Erick Lopez, Mba Email & Phone Number

• Enthusiastic Territory Account Manager with an extensive work background, focusing on detail while incorporating organizational skills. Continued success with problem solving, data analysis and training with internal.
• Network with many different technical professionals and vendor partners to provide end to end solutions to the business problems of clients.
• Account Management and Maintenance Activities: Establish and cultivate customer relationships to drive sales and increase customer base. Provide account analysis to determine up-sell and renewal offers. Monitor and.
• Prepare various business analyses reports.

Dallas, TX, US

• Project Coordinator and Manager acting as the pivotal team member on customer crisis issues; held accountable for all customer issues while simultaneously concentrating on process improvement and customer satisfaction.
• Partner with billing groups to manage resolution of accounts receivables, billing disputes, and issue adjustments.
• Increase revenue and gross add subscribers for a portfolio of named accounts within assigned territory through consultative selling.
• The voice of the customer, supporting wireline & mobility products and services with focus on client satisfaction through resolution; including escalated billing, maintenance, and service delivery issues.
• Escalation point for wireline outages to assist in full restoral of service.

Dallas, TX, US

• Used online tools to extract, analyze and customize data.
• Project Manager for contract implementation, cost analysis and RFP.
• Responsible for developing, coordinating and monitoring the deployment and success of service solutions, and provides status to the client and sales team based on shared expectations.
• Interface with clients designated program administrator to provide national service solution which meets customer needs in all core care competencies: billing and expense-management, post-sale customer education on.

• Owned the account relationship- Responsible for building/maintaining relationships with customers, account planning/strategy, and pursuing new sales opportunities.
• Responsible for profitable revenue and net add growth on a portfolio of accounts.
• Partnered with clients to understand their business needs, issues, strategies, and priorities to deliver valuable solutions.
• Developed and executed an account strategy, and sales relationships at multiple levels, while leading and managing the sales process for all product/applications.
• Established trusted partner relationships with Executive level (CEO, CIO, Functional President or leadership equivalent).
• Identified key trends and customer needs, leveraged industry knowledge/applications, and utilized consultative skills to close sales.

• Performed research and analysis of accounts on an ongoing basis to and developed pricing strategies to grow revenue and sales in assigned territory.
• Monitored competitors’ products, pricing, to identify niche markets for new paging solutions.
• Maintained sales territory through networking and cold calling accounts.
• Managed indirect channel for paging partners; served as a point of contact for escalated customer issues and ensured timely and appropriate resolution of all customer issues.Indirect Channel experience
• mentored and developed sales associates to ensure consistency and effectiveness of offers and/or promotions initiated by accounts/company to ensure flawless execution.
• Customized and delivered training to fit the needs of each retailer.

• Helped to establish a system of patient identification by working closely with case managers and doctors in the emergency rooms and rehab units.
• Tested patients with various psychological and neurological tests and administered personal interviews and questionnaires to the patients and their family members.

B.S. Psychology, Psychology & English

Mba, Business Administration