Erick Lopez, Mba

Erick Lopez, Mba Email and Phone Number

National Account Manager at Platinum Telecom @
Erick Lopez, Mba's Location
Houston, Texas, United States, United States
Erick Lopez, Mba's Contact Details

Erick Lopez, Mba personal email

n/a
About Erick Lopez, Mba

I am an experienced professional known for exceptional leadership skills, accountability, strong analytical aptitude, and the ability to prioritize within a multi-tasking environment. I have 23 years of work experience with 13+yrs direct sales experience, and 10 years conflict management/resolution experience. Record of sales achievement and success in managing and growing the business in telecommunication sales and project management.I create relationships and drive business in my accounts by implementing solution-based sales strategies and uncovering new business opportunities. I develop new business within assigned base of accounts through a consultative approach and provide customers with strategic direction on mobility solutions, deployment planning and cost analysis.Core Skills:Client Relationship ManagementTerritory / Module Management / Account ManagementEscalations ManagementProject CoordinationReport AnalysisConsultative SellingCustomer-Centric Solution DevelopmentIndustry KnowledgeBusiness and Financial AcumenWhat I can offer your organization:Ensure the success of an assigned set of customers through exceptional customer service delivery. Provide customers with ongoing guidance to maximize product adoption and value realization. Manage customer attrition risk. Drive new business growth, including up-sell and cross-sell opportunity identification and follow-through. Serve as a customer advocate and advisor, providing consultative advice, best practices coaching, and creative thought leadership. Foster and maintain customer relationships across departmental and executive functions and management levels. Assist in creating processes and procedures that will streamline Client Success processes. This includes deliverables and templates for internal and external stakeholders. Support and assist the Product Development organization by sharing customer and individual feature enhancement ideas and suggestions or participating in Product development and testing. Assist with mentoring and training new clients, or existing clients with on boarding.

Erick Lopez, Mba's Current Company Details
Platinum Telecom

Platinum Telecom

National Account Manager at Platinum Telecom
Erick Lopez, Mba Work Experience Details
  • Platinum Telecom
    National Account Manager
    Platinum Telecom Jun 2018 - Present
    Enthusiastic Territory Account Manager with an extensive work background, focusing on detail while incorporating organizational skills. Continued success with problem solving, data analysis and training with internal and external customers. New Sales activities: Utilize contact list to call leads to generate sales opportunities. Review service agreement, answer questions regarding service, and probe for additional business. • Network with many different technical professionals and vendor partners to provide end to end solutions to the business problems of clients. • Account Management and Maintenance Activities: Establish and cultivate customer relationships to drive sales and increase customer base. Provide account analysis to determine up-sell and renewal offers. Monitor and resolve customer issues. • Prepare various business analyses reports.
  • At&T
    Universal Service Executive
    At&T Feb 2014 - Jun 2018
    Dallas, Tx, Us
    • Project Coordinator and Manager acting as the pivotal team member on customer crisis issues; held accountable for all customer issues while simultaneously concentrating on process improvement and customer satisfaction.• Partner with billing groups to manage resolution of accounts receivables, billing disputes, and issue adjustments.• Increase revenue and gross add subscribers for a portfolio of named accounts within assigned territory through consultative selling.• The voice of the customer, supporting wireline & mobility products and services with focus on client satisfaction through resolution; including escalated billing, maintenance, and service delivery issues.• Escalation point for wireline outages to assist in full restoral of service.
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  • At&T
    Mobility Service Manager
    At&T Jan 2007 - Feb 2014
    Dallas, Tx, Us
    • Used online tools to extract, analyze and customize data.• Project Manager for contract implementation, cost analysis and RFP.• Responsible for developing, coordinating and monitoring the deployment and success of service solutions, and provides status to the client and sales team based on shared expectations.• Interface with clients designated program administrator to provide national service solution which meets customer needs in all core care competencies: billing and expense-management, post-sale customer education on wireless service and equipment, as well as technical troubleshooting and problem solving.
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  • Houston Cellular/ Cingular Wireless
    Corporate Account Representative
    Houston Cellular/ Cingular Wireless Sep 1999 - Jan 2007
    • Owned the account relationship- Responsible for building/maintaining relationships with customers, account planning/strategy, and pursuing new sales opportunities.• Responsible for profitable revenue and net add growth on a portfolio of accounts.• Partnered with clients to understand their business needs, issues, strategies, and priorities to deliver valuable solutions.• Developed and executed an account strategy, and sales relationships at multiple levels, while leading and managing the sales process for all product/applications.• Established trusted partner relationships with Executive level (CEO, CIO, Functional President or leadership equivalent).• Identified key trends and customer needs, leveraged industry knowledge/applications, and utilized consultative skills to close sales.• Developed responses to Request for Proposals.• Demonstrated sustained record of sales achievement.Highlights: President’s Cup recipient for outstanding sales. Numerous awards for exceeding sales goals. Recognition in account management, and achieved all corporate mandated goals each year at AT&T at 100% or higher.
  • Airtouch Paging
    Account Executive
    Airtouch Paging Sep 1997 - Sep 1999
    • Performed research and analysis of accounts on an ongoing basis to and developed pricing strategies to grow revenue and sales in assigned territory.• Monitored competitors’ products, pricing, to identify niche markets for new paging solutions.• Maintained sales territory through networking and cold calling accounts.• Managed indirect channel for paging partners; served as a point of contact for escalated customer issues and ensured timely and appropriate resolution of all customer issues.Indirect Channel experience • mentored and developed sales associates to ensure consistency and effectiveness of offers and/or promotions initiated by accounts/company to ensure flawless execution.• Customized and delivered training to fit the needs of each retailer.• Managed roll-out of company programs, tools, training, and instilled a culture of excellence.• Analyzed business reports for trends and communicated findings to local retailers to develop effective business plans.• Served as a liaison between the retail store and company to identify and resolve issues.• Developed sales and training objectives for each dealer to build and achieve sales goals; participated in events to build and strengthen relationships with dealers.
  • The University Of Texas Health Science Center At Houston (Uthealth)
    National Research Coordinator, Hypothermia Study
    The University Of Texas Health Science Center At Houston (Uthealth) Sep 1995 - Sep 1997
    • Helped to establish a system of patient identification by working closely with case managers and doctors in the emergency rooms and rehab units.• Tested patients with various psychological and neurological tests and administered personal interviews and questionnaires to the patients and their family members.

Erick Lopez, Mba Skills

Wireless Solution Selling Telecommunications Mobile Devices Managed Services

Erick Lopez, Mba Education Details

  • Texas A&M University
    Texas A&M University
    Psychology & English
  • University Of Phoenix
    University Of Phoenix
    Business Administration

Frequently Asked Questions about Erick Lopez, Mba

What company does Erick Lopez, Mba work for?

Erick Lopez, Mba works for Platinum Telecom

What is Erick Lopez, Mba's role at the current company?

Erick Lopez, Mba's current role is National Account Manager at Platinum Telecom.

What is Erick Lopez, Mba's email address?

Erick Lopez, Mba's email address is er****@****ess.com

What schools did Erick Lopez, Mba attend?

Erick Lopez, Mba attended Texas A&m University, University Of Phoenix.

What skills is Erick Lopez, Mba known for?

Erick Lopez, Mba has skills like Wireless, Solution Selling, Telecommunications, Mobile Devices, Managed Services.

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