Erick Rivera

Erick Rivera Email and Phone Number

Manager Readiness @ Optimum
Long Beach, NY, US
Erick Rivera's Location
Long Beach, New York, United States, United States
Erick Rivera's Contact Details

Erick Rivera personal email

n/a
About Erick Rivera

Experienced management professional with a demonstrated history of working in the telecommunications industry. Strong information technology / engineering background with a Bachelor of Science in Computer Information Systems from DeVry University. Graduate Certificate in Customer Experience Management and MBA from Keller Graduate School of Management. Passionate about creating positive customer experiences, building trusted relationships, and contributing to environments where everyone can grow. I also enjoy photography as a hobby and I am always looking to improve my skills.

Erick Rivera's Current Company Details
Optimum

Optimum

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Manager Readiness
Long Beach, NY, US
Website:
alticeusa.com
Employees:
4533
Erick Rivera Work Experience Details
  • Optimum
    Manager Readiness
    Optimum
    Long Beach, Ny, Us
    View
  • Altice Usa
    Project Manager
    Altice Usa Aug 2021 - Present
    Bethpage, New York, United States
    View
  • Charter Communications
    Manager, Regional Support Center Nyc
    Charter Communications Apr 2020 - May 2021
    Brooklyn, New York, United States
    - Managed a team of professionals that maintained quota calendars and the support tools used by NYC Dispatch and Field Technicians.- Responsible for the planning of NYC Field Operations work force management quota and routing of work orders for Field Technicians.- Worked directly with Field Operations leadership to improve tools and technology, which streamlined the operational environment to better support the customer experience.- Implemented and managed operational policies and… Show more - Managed a team of professionals that maintained quota calendars and the support tools used by NYC Dispatch and Field Technicians.- Responsible for the planning of NYC Field Operations work force management quota and routing of work orders for Field Technicians.- Worked directly with Field Operations leadership to improve tools and technology, which streamlined the operational environment to better support the customer experience.- Implemented and managed operational policies and procedures to measure and maintain metrics, and to increase operating efficiencies and drive productivity. Show less
    View
  • Idc Technologies, Inc.
    Business Analyst
    Idc Technologies, Inc. Mar 2018 - Apr 2020
    Bethpage, New York
    Contract assignment at AlticeUSA, via Infosys Ltd., on business transformation project. Worked with in Enterprise IT on billing system migration, specific to BSS / OSS systems.
    View
  • Altice Usa
    Director - Front Line Support, Network Operations Center
    Altice Usa Dec 2011 - Sep 2017
    Bethpage, New York
    View
  • Cablevision Systems Corporation
    Director - Conditional Access/Addressable Systems
    Cablevision Systems Corporation 2009 - Dec 2011
    View

Erick Rivera Skills

Broadband Telecommunications Iptv Troubleshooting Cross Functional Team Leadership Customer Satisfaction Network Design Management Vendor Management Team Leadership Customer Experience Docsis Cable Television Process Improvement Strategic Partnerships Customer Service Program Management Vod Call Centers Network Engineering Business Process Improvement Leadership Technical Support Contact Centers Team Building Business Analysis Jira Software Project Management Software Installation Software Deployment Project Management Software System Administration Time Management Operations Management Confluence Integration Project Management Document Management Diagramming Forms Spreadsheets Microsoft Excel

Erick Rivera Education Details

Frequently Asked Questions about Erick Rivera

What company does Erick Rivera work for?

Erick Rivera works for Optimum

What is Erick Rivera's role at the current company?

Erick Rivera's current role is Manager Readiness.

What is Erick Rivera's email address?

Erick Rivera's email address is er****@****ter.com

What schools did Erick Rivera attend?

Erick Rivera attended Keller Graduate School Of Management Of Devry University, Keller Graduate School Of Management Of Devry University, Devry University, U.s. Army Signal Center & Fort Gordon.

What skills is Erick Rivera known for?

Erick Rivera has skills like Broadband, Telecommunications, Iptv, Troubleshooting, Cross Functional Team Leadership, Customer Satisfaction, Network Design, Management, Vendor Management, Team Leadership, Customer Experience, Docsis.

Who are Erick Rivera's colleagues?

Erick Rivera's colleagues are Karen Laporta, Heather Metcalf, John Sullivan, Hira Kazim, Luthando Mcanyana, Regina Nash, Nipa Desai.

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