Eric Osterman Email & Phone Number

In my time in this role, I've lead teams (small and large, approximately 290 employees) across several different verticals, to a 46% reduction in use of physical interventions for clients, and a reduction in clients’ average length of stay to the industry-standard of 18 months. I implemented the integration of Positive Behavior Interventions and Supports.

Yonkers, NY

• Partnered with President, CEO, cabinet members, and Board Directors in achieving strategic goals and successful delivery to all stakeholders.
• Participated in appropriate local, state, and national not-for-profit committees, maintaining relationships to benefit Agency.

Brooklyn, NY

• Oversaw relations with third-party warehousing and shipping company and partnered on improving process, such as more frequent, proactive cycle counts, resulting in more accurate inventory management, efficient.
• Established and oversaw operational budget, delivering weekly and monthly financial reports monitoring P&L.
• Maintained Accounts Payable and Receivable, including bringing AR from ~$200k overdue to fully current, while building a sustainable AR tracking system to ensure receivables remain current moving forward.
• Administered HR functions, including coordinating benefits, administering payroll, ensuring policy observance, and integrating labor laws.

Yonkers, NY

• Project management for Chief Executive Officer including co-creating and conceptualizing, researching, scheduling and planning, budgeting, outreach to procure external resources and coordination of internal resources.
• Inception and execution of Campus Safety Department, a 9-employee security force with 24-hour shift coverage, including all aspects from job descriptions and minimum requirements, shift scheduling, salary and equipment.
• Expansion of campus farm and animal-assisted therapy program to include a herd of Alpacas. This included research about the animals and their needs, as well as their potential to seamlessly integrate with current.
• Trademark renewal for agency, including branding, logos, word marks, and agency identity. This included document and materials gathering, IP law-firm liaising, and work toward acquiring new trademark that more.

Yonkers, NY

• Coordinating and managing special event functions on campus, including brainstorming and conceptualizing, event planning, volunteer outreach and coordination, donor outreach and fundraising coordination, vendor.
• Key architect in building and implementing the agency’s first official Alumni Association, including constructing the capacity to obtain and maintain a high alumni-retention rate, records retrieval, outreach, community.
• Project coordination and tracking for capital-improvement projects agency wide, within budgets from $1-2 Million annually.
• Managing access control and surveillance equipment for main campus, including fleet tracking, keys and ID management, activity reporting, as well as managing inventory and tracking of communication devices.
• Successfully assessing needs in departmental processes and formulating solutions and action plans where applicable, constantly seeking opportunities for improving management of agency time and resources. Specific.

Yonkers, NY

• Provided extensive administrative support to VP and COO, as well as Executive and Facilities teams. Responsibilities included comprehensive scheduling, planning and facilitating meetings across all departments and.
• Acted as a confident, effective liaison across all departments and management levels, working closely with members of each team to complete complex, multi-step tasks using professional judgment and creative problem.
• Worked well in an extremely fast-paced, diverse and dynamic environment, juggling multiple tasks at once while maintaining confidentiality and diplomacy.
• Cross-departmental responsibilities included key aspects of agency new hire process, primarily network and building access control, résumé screening, and presenting at new-hire orientation. Additional responsibilities.
• Participated in standing agency committees to analyze and improve agency processes, as well as plan and execute effective initiatives to increase our quality of care and adherence to core mission and values.

Yonkers, NY

• Responsible for the care and supervision of 12-16 young men and ensuring a safe, fun, engaging program environment using a variety of crisis co-regulation and de-escalation techniques to almost eliminate the need for.
• Confident communicator and skilled peer ambassador that demonstrated leadership in decision-making and fostered productive relationships across managing platforms, leading to increased goodwill with colleagues.
• Tracking and editing of daily Round-ups, Incident Reports, Red-Flags, ICMP’s, and Life-Skills Assessments.
• Certified TCI Trainer

Dutchess County, NY

• Responsible for the care and supervision of ten adult males with developmental disabilities.
• Planning and facilitation of weekly community outings, family contact, and events to meet and exceed habilitation goals. This includes coordinating transportation, staffing level, and budgeting of time and resources.
• Assistance with personal finance management for all individuals.
• Daily tracking of behavior and habilitation goals.
• NYS OPWDD Medication certified, First Aid/CPR/AED trained.

Greater New York City Area

• Assisted Head Preparator and Chief of Installations in maintaining and repairing works on view
• Installed and de-installed rotating shows, including Greater New York 2010 and MOVE!
• Packaged, handled and delivered works to artists, dealers, and galleries throughout New York
• Daily operation of projection units and A/V equipment for video and performance installations.
• Constructed and assisted with construction of facilities and structures for private events and gallery use.

Philadelphia, PA

• Facilitated sales and returns of merchandise with proficiency in QuickBooks Point-of-Sale
• Responsibilities include register, deposit and closing duties, entrance of new sales items into both our internal database and our online store, event assistance, gallery installations, as well as display and window.
• Extensive customer service work including matters related to purchase, returns and shipments both in person and by phone, greeting and speaking with customers during extremely busy First Friday art openings occurring.
• Provided tastings and informational talks surrounding signature ROOT and SNAP liquors to between 50 and 100 customers daily.

• Provided assistance with numerous Philadelphia artists as well as with the communal gallery space itself for openings, freelance work, and maintenance. Skills include screen-printing, zine making, use of Adobe suite.

Responsibilities include hosting, editing, fund-raising, posting content to web, as well as raising visibility and awareness for the showGenerated content for weekly live shows as part of Snakker Ikke Norsk, the station's only English-language show

• Marketing and Communications Intern May – August 2008
• Designed and edited brochures, sell sheets, banners, and trade show materials working with Marketing/Communications department. Conceptualized, co-designed and implemented the internal “Go Green” campaign throughout.
• Worked with Logistics Department as Product Technician on projects such as Manikin and Resusci Baby, as well as filing, data entry using Seibel and MFG/Pro, and CTC coding

Bachelor'S, Anthropology

Master Of Business Administration - Mba, Specializations: Leadership & Change Management; Sustainable Business & Innovation

Activities and Societies: VP Ops, Stern Chats; Langone VP, Enable Stern (Disability and Mental Health affinity group); Management.