• Administration of a multi-site LAN / WAN / MPLS / SD WAN. / SSL VPN / WIFI supporting a headquarters location as well as over 1000 users at the 65 branch locations, warehouses, distribution centers & sites as well as remote users• Active management of AD domain users, groups, resources shares along with Azure ADSync for Office365 and AD Self Service Plus by ManageEngine.• Active management of LAN / WAN / MPLS / SD WAN / SSL VPN connectivity to ensure high availability to corporate ERP & other systems.• Implementation of Crowdstrike Falcon Security and Sophos Enterprise Security for server, laptop, desktop endpoint protection, monitoring and active measures.• Providing 1st, 2nd & 3rd level hardware, software and system support including but not limited to servers, PCs, laptop, printers, scanners. tablets, mobile devices.• Planning, designing, provisioning, coordinating and implementing new retail and warehouse facilities• Planning, designing, provisioning, coordinating and integrating newly acquired business units into our corporate networks and services (SD WAN, SSL VPN, Polycom VOIP phones, ERP access & printing, data share access, domain expansion, e-mail migration, etc.).• Projects include migration from a cloud hosted Exchange infrastructure to Office365, Infrastructure planning and design for ERP migration to NetSuite with printing provisioned by RF Smart. Migration from MPLS (Earthlink) to SD WAN (Thrive Networks).

• Design, configure, implement and administer Microsoft Windows network environments for a managed service provider supporting over 200 regional & national business clients.• Providing 1st, 2nd & 3rd level hardware, software and system support including but not limited to servers, PCs, laptop, tablets, mobile devices.• Performing system security and compliance (HIPAA, PCI, etc.) auditing & consulting services.• Designing and implementing local, hybrid and cloud-based off site data backup and recovery solutions, implementing, monitoring, supporting & troubleshooting.• Project planning, coordination and implementation of network adds, changes & moves• Providing technical expertise and leadership to research, recommend and plan for system design changes, updates, upgrades and replacements to small and medium sized companies

• Administered a multi-site WAN supporting 13 retail store locations, 10 donation sites and three processing sites, three offices and one manufacturing facility.• Redesigned network and security infrastructure, policies, procedures and documentation to ensure compliance with the PCI Security Standards Council for merchant credit card security requirements (PCI v 3.1) for the organization.• Researched, developed and executed project plan to purchase, configure and install new credit card terminals at all of our 13 retail locations. Transition to a new payment gateway and coordinate implementation with a new merchant bank to provide a Point-to-point Encryption (P2PE) solution for credit card, debit card, gift card, and Near Field Communication (NFC) (ie. Apple Pay, Samsung Pay, etc.) payment processing.• Planning, provisioning, coordinating and implementing hardware, OS and software refresh for all machines at 13 retail stores (135 machines).• Planning, designing, provisioning, coordinating and implementing new retail and donation center facilities• Designing, configuring, testing and implementing a hybrid local- and cloud-based data backup, disaster recovery and business continuity solution for the organization• Designing, testing and implementing a cloud-based Internet security platform for 150+ workstations and mobile devices across the organization• Updating and standardizing the video surveillance systems at all of the company sites by providing local- and web-client access for monitoring, incident reporting and follow-up• Performing physical site surveys and IT audits at each facility; reporting results, prioritizing remediation of issues, and developing organizational plans for regular equipment rotation, disposal, data security and process auditing.

• Providing direct technical support for the Defense Logistics Agency (DLA) and its two subordinate organizations. The DLA Logistics Information System (DLIS) and the DLA Disposition Services (formerly Defense Reutilization and Marketing Service DRMS).• Providing first and second level Windows desktop, server, network printing and application support for a static and mobile workforce of over 17,000 employees based at the Hart, Dole Innouye Federal Center in Battle Creek and at locations in 41 states and 16 countries.• Worked with local development staff to design, test and implement standard system images and migration processes for organization-wide, multi-site rollout of Windows 7, Office 2010 & Adobe Acrobat X.

• Administered a mixed Novell NetWare, Microsoft Windows network with 25 servers with 90+ users at main office and two remote branches• Planned, implemented VMWare ESX 3.x on two servers with 8 hosts in testing and production environments • Managed Exchange 2003 environment for 95 users• Coordinated the addition of the second branch office• Initiated the creation of a team to develop comprehensive disaster reaction, recovery and business continuity plans for the firm at all three offices• Created, tested, managed & documented firm wide plans for disaster recovery to ensure regulatory compliance (risk management & malpractice) and business continuity• Developed a two-tier data backup and recovery plan including local tape-based backup at each site augmented by a secure, Internet-based offsite solution as part of an overall disaster recovery/business continuity plan

• Administered a Novell NetWare 4.x / 5.x LAN with 800+ desktop computers and over 1,300 users • Coordinated end-user support and administrative functions (i.e., account maintenance, login scripts, printer setup, etc.) in Windows 3.x / 9x / NT workstation 4.0• Managed hardware / software service requests• Worked with all departments to assess business process & IT system needs, developed custom reaction & recovery plans with documentation to provide regulatory compliance (JCAHO)• Evaluated and configured LAN / WAN infrastructure components• Installed updates and upgrades (i.e., 10 / 100mb Ethernet hubs, Ethernet / Token Ring / ATM switches, fiber optic connectivity) • Created, tested and implemented standard software loads for clinical and administrative workstations• Created, tested and implemented custom Windows 95 OS load for the organization• Coordinated the physical migration of 28+ departments into a new facility

• Installed data and fetal monitor networks (Novell NetWare 3.x / 4.x and MS Windows NT 4.0) for hospitals throughout the central United States• Coordinated local and corporate resources to ensure on-time / on-budget delivery of installation• Provided onsite technical support throughout the Great Lakes region (i.e., Michigan, Illinois, Indiana, Ohio)