships with clients by acting as the key point of contact for clients on any non-administrative requests/needs. Assisted with and attend client meetings and discussions covering investment strategy, account performance, new products, and market developments in an effort to promote growth and acquisition. Engaged portfolio managers, product specialists and relevant team members to support the coordination of all sales and service activities. Worked with the Financial Advisor and Senior Business Manager to develop, implement, and monitor the team’s client service model.• Built strong relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration• Met customer needs by partnering with small business, mortgage, and investments specialists to grow the customer's relationship with the bank • Conducted outbound and inbound client engagement activities to help drive business into the financial center • Participated and led weekly proactive planning sessions for client engagement activities for sales-related topics around credit cards, CDs, IRAs, small business loans, and deposit accounts• Responded to customer inquiries and concerns to create customized solutions for customers. •Executed sales and service tactics, activities and processes, as defined by company policies and procedures and proactively managed risk in every business, product and service transaction leveraging available tools•Assisted, educated and trained customers on how to use self-service technologies such as ATMs, online banking or mobile banking• Leveraged available resources and technologies to optimize the customer experience and serve our customers with operational excellence and accuracy• Executed as One Team to develop a pipeline for all consumer lending needs : (HELOC, Mortgage, Auto Loans, CCs)

Tulsa, Oklahoma, Us

While working at Spectrum Paint, one of the largest independent paint dealers in the United States, I have assumed responsibility for our second largest store on the east coast. From placing bulk purchase orders, to receiving those orders and stocking product, to mixing that paint, selling it, and delivering it, I have learned every aspect of the Spectrum Paints business.As the management operations leader, I developed the following the skills, achievements, and responsibilities: • Managed product tracking through monitoring inventory levels, performing cycle counts and ensuring that our computers' inventory matches that of our warehouse inventory • Placed purchase orders, as well as receive purchase orders from manufacturers and other stores in our company • Operated the forklift in the warehouse in order to stock product, as well as organize the warehouse and place orders for other stores into our back warehouse • Helped to Achieve sales goals of over $100,000 a month as well as over $4,000 - $5,000 a day • Managed the store with the second highest sales on the east coast, topping over 1.1 million dollars in annual sales (2 out of 14 stores on the east coast and top 10 out of 55+ stores in the company) • Developed relationships with contractions, as well as our sales representatives in order to satisfy their needs and complete/deliver orders in a timely and efficient manner

San Diego, Ca, Us

Recognized as a resilient assistant manager with a passion for customer satisfaction and employee development. Developed our training program for new employees as well as expanded our printing business. Monitored all print production in The UPS Store. Built solid business to business relationships with over 8 local businesses and obtained their printing business. Organized our print production program to offer same-day printing options for local businesses, such as restaurants that needed their materials as soon as possible. • Documented and recorded all of the print production details and processes in order to maintain accurate records for future repeat orders • Identified potential businesses and customers that needed our services and reached out to educated them on our many products and services • Obtained the UPS Store Bronze Sales Award (Over $375,000 in sales) The 1st time our store has received the award • Further expanded 1st quarter sales for 2015 by $8,938.06 ($100,035.07 in 2014 to $108,873.13 in 2015) • Educated, developed, and trained all UPS store employees on new UPS and corporate requirements • Supervised all print production products, ranging from business cards, restaurant menus, postcards, flyers and more. • Reviewed the customer requirements from the beginning to the end of print production to ensure all their needs were met • Built solid business to business relationships with several local businesses, including: Santa Fe Mexican Grill, Cherry Pit Cafe, Mediterrano, Chick Fil A, Little Caesars, and other local businesses

San Diego, Ca, Us

Improved UPS monthly sales by more than 15% each month while operating as the interning manager. Supervised, evaluated, and developed all store employees as the retail store manager. Dedicated with a willingness to learn as much information as possible. • Formulated bi-weekly employment schedules, as well as monthly and daily sales goals • Demonstrated a high level of administrative competence through proper handling of daily managerial tasks • Increased monthly sales by an average of $4,500 per a month or 15% more than the previous year (Our monthly goal/quota was a 10% increase in sales) • Achieved a 20% rate of increase in sales per a month for September and October, which amassed to $6,500 more than the previous year • Launched and directed the freight shipment program at the store ($2,000 1st year sales) • Implemented daily sales goals in order to benchmark our store's progression• Handled all the print production for our entire store, as well as 2 other stores in the area • Documented and recorded all of the print production details and processes in order to maintain accurate records for future repeat orders • Identified potential businesses and customers that needed our services and reached out to educated them on our many products and services • Reviewed the customer requirements from the beginning to the end of print production to ensure all their needs were met