Erick Saucedo Email & Phone Number

Irwindale Ca

As an Account Manager in Business Customer Division (BCD), consult with business customers who have initiated contact with SCE to assess their energy needs, offer energy saving programs and services, solicit enrollment and participation in Integrated Demand Side Management (IDSM) programs and transportation electrification, on-line tools, and other valuable services. I will have the opportunity to consult with customers from diverse business industries about rates, tools for rebates, incentives and other services, and make recommendations for online self-service technology solutions. I will provide technical assistance and direct customers to solutions in support of SCE’s IDSM programs, including Energy Efficiency (EE), Demand Response (DR), Transportation Electrification (TE) and Distributed Generation (DG); resolving customer issues/concerns by involving internal subject matter experts (SMEs).

Rosemead, Ca

Responsible for the supporting and the development of analytical tools for managing and tracking requests for interconnections to SCE's transmission and distribution systems in compliance with SCE's Federal Energy Regulatory Commission (FERC) and California Public Utilities Commission (CPUC) approved tariffs. Provide database administration and support of project management tools necessary to assure compliance of the interconnection tariffs. Maintain current reporting tools and ensure data is readily available and consistent across multiple databases used by other operating units. Responsible for providing any basic training to project managers on any of these tools. Support the creation and documentation of GICD's processes and procedures. Maintain the current GICD homepage. Gather and analyze data in support of interconnection requests for generation projects; monitoring and tracking project study costs, resources, schedules, and status; tracking customer payments; reconciling GICD’s data vs. SAP’s; creating reports and making presentations to management; and performing other responsibilities and duties as assigned. Maintaining a safety conscious work environment by following Edison safety protocols and safe work practices.

Rosemead, Ca

Oversee and manage all work operations on the Demand Bidding Program and Capacity Bidding Program. Support the Demand Response Contract by serving as back up.Handle all internal and external inquiries related to all Demand Response Programs.Demonstrate experience completing multiple projects concurrently while adjusting to changing priorities.Demonstrated experience with project support working with technical staff writers to update the AP-I program manual, by providing documentation, analysis, and project implementation.Experienced working with regulatory mandated and strategic initiative projects.Demonstrated a full understanding of the APX Marketsuite platform by processing enrollments for 3rd party aggregators adding accounts for CBP and DRC.Address and resolve all program discrepancies associated with the DR Programs which are identified through weekly reports. Monitor multiple reports providing weekly updates to management which are critical for a programs success.Experience with Southern California Edison’s billing system by working with multiple rates and tariffs, assessing customer’s usage and business need, advising the appropriate Demand Response Programs.Involved with performing rate analysis for commercial customers using EnCost and to help ensure they take advantage of the best-fit rate schedule for their operations. Experienced with SCE's billing system using rates and tariffs.Demonstrated Project Management experience by taking leadership of the TP&S WES Team, facilitating meetings and taking suggestions from staff and implementing them to ensure a positive work environment.Offer a complete Understanding developing reporting for the both internal and external stakeholders at Southern California Edison. Continuously send communications to TP&S staff as a reminder to complete required training or participation in work related activities.Engage in continuous learning for personal development by taking training courses offered by SCE.

Irwindale, Ca

Assisted customers promoting SCE programs and services ; discussing electric rates , Energy Efficiency and Demand Response Programs . Consulted with Industrial customers assessing their business needs and requirements identifying value added company products while discussing the benefits of Energy Efficiency and Demand Response Programs . Worked with residential and industrial customers recommending , negotiating and delivering energy efficiency solutions related to their billing , planning and engineering needs . Collaborated with internal/external customers and management to maintain and improve positive relationships with external contractors in order to deliver good quality customer satisfaction . Conducted a high volume of inspections on a weekly basis throughout Southern California Edison territory that require physical activity while keeping safety a priority . Provided weekly work reports to management . Demonstrated leadership by being a team player and motivator to other peers helping overcome obstacles to reach Key Performance Indicators ( KPI ) which are critical to management in order to meet corporate and department goals . Interacted with business professionals on a daily basis inspecting a variety of Express Efficiency measures , equipment , materials and parts that are installed in accordance with applicable requirements. Demonstrated experience providing customers with an understating of the electric utility distribution system. Successfully managed scheduling appointments with customers and third party contractors to conduct Preliminary and post inspections throughout the SCE service territory.Displayed planning, organizing, and managing multiple concurrent projects with minimal supervision which were critical when working individually in the field.Hands on experience supporting mapping projects, including tracking and meeting scheduled project deadlines with short time frames.

Rosemead Ca

Lead support in handling and defusing complex, escalated and technical customer calls. Resolved customer issues answering questions regarding company programs, policies, and procedures.Provided customer service to internal and external customers by providing verbal and/or written explanations on status of contract(s).Communicate clearly and concisely to all levels of the organization during meetings and presentations.Updated program databases, creating, deleting and updating record information according to weekly reports and Envoy tests results.Addressed issues that were routine in nature but were filtered and resolved to make demand response programs run efficient.Gathered data and reported on trend analysis, providing written documentation for all processes on reports generated from Access database and integrated to Excel format for reporting.Processed a high volume of Large Interruptible Contracts from Business Customer Division (BCD) reps analyzing information and making recommendations that had a moderate business impact. Quality checked all outgoing and incoming Trouble Tickets to Power System Controls (PSC) and Meter Services Organization (MSO).Administrated and updated The Large Interruptible Programs Web Site.Worked with deadlines, shifting priorities and made critical decisions with minimal supervision.Worked with Business Customer Division and Revenue Services Organization to validate and sign up new customers for Large Interruptible Program Rates.