Erick Ponce Email & Phone Number

Reston, VA, US

Washington DC-Baltimore Area

Virginia, United States

I have successfully maintained and optimized our network infrastructure, overseeing elements such as access points, switches, and firewalls. Through these efforts, we achieved a notable 20% improvement in network performance, effectively mitigating network-related issues. Additionally, my dedication to developing and upholding systems documentation.

Virginia, United States

In my role, I have provided comprehensive technical support to a user base of over 130 individuals and managed 200 end-user devices. Through diligent efforts, I have maintained a 90% satisfaction rate among users while achieving a 30% reduction in the average resolution time. By conducting thorough research and recommending innovative technologies and.

Vienna, Virginia, United States

As an integral member of our high-performing sales team, I have consistently contributed to the achievement of monthly sales targets, facilitating an average of a million dollars in sales each month. My adeptness at cultivating and nurturing positive relationships with retailers and wholesalers has notably elevated our customer satisfaction by 10%. Taking.

Charlottesville, Virginia Area

I have been an active participant in interdisciplinary teams, collaborating to identify and develop employment opportunities for community members, resulting in a 10% increase in job postings. Additionally, I have taken on the responsibility of instructing basic computing classes, with a specific emphasis on the Microsoft Office Suite, leading to a 20%.