Erick Itzmal Velazquez Email & Phone Number

United States

Sales Strategy Development: Crafting and implementing sales strategies.Team Leadership and Management: Leading, motivating, and managing the regional solar sales team. This involves recruiting top talent, providing ongoing training on solar technologies and sales techniques, and setting clear performance goals.Market Analysis.Customer Relationship Management: Building and maintaining strong relationships with key customers, including residential, commercial, and industrial clients ensuring high levels of satisfaction.Sales Performance Monitoring.Budget and Resource Management.Partnerships and Networking: Developing and nurturing relationships with industry partners, such as solar installers, distributors, and local contractors. Sales Forecasting and Planning: Creating accurate sales forecasts based on market research and current trends. Developing sales plans to achieve targets.Collaboration with Other Departments.Process Improvement: Identifying and implementing best practices for sales processes and operations. Streamlining procedures to improve efficiency and effectiveness in selling solar solutions.Reporting: Providing regular updates and reports to senior management on sales performance, market conditions, and strategic initiatives. Offering insights and recommendations based on sales data and market trends.Customer Education: Educating potential and existing customers about the benefits of solar energy, the technology involved, and financial incentives.Closing deals In-Person and Virtually from targeted advertising.

United States

Responsible for overseeing and optimizing the sales operations within a specific geographic area or region. Some of my main duties involved: Lead Management.In-Depth Consultation and Proposal Development.Create and present detailed, customized proposals that include system specifications, cost breakdowns, and financing options using advanced tools and software to model energy designs. Strategic Negotiation: Lead complex negotiations to close deals, balancing client needs with company objectives. Address and overcome sophisticated objections, leveraging experience to find mutually beneficial solutions.Contract Management.Coordination and Handoff: Collaborate with installation and project management teams to ensure seamless project handoff and execution.High-Level Customer Relationship Management: Build and maintain strong relationships with clients, acting as a trusted advisor throughout the sales process and beyond.Sales Performance Analysis.Market and Product Expertise.Mentoring and Leadership: Mentor and support junior sales team members, sharing best practices and strategies. Contribute to the development of sales processes and training programs.

Cracow, Małopolskie, Poland

In this role I was managing and maintaining the technical infrastructure required for Cisco training labs. My responsibilities included:Lab Setup and Configuration: Install, configure, and maintain Cisco equipment and software used in training environments. Ensure that all lab setups are in line with Cisco’s specifications and training requirements.Lab Maintenance and Troubleshooting: Perform routine maintenance and updates on lab equipment and software. Troubleshoot and resolve hardware and software issues to ensure smooth operation.Lab Resource Management: Manage inventory of Cisco hardware and software licenses.Coordinate with suppliers for the procurement of necessary equipment and parts.Documentation and Compliance: Maintain detailed documentation of lab configurations, changes, and procedures.Lab Environment Optimization.Security and Access Control.Training and Development: Stay updated with the latest Cisco technologies and lab management techniques.

Warsaw, Masovian District, Poland

Technical Support Level 2:Provide advanced technical support for on-site and remote issues, including shop support and POS systems.Software and CRM Support:Assist with Microsoft Solutions and SuperOffice CRM, ensuring smooth operation and troubleshooting issues.Office 365 and Application Management:Manage and administer Office 365 and various applications, ensuring optimal performance and user satisfaction.Network and Connectivity:Oversee network infrastructure and connectivity, resolving any issues that impact performance.Microsoft Solutions Administration:Administer and maintain Microsoft Solutions, ensuring their effective deployment and operation.Major Incident Management:Manage and resolve major incidents, coordinating responses to minimize impact and restore services promptly.Process Improvement:Develop and refine internal processes to enhance efficiency and effectiveness.Continuous Training and Skill Development:Participate in ongoing training across various IT areas, including RSAT, Windows OS, VMware, Microsoft, Networking, MAC OS X, ITIL Foundation, and soft skills.

Guadalajara Y Alrededores, México

Technical Support Levels 2 and 3:Provide advanced technical support both on-site and remotely, addressing complex issues and ensuring effective resolution.Network Management:Manage and maintain network infrastructure using Cisco and Linksys technologies, ensuring reliability and performance.Active Directory Administration:Administer Active Directory, managing user accounts, permissions, and security policies.ERP and CRM Tools Management:Oversee and support ERP and CRM systems, ensuring their optimal operation and alignment with business needs.Network and IT Infrastructure Implementation:Lead the setup and deployment of network and IT infrastructure for new Sales Center openings, ensuring smooth and timely implementation.POS Systems Support:Provide technical support for Point of Sale (POS) systems, troubleshooting and resolving issues to maintain operational efficiency.Call Center Team Leadership:Lead a support team in a Call Center environment with 400 users, utilizing Cisco, Avaya, and Nortel technologies to deliver high-quality support.Aspect Unified IP System Management:Manage and implement Aspect Unified IP systems, ensuring their effective operation and integration.Knowledge Base Documentation and Process Improvement:Create and maintain documentation for the knowledge base, driving innovation and process improvements to enhance business technology and operations.SLO Metrics Achievement:Consistently meet targets set by Service Level Objectives (SLO) metrics, ensuring high performance and customer satisfaction.ServiceNow Incident Management:Administer the ServiceNow incident management system, overseeing incident tracking and resolution processes.Oracle Systems Platform Support and Development:Support and develop systems platforms based in Oracle environments, ensuring their effective performance and integration.

Guadalajara Y Alrededores, México

Process modeling and analysis focused in application security, information encryption and data protection. Requirements recovering and time estimation. Improving practices oriented to business by means of coordination of multi-disciple teams.Data analysis and model creation under ITIL fundaments through UML and Six Sigmamethodologies. Rol focused in network and IT security working on Trend Micro and LANDesk applications. Continually working on different projects with Linux distribution (Ubuntu). Training to the Client after implementation.

Guadalajara Area, Mexico

Technical Support L2 – L3. Responsible of IT area. Network - IDF management and cabling engineering. ERP and application management. Database administration running with SQL. PBX and telecom services support using Avaya devices. Procedures analysis and Knowledge Base creation.