Erick Reyes Email & Phone Number

New York, Ny, Us

New York, Ny, Us

New York, New York, Us

• Serves as the primary point of contact for IT support, ensuring timely and effective resolution of incidents and requests for Guardian US staff members• Deploys and manages 150+ mobile assets (Macs, Windows PCs, iPhones), ensuring 100% compliance with security policies and configurations through MDM• Authors and maintains technical documentation, including security procedures and best practices, streamlining IT processes• Develops and deploys automated workflows to enhance IT efficiency and security, minimizing the risk of human errors and potential vulnerabilities• Collaborates on technology implementation projects, integrating security and technical requirements throughout planning and deployment

Seattle, Wa, Us

• Collaborated with a team to identify and prevent concession abuse, contributing to the protection of company resources and revenue• Maintained detailed and accurate records of customer interactions, ensuring data integrity and compliance with company policies• Contributed to a knowledge base by creating and updating documentation, facilitating efficient issue resolution and knowledge sharing among team members

Manhattan, Ny, Us

• Collaborated with a team of professors and undergraduate students to create a 6-month Python in-person workshop for first-year computer science students• Developed, updated, and implemented training plans and training materials consisting on basic and intermediate Python syntax

Medley, Fl, Us

• Demonstrated communication skills to explain technical information in an easy to understand manner to employees for education purposes • Deployed and maintained Windows and Mac PCs at La Mega 97.9 FM’s radio station• Performed troubleshooting techniques on equipment such as computers, and printers

• Collaborated to the development of an insider threat program for the financial services sector, identifying vulnerabilities and implementing mitigation strategies• Performed comprehensive risk assessments on the global financial infrastructure, applying the NIST Cybersecurity Framework to enhance industry-wide security• Crafted and enforced cybersecurity policies and procedures, ensuring alignment with international regulatory and statutory requirements