• Manage over $200 million contract portfolio and serve as the liaison for municipalities across Los Angeles County.• Led a transition team through a newly acquired contract worth $168 million in top line revenue. Transition included working with previous service providers to gather customer data to import into our routing and billing system, validating service data prior to importing, supporting in inventory acquisition to support the new contract, develop a communications strategy to notify customers of changes, and take lead in resolving customer issues brought to our attention by elected officials. • Negotiate with municipal customers to enhance contractual language that benefits the business like the addition of rate adjustment language to account for inflation and supply chain disruptions. • Project management of Request for Proposal (RFP) responses for the County of Los Angeles area. Collaborating with finance to create pricing models that provide the business a minimum of 20 percent EBIT.• Spearheading the implementation of new services for municipal customers to comply with regulatory changes in California (Senate Bill 1383) by collaborating with finance, procurement, operations, customer service, and sales.• Establish relationships with community-based organizations to drive growth and brand visibility. Create and manage local communications strategies for each of contractual service area under my book of business.

• Boosted business participation for a non-profit workforce development program enhancing the number of internship and job opportunities for young adults. Successfully increased programmatic involvement of young adults by 25 percent, year-over-year. • Established relationships with over 200 businesses in the greater Los Angeles area and offered to manage their recruitment pipeline for young adults in the market.

• Researched prospective clients utilizing market research databases and created a presentation and PESTEL analysis for each prospect to identify ways the Los Angeles Lakers could improve the prospects market positioning. • Produced end of the season presentations for existing team sponsors, and supported game day operations to execute contractual marketing activities.

• Monitored and synthesized Spanish-language, print, online, and broadcast media outlet for senior Administration officials on issues like immigration reform, pay equity, education, and health care.• Managed media affairs email account, fielded 3,000 calls from reporters, responded to 2,100 media inquiries, and monitored all Hispanic national and regional contact lists during the roll out of the Affordable Care Act.

• Aided a Health Net grassroots campaign in East Los Angeles to help create Health Net presence in the Hispanic community and encourage people to acquire health care by signing up in Covered California.• Participated in planning and bringing about an internal brand roll out within the Health Net office in an attempt to increase overall employee pride and to embed the idea that Health Net are the providers of health insurance for many members of the East and South Los Angeles community.• Planned and executed an end-of-the-year celebration at the East Los Angeles Health Net Plaza.