Eric Krinsky Email & Phone Number

Minneapolis, Mn, Us

Eden Prairie, Minnesota, United States

Responsible for design, proposal, coding, and creation of over 20 internal corporate intranet sites accessible to over 100,000 users. Extensively used Adobe xD, Adobe Dreamweaver, and Github in the creation of dynamic user-focused intranet sitesManaged intranet statistical analysis using Google Analytics to determine site effectiveness and user behaviorInterfaced with leadership to assess and interpret leadership communication needs and requirementsOnboarded incoming team members on team procedures, tools, and standardsProvided mentorship and guidance to junior team members on matters of content, process improvement, and team tools/systemsPerformed graphic design services for internal corporate training events using Adobe PhotoshopCreated content for internal company social media platforms accessed by over 50,000 employeesParticipated in the end-to-end hiring process including assessing candidates, performing interviews, and providing recommendations

Eden Prairie, Minnesota, United States

Composed and distributed e-mail communications to over 5,000 end usersTranslated complex technical issues into communications appropriate for non-technical users focused on business impactStandardized end-to-end corporate email communication process, including phrasing requirements, PHI/PII regulations, tracking, approval process and final distribution Performed editorial duties on high-visibility communications such as release notes for critical projects and systemsTrained product managers on the communications process and composition of corporate communicationsResponsible for continuous communication process improvement

Eden Prairie, Mn

Designed, tested, and managed a knowledge base tool for an internal service deskResponsible for the design and maintenance of a 300+ page intranet. Worked with several work teams, including senior management, business analysts, and others to formally approve site enhancementsTrained new Content Managers in proper procedures for creating content for the intranetEstablished and documented processes, procedures, and standards for a specialized data warehouse service deskResearched knowledge for new and established tools, products, and services, which was distributed to appropriate teams to assist end users in resolving their technical issuesResponsible for ensuring end user technical issues were resolved in a timely and satisfactory manner

Transformed off-shift service desk support into an effective team that was considered a strong asset by senior management.Onboarded, mentored and managed between 10-15 off-shift Support AnalystsProposed and established new tools and processes to better monitor telephone queues, web-based ticket queues, and analyst time management resulting in improved call center metricsProposed, designed, and implemented management reports which summarized critical activities and issues that arose during a shift, resulting in improved staffing decisions and process improvements

Primary duties as a Technology Support Analyst included troubleshooting user issues over the phone with the use of remote desktop tools and assigning out trouble tickets for issues that required second level support. Functioned as a backup Incident Manager during weekend daytime shift for the majority of the time worked in this role.

Primary duties as a Technology Support Analyst included troubleshooting user issues over the phone with the use of remote desktop tools and assigning out trouble tickets for issues that required second level support. Functioned as a backup Incident Manager during weekend daytime shift for the majority of the time worked in this role.

Plymouth, Minnesota, United States

Monitored and triaged technical issues for an IBM AIX system which processed credit card transactions for several umbrella companiesDesigned, proposed, and implemented a web-based tool which consolidated access to all Command Center tools into a single HTML interface for fast and standardized access during war room situationsWas responsible for maintaining and responding to an internal emergency telephone line dedicated to specific high impact situationsProvided off-shift and executive level technical support to the CEO and direct reports

Covered monthly township board meetings and other assignments for the Midland Daily News in Midland, Michigan. Also sought out and followed up on human interest stories for publication.