Franchise Owner
Owned and operated this high-functioning franchise location that outperformed expectations. Prioritized KPIs, invested in employee training and development, and consistently strived to delivered exceptional service to clients.Developed and monitored essential KPIs, resulting in a 50% reduction in client acquisition costs to $20 per patient, achieving a top 25% ranking in 6-month revenue per patient, and maintaining annual revenue growth exceeding 15% from 2019 through 2021.Hired and trained employees, focusing on the importance of servicing patients, relationship building, and customer service. Developed process-oriented workflows to maximize employee time management and organization.Gathered and analyzed extensive data to choose the optimum site selection, coordinated lease negotiation, and managed the construction of the location.