Eric Kloster Email & Phone Number

Oslo, Norway

Oslo, Norway

Oslo, Norway

Oslo, Norway

Oslo Area, Norway

Oslo Area, Norway

Oslo Area, Norway

Oslo Area, Norway

Oslo

- Member of executive management team- Project management- Business ControllerImportant contribution: Internal project manager for a large and complex project aiming to replace old systems with a new backoffice system, affecting customer facing workflows including subscription management and billing.

Oslo

- Member of executive management team- Head of International customer service department (sales and billing support)Responsibilities included:- Personnel management (12 employees)- Call center management- Change management- Project management- Recruitment- Billing and collections managementImportant contribution: Initiated and successfully completed a merger of the company’s two call centres in order to draw synergies, make the customer service function less vulnerable to absences and reduce the number of points of contact for our customers.

Oslo

- Head of International customer service department (sales and billing support)Responsibilities included:- Personnel management (19 employees)- Callcenter management- Recruitment- Billing and collections managementImportant contribution: Led an International department, created a team spirit and drew synergies despite many different nationalities and languages. Enforced a continuous focus on improving and documenting of internal routines and processes (in collaboration with the R&D department when necessary).

Tasks included:- Sales and billing support- Improvement of internal processes- Recruitment- Internal knowledge transfer and training- Liaising with debt collection agenciesPart of the team that rebuilt the customer service function in Oslo after Active 24 ASA was acquired by Mamut, including knowledge transfers from departments abroad, recruitment and internal training.

Oslo Area, Norway

Tasks included:- Outbound B2B sales calls- Lead generation- Billing support

Executive Mba, Business Administration

Subjects: Management Accounting, Marketing, Corporate Finance, Managerial Economics, Ethics, Strategy, Technology Management, Leadership.

Ba (Hons) Communication, Communication

Subjects included: Organizational Communication and Behaviour, Communication Development, Public Relations, Media: Messages and Meaning.

Examen Philosophicum & Examen Facultatum

Graphic Design

Baccalauréat Général - Série S, Secondary Education