Eric G. Kirchberg Email & Phone Number

New Haven, CT, US

Woodbridge, Connecticut, US

• Administration of a multi-site LAN / WAN / MPLS / SD WAN. / SSL VPN / WIFI supporting a headquarters location as well as over 1000 users at the 65 branch locations, warehouses, distribution centers & sites as well as.
• Active management of AD domain users, groups, resources shares along with Azure ADSync for Office365 and AD Self Service Plus by ManageEngine.
• Active management of LAN / WAN / MPLS / SD WAN / SSL VPN connectivity to ensure high availability to corporate ERP & other systems.
• Implementation of Crowdstrike Falcon Security and Sophos Enterprise Security for server, laptop, desktop endpoint protection, monitoring and active measures.
• Providing 1st, 2nd & 3rd level hardware, software and system support including but not limited to servers, PCs, laptop, printers, scanners. tablets, mobile devices.
• Planning, designing, provisioning, coordinating and implementing new retail and warehouse facilities

Stamford, CT, US

• Design, configure, implement and administer Microsoft Windows network environments for a managed service provider supporting over 200 regional & national business clients.
• Providing 1st, 2nd & 3rd level hardware, software and system support including but not limited to servers, PCs, laptop, tablets, mobile devices.
• Performing system security and compliance (HIPAA, PCI, etc.) auditing & consulting services.
• Designing and implementing local, hybrid and cloud-based off site data backup and recovery solutions, implementing, monitoring, supporting & troubleshooting.
• Project planning, coordination and implementation of network adds, changes & moves
• Providing technical expertise and leadership to research, recommend and plan for system design changes, updates, upgrades and replacements to small and medium sized companies

Battle Creek, MI, US

• Administered a multi-site WAN supporting 13 retail store locations, 10 donation sites and three processing sites, three offices and one manufacturing facility.
• Redesigned network and security infrastructure, policies, procedures and documentation to ensure compliance with the PCI Security Standards Council for merchant credit card security requirements (PCI v 3.1) for the.
• Researched, developed and executed project plan to purchase, configure and install new credit card terminals at all of our 13 retail locations. Transition to a new payment gateway and coordinate implementation with a.
• Planning, provisioning, coordinating and implementing hardware, OS and software refresh for all machines at 13 retail stores (135 machines).
• Planning, designing, provisioning, coordinating and implementing new retail and donation center facilities
• Designing, configuring, testing and implementing a hybrid local- and cloud-based data backup, disaster recovery and business continuity solution for the organization

• Providing direct technical support for the Defense Logistics Agency (DLA) and its two subordinate organizations. The DLA Logistics Information System (DLIS) and the DLA Disposition Services (formerly Defense.
• Providing first and second level Windows desktop, server, network printing and application support for a static and mobile workforce of over 17,000 employees based at the Hart, Dole Innouye Federal Center in Battle.
• Worked with local development staff to design, test and implement standard system images and migration processes for organization-wide, multi-site rollout of Windows 7, Office 2010 & Adobe Acrobat X.

• Administered a mixed Novell NetWare, Microsoft Windows network with 25 servers with 90+ users at main office and two remote branches
• Planned, implemented VMWare ESX 3.x on two servers with 8 hosts in testing and production environments
• Managed Exchange 2003 environment for 95 users
• Coordinated the addition of the second branch office
• Initiated the creation of a team to develop comprehensive disaster reaction, recovery and business continuity plans for the firm at all three offices
• Created, tested, managed & documented firm wide plans for disaster recovery to ensure regulatory compliance (risk management & malpractice) and business continuity

• Administered a Novell NetWare 4.x / 5.x LAN with 800+ desktop computers and over 1,300 users
• Coordinated end-user support and administrative functions (i.e., account maintenance, login scripts, printer setup, etc.) in Windows 3.x / 9x / NT workstation 4.0
• Managed hardware / software service requests
• Worked with all departments to assess business process & IT system needs, developed custom reaction & recovery plans with documentation to provide regulatory compliance (JCAHO)
• Evaluated and configured LAN / WAN infrastructure components
• Installed updates and upgrades (i.e., 10 / 100mb Ethernet hubs, Ethernet / Token Ring / ATM switches, fiber optic connectivity)

• Installed data and fetal monitor networks (Novell NetWare 3.x / 4.x and MS Windows NT 4.0) for hospitals throughout the central United States
• Coordinated local and corporate resources to ensure on-time / on-budget delivery of installation
• Provided onsite technical support throughout the Great Lakes region (i.e., Michigan, Illinois, Indiana, Ohio)

Ba, History / Political Science

Law

High School Diploma, College Prep