Erick K. Email & Phone Number

Dotnet, React, Angular web development, client support, debugging, and web dev escalation handling. Aptify software platform and development solutions for membership management features and more as a service for various organizations including unions, non-profits, associations, and K-12 schools.

• Chat and ticket support for internal Google employees, bug reporting, new internal app testing in at least one scenario (new software) with enterprise products and services and a complex internal support team network.
• Contributed to internal team meetings and chat to support colleagues and new hires via chat, email.
• Proposed suggestions, edits for various department and company resources as per expectations- leveraging technical writing skills and detail-oriented application of SOPs and SLO, cross-department bug reporting.
• Took initiative on a manager's suggestion/advisement for an IT Ops project and delivered actionable results- improving team performance permanently and creating a template to discern future insights. Attempted to.
• Improved several IT Ops projects beyond expectations and requirements by cleaning data in a large data document, striving for 1) data unambiguity, 2) collective exhaustivity, and 3) mutual exclusivity in the.
• Technical documentation writing per Google standards with technical writing and documentation graphic design, writing and editing with minor improvements to readability in above mentioned long-term resolution.

San Jose, California, United States

Tier 0, 1, and 2 support for the Qbox software for sharing QuickBooks files for Windows and Mac (via hypervisor) in the small startup managed by Coraltree, Incorporated. Operated backend admin dashboards and worked with ZOHO stack. Advised clients on configuration options and setup Qbox single-user and also multi-user via mapped network drives over remote.

Provided first line support for a mixed Windows and OSX environment of about 1,200 law students and faculty. Responsible for full service on-site hardware and software troubleshooting and repair. Specific experience with ExamSoft Softest, Symantec Endpoint Protection, OSTicket and Norton Ghost.