Erick Ponce Email & Phone Number

Reston, Va, Us

Washington Dc-Baltimore Area

Virginia, United States

I have successfully maintained and optimized our network infrastructure, overseeing elements such as access points, switches, and firewalls. Through these efforts, we achieved a notable 20% improvement in network performance, effectively mitigating network-related issues. Additionally, my dedication to developing and upholding systems documentation, encompassing standard operating procedures and user manuals, yielded a 20% increase in user adoption and a 50% reduction in user-related issues. Furthermore, I implemented a new VPN strategy tailored for our remote workforce, enabling seamless access to our ERP system, and resulting in a 40% decrease in security incidents. Collaborating closely with management, I identified and recommended innovative strategies and technologies, leading to a 50% reduction in our 2023 IT spending. Moreover, through thorough analysis of system health on computer systems, I provided valuable insights and recommendations for new hardware and operating systems, ultimately contributing to a 25% decrease in system-related issues.

Virginia, United States

In my role, I have provided comprehensive technical support to a user base of over 130 individuals and managed 200 end-user devices. Through diligent efforts, I have maintained a 90% satisfaction rate among users while achieving a 30% reduction in the average resolution time. By conducting thorough research and recommending innovative technologies and hardware enhancements, I successfully improved system performance, resulting in a 15% increase in speed and a 90% user satisfaction rate. Additionally, I have played a pivotal role in training and supporting new users, equipping them with the necessary knowledge through user manuals and documentation, thereby contributing to the overall enhancement of user satisfaction levels. Furthermore, through collaborative efforts with our C# developer, I actively participated in the development and implementation of an application tailored to track manufacturing production, yielding 90% accuracy in the posting of daily production data.

Vienna, Virginia, United States

As an integral member of our high-performing sales team, I have consistently contributed to the achievement of monthly sales targets, facilitating an average of a million dollars in sales each month. My adeptness at cultivating and nurturing positive relationships with retailers and wholesalers has notably elevated our customer satisfaction by 10%. Taking charge of meticulous inventory management, I have enhanced inventory accuracy, ensuring streamlined operations. Moreover, I have proactively executed periodic updates to our parts systems, thereby optimizing efficiency and ensuring seamless operational continuity.

Charlottesville, Virginia Area

I have been an active participant in interdisciplinary teams, collaborating to identify and develop employment opportunities for community members, resulting in a 10% increase in job postings. Additionally, I have taken on the responsibility of instructing basic computing classes, with a specific emphasis on the Microsoft Office Suite, leading to a 20% enhancement in individuals' skill sets. Furthermore, I have demonstrated efficiency in processing and submitting monthly reports, training narratives, case notes, and referrals, achieving a 90% on-time rate. Cultivating positive, functional, and professional relationships with stakeholders, team members, and employers has been a priority, fostering effective collaboration and mutual understanding. Moreover, my active participation in weekly team meetings has facilitated productive brainstorming sessions, aimed at devising innovative methods and techniques to better serve individuals in the community requiring assistance.