Erick J. V. Email & Phone Number

Mexico

Mexico

United States

Crafting automated solutions tailored to address data challenges within the Co-selling ecosystem. My primary focus is on optimizing clients' sales workflows by implementing efficient automation strategies.

United States

Tech Specialist proficient in reproducing and troubleshooting issues across various platforms and frameworks.

México

Enhancing learning experiences. Skilled in defining Knowledge Base templates and content styles, conducting expert knowledge assessments, and providing onboarding and refresher training. Proficient in updating and maintaining Help Center dashboards and creating automations to streamline processes. Extensive knowledge in multiple SAS technologies for guiding and mentoring support, product, and sales teams.

Mexico City, Mexico

Tech Support Specialist proficient in reproducing and troubleshooting issues across various platforms and frameworks, including Native Android, iOS, and plugins like Flutter, Cordova, React Native, Expo, and Capacitor. Experienced in assisting customers with API, webhook, SDK issues, and integration problems. Skilled in escalating bugs through JIRA and developing ad hoc solutions while awaiting proper fixes from the engineering team. Proactive in following up on resolutions and communicating with clients through channels like Slack VIP channels, Freshdesk/Zendesk, and Intercom. Capable of attending onboarding/training meetings to facilitate integration processes and ensure a comprehensive understanding of products. Proficient in creating scripts for data export, backend process automation, and API/SDK integrations using tools like Databricks, BigQuery, and Python. Adept at utilizing logging tools such as Jenkins and Elastic Search for troubleshooting and alert monitoring.

Ciudad De México, México

Handling tickets through Email/Phone/Chat.Casing each interaction properly to give a follow-up if necessary (eg., Zendesk).Introduce team leaders and managers with the most recent tools and integrations to create a more effective environment (eg.,Geckoboard).Following the correct call/chat flow by using the proper QA guidelines established by the business.