Erick Kong Email & Phone Number

Lake Oswego, Oregon, United States

● Microsoft Azure Admin● Microsoft Exchange Admin● Microsoft o365 Admin● Microsoft Teams Admin● Microsoft Entra Admin● Microsoft Intune Admin● Application Licensing● Azure Virtual Desktop● Rubrik Server File Restoration

Palo Alto, California, United States

● Used SCCM to install software and provision all newly imaged AIOs● Active use of Active Directory● Performed EPIC backend configurations● Daily use of INFOBLOX to reserve IP addresses for workstations and medical devices

● Assisted with hundreds of refreshes and data transfers● Installed proper drivers and software on all workstations to proper hospital locations● Deployment of over 500 workstations and WOW’s (Workstation On Wheels) to newly built hospital● Imaged AIO’s (All In One’s) to prepare them for deployment

● Worked directly with clients in charge to properly obtain company IT assets● Secured company IT assets by shrink wrapping, applying tiedowns, in moving truck.● Learned and effectively used SalesForce Field Service Lightning Application● Maintained appearance and professional mannerism when engaging with all clients.● Properly learned and applied knowledge of Blancco Errasure software to effectively delete all confidential information.● Data server wiping and shredding of harddrives

● Engaged with Tier 1/2 Support as a Subject Matter Expert (SME) to follow logistics/processes● Used Salesforce to maintain Google assets/products and customer cases● Managed Logistics to properly send Beta Testers appropriate exchange devices● Applied critical thinking abilities to properly troubleshoot devices from Thermostats, HVAC, Smoke Detectors, and Cameras● Effectively managed tasks and processes to work under minimal supervision● Constantly improved the processes by suggesting ideas to improve the process

● Efficiently led a team of 20 to meet production goals● Satisfied employers by showing initiative eventually becoming the team leader● Ensures operating machines and computers are in sync and fully functional● Constantly improved the production line by suggesting ideas to improve the process● Actively completing service requests from the Planning Team through Outlook● Written approved Work Instructions for several machines on the production line● Actively received and confirmed levels of inventory of current ceramic materials● Corrected issues with printer, scanner, and small network connectivity issues

San Jose

● Main area of expertise is Windows OS● Performed installation in Windows XP, 7, and 8 Operating Systems● Effectively assembled 300 custom PC’s and 300 2U/4U Servers● Installed appropriate software for server and PC hardware● Performed troubleshooting for PC hardware● Perfected use of cable management● Minimal troubleshooting of MAC OS● Hardware testing● Using MAC OS X Utilities

● Operated computer to print wedding cards, party invitations, and business cards● Used slicer, creaser, and shrink wrapping machines to have them ready for processing● Packaged and boxed product to have them ready to ship out● Organized and sorted packaged product to ship through different vendors

Santa Clara

● Effectively managed 10 EPSON Stylus Pro GS6000 64” Printers alone● Operated computer efficiently to keep all EPSON printers from idling● Encouraged and trained team members to hit their quotas on time● Performed maintenance by refilling rolls of paper and ink● Cross-trained in different departments to be functional wherever it may be busy