Eric Kennedy Email & Phone Number

Wilmington, NC, US

Boston, MA, US

As one of several Squad Leaders focused on Money Movement in Digital Service Experience (DSE), my team owned key money movement experiences for Fidelity clients. Encouraged and empowered our team to create intuitive and highly engaging experiences that enable today's digitally savvy clients to move money in, out, and in between their accounts by the method.

Wilmington, North Carolina, US

Responsible for overseeing all activities relating to researching, designing, developing, and commercializing all payment product releases. Continually analyzing market research to determine market and industry and market trends to meet the needs of our clients. Oversees the payment portfolio at Apiture, including Bill Pay Solutions, Zelle.

Wilmington, North Carolina, US

• Developed and implemented a standardized commercialization process that allowed customers to seamlessly purchase our new products and product enhancements. Coordinated all go-to-market activities across various.
• Conducted bi-weekly launch room meetings with all Apiture teams to keep them informed on the latest product developments and enhancements on our roadmap
• Tracked the delivery and execution of the product roadmap using Jira, Aha!, Confluence and other roadmap planning tools
• Developed a robust go-to-market checklist and launch plan to help internal teams and external clients prepare for products releases and enhancements
• Worked closely with the product manager and product owners to understand the vision of the product/product enhancement in order to share that vision across the organization
• Analyzed competitive data to help assist with pricing models and contracting requirements

Wilmington, North Carolina, US

• Focused my efforts on helping our largest clients ensure their needs were being met by creating personalized digital banking plans. Conducted on-sight meetings with financial institutions to help develop a plan for.
• Played a critical role in driving value and long-term partnerships with the Apiture product by helping to make our clients heroes within their organization.
• Sold new products and services to financial institutions and also managed contract renewals and extensions
• Primary day-to-day contact and strategic partner for key customers
• Helped guide the client by sharing insights, best practices and ensure a high level of client satisfaction
• Oversaw all client projects by managing internal tasks across teams and ensure we are meeting deadlines; Record all updates in the project plan and timelines to the client

Wilmington, North Carolina, US

• Ensured our clients were raving fans of our services. Anticipated and empathized what our customers' need to succeed. Developed a strong understanding fo the financial institutions strategic goals and helped create.
• Managed the post-sales relationship for accounts by serving as the primary client contact and advocate for day to day and escalated issues and request.
• Established and maintained customer satisfaction across accounts through account planning, proactive client communications, issue remediation and containment and performance measurement.
• Protected existing revenue streams, identify and neutralize competitive threats
• Actively farmed existing account base to identify new solutions or service opportunities and provide valuable account information and insight to support sales.
• Coordinated activities and provide leadership on directions of key projects, initiatives and issues across internal business units.

Wilmington, North Carolina, US

• Was directly responsible for the support of financial institutions utilizing Apiture software. Served as the voice for users and customers, aiding the Product team in determining how best the system can be made more.
• Responsible for diagnosing production level issues, spotting trends and working with internal staff and vendors to get resolution for the customer
• Helped create standard operating procedures for the entire customer support team to help more efficiently resolve issues
• Served as a customer advocate to help aide the product and technical support teams in determining how to help resolve tickets
• Created help desk tickets for all issues, documenting all details of the issue and how resolution was reached
• Worked with the Support, Product, QA and Development teams to ensure larger, underlying issues are addressed in a timeliness corresponding to their priority level

Charlotte, NC, US

• Supported the Financial Advisor team to further develop and enhance existing client relationships. Focused on building relationships with clients by acting as the key point of contact for clients on any.
• Built strong relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration
• Met customer needs by partnering with small business, mortgage, and investments specialists to grow the customer's relationship with the bank
• Conducted outbound and inbound client engagement activities to help drive business into the financial center
• Participated and led weekly proactive planning sessions for client engagement activities for sales-related topics around credit cards, CDs, IRAs, small business loans, and deposit accounts
• Responded to customer inquiries and concerns to create customized solutions for customers.

Tulsa, Oklahoma, US

• While working at Spectrum Paint, one of the largest independent paint dealers in the United States, I have assumed responsibility for our second largest store on the east coast. From placing bulk purchase orders, to.
• Managed product tracking through monitoring inventory levels, performing cycle counts and ensuring that our computers' inventory matches that of our warehouse inventory
• Placed purchase orders, as well as receive purchase orders from manufacturers and other stores in our company
• Operated the forklift in the warehouse in order to stock product, as well as organize the warehouse and place orders for other stores into our back warehouse
• Helped to Achieve sales goals of over $100,000 a month as well as over $4,000 - $5,000 a day
• Managed the store with the second highest sales on the east coast, topping over 1.1 million dollars in annual sales (2 out of 14 stores on the east coast and top 10 out of 55+ stores in the company)

San Diego, CA, US

• Recognized as a resilient assistant manager with a passion for customer satisfaction and employee development. Developed our training program for new employees as well as expanded our printing business. Monitored all.
• Documented and recorded all of the print production details and processes in order to maintain accurate records for future repeat orders
• Identified potential businesses and customers that needed our services and reached out to educated them on our many products and services
• Obtained the UPS Store Bronze Sales Award (Over $375,000 in sales) The 1st time our store has received the award
• Further expanded 1st quarter sales for 2015 by $8,938.06 ($100,035.07 in 2014 to $108,873.13 in 2015)
• Educated, developed, and trained all UPS store employees on new UPS and corporate requirements

San Diego, CA, US

• Improved UPS monthly sales by more than 15% each month while operating as the interning manager. Supervised, evaluated, and developed all store employees as the retail store manager. Dedicated with a willingness to.
• Formulated bi-weekly employment schedules, as well as monthly and daily sales goals
• Demonstrated a high level of administrative competence through proper handling of daily managerial tasks
• Increased monthly sales by an average of $4,500 per a month or 15% more than the previous year (Our monthly goal/quota was a 10% increase in sales)
• Achieved a 20% rate of increase in sales per a month for September and October, which amassed to $6,500 more than the previous year
• Launched and directed the freight shipment program at the store ($2,000 1st year sales)