Eric Kearney Email & Phone Number

City Of Industry, Ca, Us

My main responsibilities include: overseeing technical initiatives which involve the website or mobile applications, technical/UX advisor on organizational initiatives around customer experience, and achieving a safe, stable and satisfying shopping experience for our customers through maintenance management.2024 Achievements:- Defined first career path for Product Development within Hot Topic Inc.- Advanced initiatives of website speed by 10 Google Page Speed Performance Score through the first use of progressive element loading.- Delivered on all planned roadmap initiatives prior to code freeze 2024 (3M+ Budget).- Key technical consultant on AI technologies' effect on Operational Efficiency and Customer Experience leading to development of features estimated to drive over $2M annually in incremental revenue- Directing the digital personalization efforts for Hot Topic Inc. to improve CSAT and drive customer lifetime value.2023 Achievements:- Directed all web efforts related to an order management system migration including inventory, order, and post purchase activities.- Increased Hot Topic's Google Page Speed Performance Score by an order of magnitude (4 to 40), and created the first historical tracking model of page performance metrics for the organization.- Prevented the loss of over $1M, through CBA of a proposed project.- Created the first Real Time Status Update report to showcase all active web development activities to the organization.- Provided weekly and monthly updates to C-suite about project performance, technical initiatives and budget usage.

City Of Industry, Ca, Us

- Ownership of the backlog of all web development for www.hottopic.com, www.boxlunch.com, www.heruniverse.com.- Managed the discovery, development and design and rollout multiple multi-million dollar tech initiatives including third party payment platforms (ApplePay, etc.), Presale/Backorder product sale experiences, buy online pickup in store fulfillment, and website redesigns.- Responsible for third party vendor vetting for technical solutions impacting the digital space.- Responsible for vetting SI partners to supplement internal development and planning resources.- Strategizing, developing and testing multiple digital experiences via Monetate (Kibo) A/B Testing.- Responsible for developing a code maintenance plan for our existing implementation and dependent systems.- Managing third party integrations though Tag Management systems like Tealium and native site configurations- Conducting Impact Analysis of all web development requests- Monitoring and maintaining a WCAG 2.1 AA compliance web experience for our customers- Developed Internal Procedures for CCPA web cookie compliance auditing.- Site Speed Monitoring, Analysis, and Advocation for improvement- Created a grass roots internal processes to manage moving targets, and an ever changing set of business priorities.- Documentation of Operational Training for newly developed web features.- Advisor to other Product Managers- Consistent engagement with business customers on new requests and updated priorities

City Of Industry, Ca, Us

As the Product Manager for Hot Topic I oversee the Web Development Pipeline for our internal development team. I manage development for three websites and four mobile applications:www.hottopic.comwww.boxlunch.comwww.heruniverse.comiOS/Android App for Hot TopiciOS/Android App for BoxLunch

Aptos, California, Us

BARD Games creates unique and exciting board games for the specialty retail industry. Our focus is on connecting IP with great game designers to bring fandoms to life.My role at BARD Games touches all facets of the business:- Administration of the company website including all web development, creative, SEO marketing, customer acquisition, eCommerce, logistics, and analytics.- Game Design testing, feedback, and iteration.- Kickstarter program direction including day to day operations, run books, and consulting to fund our business and the production runs of our product.- Marketing Campaign creation, resourcing and execution.

Boldly Fine gave me a great opportunity during the COVID-19 crisis. They were very professional and open to company growth and improvements. In my time there I helped:- Create project plan templates, reporting and dashboards through Smartsheet- Streamline project related communication through Slack- Increased productivity through client meeting notes and other project related documents templates.- Developed on boarding tool kits and processes to help Boldly Fine and their clients get projects completed in a faster timeline.I would be pleased to work with them again. Time permitting. I only left because of prior commitments.

