As a Technical Solutions Analyst, I serve as the subject matter expert and administrator on multiple of the company's Third Party Apps. My responsibilities include providing technical support for Thirds Party Applications, teach end-user best practices, setting up and managing users security access, troubleshooting software issues independently, and delivering solution. I collaborate with internal business groups to plan and execute system implementations, automation and communicate IT constraints to stakeholders, and prioritize project work. Additionally, I foster strong partnerships with Third-Party Software Providers and offer technical solutions to complex initiatives.

Subject matter expert for the company's Loan Vision Accounting System and additional accounting auxiliary software. My role involved training users to enhance their understanding of system functions, capabilities, and usage. Acting as a liaison between vendors and business units, I defined, documented, and reviewed business requirements and coordinated vendor projects. I conducted data queries, collaborated with business units to address needs and challenges, and generated requirements for script development and new solutions. Additionally, I managed commission structures, identified process improvements, and developed financial and ad-hoc reports for senior management. My responsibilities included coordinating testing and implementing new solutions, ensuring alignment with business objectives, and promoting best practices to enhance operational efficiencies.

I managed the daily processing of invoices, including handling inquiries, payments, and corporate disbursements. I prepared and executed journal entries, printing checks, and analyzing invoices for precise expense charging. Additionally, I ensured compliance by requesting and verifying vendor W9 information for 1099 purposes. Served the Concur system administrator, I contributed to process efficiency and trained new team members within the accounts payable team. Furthermore, I took responsibility for reconciling prepaid assets and fixed assets.

My responsibilities included analysis and comparison of loan servicing data to guarantee precision in the loans servicing transfer process and and procuring the loans security instruments. This position required a combination of regulatory understanding, attention to detail, and a customer-centric approach to addressing inquiries.

I spearheaded the implementation of continuous improvement initiatives using the DMAIC standard, enhancing processes, quality, and overall efficiency. I played a key role in developing cross-functional teams to establish improved processes within the work area, employing lean methodologies and problem-solving tools. My responsibilities extended to administering and auditing the 5S program and standards, creating standardized work instructions, and implementing Total Productive Maintenance (TPM) for machinery equipment.Additionally, I conducted cost-saving analyses and managed lean projects, ensuring alignment with company savings goals. The execution of Kaizen Events further demonstrated my commitment to driving positive change and fostering a culture of continuous improvement within the organization.