Erick Guedes Email & Phone Number

Rio De Janeiro E Região, Brasil

ORTEC is one of the largest providers of advanced planning and optimization solutions and services. ORTEC’s products and services result in optimized fleet routing and dispatch, vehicle and pallet loading, workforce scheduling, delivery forecasting, logistics network planning and warehouse control. ORTEC offers stand-alone, custom-made and SAP® certified.

Rio De Janeiro E Região, Brasil

- Analyze and understand customer requirements for Supply Chain Planning & Optimization- Solve problems, propose technical solutions in order to meet customer needs;- Configure technical solution, using SQL, XML / XSL, SQL Reporting and other internal tools;- Mitigate change requests and always come up with the best solution for both customers and our.

Rio De Janeiro E Região, Brasil

I am constantly enhancing my skills to meet the needs of those seeking the partnership of a technology consultant. I have a diverse career background in infrastructure, web development, and systems implementation, coupled with experiences in commercial, managerial and analytical roles. I am proficient in Portuguese, English, and Spanish, and I have a.

Rio De Janeiro E Região, Brasil

Allocated in the Petrobras client to support the management of services in the Information Technology service area.Projects- Monitoring of projects and minimization of difficult factors, Preparation of reports, Monitoring of dates and schedule.Management and Governance- Represent the service in meetings with internal teams, suppliers or representatives of.

Rio De Janeiro Area, Brazil

Allocated in the Petrobras client to support the management of services in the Information Technology service area.- Mapping, analysis and optimization of processes, focusing on continuous improvement;- Conduct process and performance committees, create and follow up action plans to improve results;- Inspection of support contracts;- Support the various.

Rio De Janeiro E Região, Brasil

• Four years leading technical support teams to achieve business objectives and performing actions for structuring, mapping and handling deviations. Previously I worked in the team that helps to guarantee the levels of.
• Technical Support Supervisor (4 years)Leading technical support teams;Keep up-to-date service procedures;Scale service teams by channel;Select and train staff for the service teams;Develop the individual potential of.
• Monitoring Analyst (1 year)Monitor the assets of Alog and its clients, identify, analyze and report flaws;Ensure the levels of availability of the services offered by the company by managing failures and performance by.

Rio De Janeiro E Região, Brasil

• Four years exceeding the expectation of the customers in the service, supporting them in the detection of failures and figures in the network, in the configuration of access stations; in the sorting, recording and.
• Technical Jr / Telecommunications (8 months)Relationship with Managed Network clients;Support for the Oi Data Platform in the detection of defects and vulnerabilities in the network, to ensure the availability of the.
• Bilingual Technical Support (8 months)Final customer support in configuring access stations in covered hotspots; Screening, registration and follow-up of technical support cases.Proactive monitoring of client networks.
• Technical Support / HelpDesk (2 years and 10 months)Screening, registration of technical support cases;Final customer support in the implementation of broadband service and in the screening, identification and.