Fort Lauderdale, Florida, Us

As the Product Manager for the Impressions Team of the West Marine web stores, I create memorable first experiences and brand advocates for/of West Marine and West Marine Pro customers. I bring a deep understanding of the hybris web platform, Endeca Search Database, Oracle Workbench; as well as experience working with many analytical platforms including New Relic, IBM Tealeaf, IBM Coremetrics, and Google Analytics. Combined with working in the agile software development lifecycle I continue to succeed in solving for customer and business problems/goals.My ongoing responsibilities are: Performance - I continue to improve site performance of all the web stores, optimizing and removing third party services and extra code from West Marine amounting to a 1 sec reduction in average page load across desktop and mobile within 3 months.Global Look & Feel - My team and I are standardizing the UI across all our web stores to improve efficiency of code management and improve usability of the site for all customers including WCAG 2.0 Compliance.Search & Navigation - Leveraging our data my team works to get customers to the products they are looking for faster and return them relevant results.Mobile - Websites should be optimized for mobile. My team will lead mobile architectural changes to move our site to a modern and fast experience.

Fort Lauderdale, Florida, Us

West Marine’s eCommerce Associate of the Year 2017Lead Analyst for Web Platform Migration from hybris 5.0.1 to 6.1Transitioned westmarine.com to SSL secure.Developed operational efficiencies saving approximately 75k annually in payroll.Provide project research, documentation, roadmap planning and oversight to deliver new enhancements and experience to West Marine's retail and wholesale websites.Extensive experience and success with issue triage, customer service, and agile software development lifecycle.Manager of the eCommerce Division’s use of JIRA/Confluence as a task management toolOnboarded two external product managers to West MarineLead Analyst for creation of westmarine.com/outlet expected to grow revenue by roughly 3 million dollars within 2 years.

Fort Lauderdale, Florida, Us

Acting Business Analyst for West Marine eCommerce for 4 monthsDocumenting, designing, testing and implementing many solutions to meet West Marine’s existing and future business needs using JIRA and Confluence tools from Atlassian working with West Marine UAT.Liaison between Application Development and eCommerce determining technical requirements, limitations and solutions to properly achieve project goals.Rapidly acquired an aptitude for understanding in working in a variety of hybris Cockpit systems, as well as a subject matter expert in many West Marine eCommerce Business Processes, including product visibility and promotions online.Managing HTML & CSS static content on a hybris platform, and am currently a subject matter expert in documentation, user testing and management of many unique projects and business practices of West Marine.

Fort Lauderdale, Florida, Us

Managing New Product Rollout projects to over 280 West Marine stores, and communicating and resolving execution issues with appropriate departments.Job Automation using Advanced Office and Windows Tools (e.g. VBA, Excel, Outlook, VBscript, etc.)Improve content management and user experience on Homeport using HTML/Java through managing Stores Intranet Area including redesigning the Stores Landing Page and maintaining current content structure.Direct Customer Service Representative for West Marine

Fort Lauderdale, Florida, Us

Supervisor: Amy LevyAssisting customers with honest product consultation on individual projects. Product location and organization throughout the store. Part of the pilot program for the Waypoint cash register system. Providing excellent customer service through product protection services and previous experience. Using a team for support on tasks or questions, and learning from their experiences as associates and boaters. Striving to gain more knowledge of boating through the Tech Program. Providing feedback to managers on what is successful in the store and what is not. Suggesting ways to improve efficiency and customer satisfaction within the store.

Santa Cruz, Ca, Us

Clerical work. Filing of customer information and OPERS financial documentation. Consolidated Business Files from the last 20 years. Provided customer service including sale of OPERS Wellness Memberships.

Santa Cruz, Ca, Us

Enforced OPERS policy through engaging customers and other employees. Monitored activity throughout the OPERS facilities. Kept other employees on schedule to complete daily tasks. Responsible for closing the tills and securing OPERS Facilities. Trained other employees to the point of promotion. Responsible for relaying issues within facilities to maintenance and supervisors.

Santa Cruz, Ca, Us

Conducted background research on historical locations of and environmental parameters conducive to Pygmy lizard populations. Cross-referenced data with Google Earth satellite imagery of vegetation over the Western United States to determine global coordinates of current populations and density. These data were then used as reference for study sites to conduct a census.Gathered historical climate and weather data from station databases for Germany over the last 100 years to establish simulate change overlays to predict changes in current Pygmy lizard habitats.

Stanford, Ca, Us

Provided technical support for post-doctoral student Eric Churchill, PhD, on protein kinase C modulation on skin cell energy regulation and apoptosis. Set up and executed gel-electrophoresis, western blotting, and x-ray film development. Presented learning and data generated at full laboratory meeting.

Bs, Marine Biology

High School Diploma, General Education