Erick L. Email & Phone Number

Philippines

• Built and maintained strong, long-term client relationships, resulting in a 95% client retention rate.• Trained and onboarded new clients, ensuring a smooth transition and setting them up for success.• Developed strategic account plans for key clients, aligning solutions with their business objectives and driving their success.• Mentored and supported account managers, sharing best practices and knowledge to enhance their performance and growth.• Stayed up-to-date with industry trends, market dynamics, and competitors to provide valuable insights and position the company as a thought leader.• Effectively communicated with internal and external stakeholders, providing regular updates on project progress and addressing any concerns or issues promptly.• Led successful contract negotiations, resulting in favorable terms and increased profitability.

Pasig, National Capital Region, Philippines

• Exposed and skilled in client presentation tasks as weekly, monthly and quarterly business reviews were regularly conducted with the client. •Collaborated on strategic plans to enhance operational and service performance.• Partnered with the sales teams (Business Development) to manage client expectations by clearly outlining what is needed for a successful client/product implementation. • Developed and implemented service and sales strategies to maximize sales and retention levels.• Streamlined and mapped workflow processes of Support Services through improvement to each function (Recruitment, Training, Quality, Workforce, HR, IT, Finance)• Led 8 team managers to develop delivery methodologies and managed operational standards, best practices, policies, and procedures.

Makati, National Capital Region, Philippines

• Produced 17 outperforming direct reports through effective coaching and counseling sessions, maintained and improve all areas of performance; productivity, quality, and attendance.• LMVP (League of Most Valuable Performer) awardee for 2 consecutive years

Makati Philippines

• Exceeded set targets through managing operational performance, attendance and quality of products and services of each representatives within the team• Awarded as Top Sales Lead of the Year, our team achieved and consistently exceeded sales quota through product and sales campaign.