In my time in this role, I've lead teams (small and large, approximately 290 employees) across several different verticals, to a 46% reduction in use of physical interventions for clients, and a reduction in clients’ average length of stay to the industry-standard of 18 months. I implemented the integration of Positive Behavior Interventions and Supports (PBIS), Therapeutic Crisis Intervention (TCI), and Restorative Practices all within the framework of the trauma-informed model of Sanctuary to create the programmatic ecosystem for the Campus. During the last year I spearheaded the COVID-19 task force, resulting in zero positive COVID cases for the first 8 months of the pandemic (while located in what was at one point the geographic epicenter of the virus), ultimately resulting in zero gaps in service delivery, a fully sustained workforce, and continued progress on pre-pandemic strategic goals.

• Partnered with President, CEO, cabinet members, and Board Directors in achieving strategic goals and successful delivery to all stakeholders.• Participated in appropriate local, state, and national not-for-profit committees, maintaining relationships to benefit Agency.

• Oversaw relations with third-party warehousing and shipping company and partnered on improving process, such as more frequent, proactive cycle counts, resulting in more accurate inventory management, efficient replenishment, better shipping lead times, and fewer instances of out-of-stock items. Collaborative process changes were ultimately rolled out for all their customers.• Established and oversaw operational budget, delivering weekly and monthly financial reports monitoring P&L.• Maintained Accounts Payable and Receivable, including bringing AR from ~$200k overdue to fully current, while building a sustainable AR tracking system to ensure receivables remain current moving forward. • Administered HR functions, including coordinating benefits, administering payroll, ensuring policy observance, and integrating labor laws.

Project management for Chief Executive Officer including co-creating and conceptualizing, researching, scheduling and planning, budgeting, outreach to procure external resources and coordination of internal resources where applicable, relationship management with vendors and stakeholders, contract negotiating, project documentation.Projects include:• Inception and execution of Campus Safety Department, a 9-employee security force with 24-hour shift coverage, including all aspects from job descriptions and minimum requirements, shift scheduling, salary and equipment budgeting, uniforms and standard issue tools and equipment, SOP’s and reporting for staff hired and interviewing and on-boarding initial staff hired.• Expansion of campus farm and animal-assisted therapy program to include a herd of Alpacas. This included research about the animals and their needs, as well as their potential to seamlessly integrate with current agency therapy practice and ideology. Project included expansion of physical plan to house the animals, budgeting and acquisition of equipment to care and maintain their health appropriately, staff training and education, relationship building and cultivation to acquire animals themselves (including price and purchase negotiation with scheduled maintenance and health checks), meetings with staff and plan of action to introduce the animals into our program, creation of information booklet so animals can be cared for in the event of staff turnover.• Trademark renewal for agency, including branding, logos, word marks, and agency identity. This included document and materials gathering, IP law-firm liaising, and work toward acquiring new trademark that more accurately reflected the agencies identity (trademarking and registering an additional dba)

• Coordinating and managing special event functions on campus, including brainstorming and conceptualizing, event planning, volunteer outreach and coordination, donor outreach and fundraising coordination, vendor management, contract drafting and negotiating, public relations and correspondence drafting, staffing, day-of prep, and breakdown.• Key architect in building and implementing the agency’s first official Alumni Association, including constructing the capacity to obtain and maintain a high alumni-retention rate, records retrieval, outreach, community building, fostering relationships, and activating key alumni to be actuators/student liaisons.• Project coordination and tracking for capital-improvement projects agency wide, within budgets from $1-2 Million annually. • Managing access control and surveillance equipment for main campus, including fleet tracking, keys and ID management, activity reporting, as well as managing inventory and tracking of communication devices.• Successfully assessing needs in departmental processes and formulating solutions and action plans where applicable, constantly seeking opportunities for improving management of agency time and resources. Specific examples include working alongside our Admissions department to improve our resident intake experience, and working across our Clinical, Residential, and Custodial departments to manage a campus space allowing families to facilitate overnight visits with residents.

• Provided extensive administrative support to VP and COO, as well as Executive and Facilities teams. Responsibilities included comprehensive scheduling, planning and facilitating meetings across all departments and management levels, as well as coordination and preparation for travel including flight accommodations and booking.• Acted as a confident, effective liaison across all departments and management levels, working closely with members of each team to complete complex, multi-step tasks using professional judgment and creative problem solving skills• Worked well in an extremely fast-paced, diverse and dynamic environment, juggling multiple tasks at once while maintaining confidentiality and diplomacy.• Cross-departmental responsibilities included key aspects of agency new hire process, primarily network and building access control, résumé screening, and presenting at new-hire orientation. Additional responsibilities included assistance in payroll management, capital budget work, drafting of HR documentation and memos, as well as assisting in emergency crisis management and storm preparation.• Participated in standing agency committees to analyze and improve agency processes, as well as plan and execute effective initiatives to increase our quality of care and adherence to core mission and values.

• Responsible for the care and supervision of 12-16 young men and ensuring a safe, fun, engaging program environment using a variety of crisis co-regulation and de-escalation techniques to almost eliminate the need for physical restraints.• Confident communicator and skilled peer ambassador that demonstrated leadership in decision-making and fostered productive relationships across managing platforms, leading to increased goodwill with colleagues.• Tracking and editing of daily Round-ups, Incident Reports, Red-Flags, ICMP’s, and Life-Skills Assessments.• Certified TCI Trainer

• Responsible for the care and supervision of ten adult males with developmental disabilities.• Planning and facilitation of weekly community outings, family contact, and events to meet and exceed habilitation goals. This includes coordinating transportation, staffing level, and budgeting of time and resources.• Assistance with personal finance management for all individuals.• Daily tracking of behavior and habilitation goals.• NYS OPWDD Medication certified, First Aid/CPR/AED trained.

• Assisted Head Preparator and Chief of Installations in maintaining and repairing works on view• Installed and de-installed rotating shows, including Greater New York 2010 and MOVE! • Packaged, handled and delivered works to artists, dealers, and galleries throughout New York• Daily operation of projection units and A/V equipment for video and performance installations.• Constructed and assisted with construction of facilities and structures for private events and gallery use.

• Facilitated sales and returns of merchandise with proficiency in QuickBooks Point-of-Sale• Responsibilities include register, deposit and closing duties, entrance of new sales items into both our internal database and our online store, event assistance, gallery installations, as well as display and window treatments• Extensive customer service work including matters related to purchase, returns and shipments both in person and by phone, greeting and speaking with customers during extremely busy First Friday art openings occurring monthly, as well as numerous private events and lecture series.• Provided tastings and informational talks surrounding signature ROOT and SNAP liquors to between 50 and 100 customers daily.

• Provided assistance with numerous Philadelphia artists as well as with the communal gallery space itself for openings, freelance work, and maintenance. Skills include screen-printing, zine making, use of Adobe suite, installing and breaking down shows, and construction of facilities to assist the artists.

Responsibilities include hosting, editing, fund-raising, posting content to web, as well as raising visibility and awareness for the showGenerated content for weekly live shows as part of Snakker Ikke Norsk, the station's only English-language show

Marketing and Communications Intern May – August 2008 • Designed and edited brochures, sell sheets, banners, and trade show materials working with Marketing/Communications department. Conceptualized, co-designed and implemented the internal “Go Green” campaign throughout office to reduce the waste of paper products and encourage recycling.Temporary Logistics Coordinator July 2007 – January 2008• Worked with Logistics Department as Product Technician on projects such as Manikin and Resusci Baby, as well as filing, data entry using Seibel and MFG/Pro, and CTC coding