Currently, I lead the implementation of new projects and the comprehensive management of infrastructure and systems for the company, collaborating with both internal teams and key suppliers. I am part of the divisional Technology team, with scope in 8 countries. Notable Achievements:• Renegotiated contracts generating annual savings exceeding $40,000 USD.• Led the execution of key projects, such as the migration of the Telephone Exchange, equipment upgrades through corporate leasing, infrastructure improvements with cutting-edge technology, and acquisition of new work platforms, among others.• Participated in divisional projects focused on standardizing and unifying processes across countries.• Organized and was responsible for the divisional meeting of the Technology team in 2023, with the attendance of 15 collaborators from different countries.• Planned, estimated, and managed the budget for the Technology area.

As the Internal Technology Processes Supervisor at INS Servicios S.A., I led a team of 23 collaborators responsible for managing projects, infrastructure, technical support, mobile and web development, databases, BI, Chatbots, Share Point, and RPA processes. My responsibilities included incident and request management, report preparation, budget supervision for the area, and implementation of training programs. I also conducted weekly individual follow-up meetings and actively participated in the Technology Committee and the Innovation Committee.Key Achievements:• Led the procurement process for the RPA platform and the Messaging ChatBots platform for INS Servicios.• Actively participated in the logistics of moving INS Servicios to its new offices in Mall San Pedro, benefiting over 300 collaborators.• Played a key role in negotiating the new Technology contract between INS Servicios and INS for the period 2017-2020.• Significantly improved the Employee Satisfaction Index for the Technology Department as part of the Great Place to Work Project during my tenure.• Was part of the team awarded the "Innovation and Technology" prize by the Chamber of Industries of Costa Rica in 2018 and 2019, as well as the National Excellence Award in 2019.

This Company brings support services to the Instituto Nacional de Seguros.Senior Supervisor: In charge of 9 different services within the IT Department. I work with more than 50 staff in different departments, like Service Desk, Security, IT Innovation, Network, Telecommunication, and others.Main functions:Coordinate daily work for the team, follow-up meetings, generating reports and information for the CIO, budgeting and billing end customers, direct coordination with technology supervisors at INS, among others.Main achievements:1. In charge of the Digital Signature Update Project for more than 3500 computers, covering morethan 75 offices in Costa Rica.2. Direct participation in the negotiation of the new Technology Contract between INS Services and INS.

One of the biggest nonprofit organizations dedicated to protecting the nature and preserve the environment.Regional Support Manager: In charge of the IT support area, purchasing, inventory, onsite and remote support.Responsible of the process to opening and closing several offices in Latin America, Mexico, and the Caribbean.Main achievements:1. Collaboration from the IT area for opening, moving, or closing offices at regional level, suchDominican Republic, Chile, Colombia, Costa Rica and other.2. Cisco VoIP implementation Project for the Chile and Colombia offices and the implementation of a new CMDB Software in Latin America with more than 300 computers installed in the region.3. Led the migration process of telecommunications providers in different offices, such Chile,Peru, Colombia and Argentina.4. Provide IT Support to more than 100 collaborators in Latin America Region, working in Windows and Mac OS.

This corporation focuses on different business areas, such as finance, tourism, agro-export, furniture, and others. They have several offices in Costa Rica.IT Manager: In charge of the IT Department, working with a small team in Costa Rica. Our main goal was to keep operative our headquarter and bring technical support to local staff. We administered servers, point to point connections, backup’s solutions, and others.Main achievements:1. Development of a Technology Plan targeting the complete corporation which included Networking, Software and Hardware, Wireless solutions, Infrastructure, VoIP Technology, Backup Solutions and others.2. Implementation of a new wireless standard to use in remote offices, using Ubiquity Technology to connect different offices through a Point-to-Point connection.3. A new backup solution was implemented to VIP users in several offices.

Nonprofit organization dedicated to protecting the nature and preserve the environment.Regional Support Manager: Originally, I oversaw the IT support, purchasing and inventory only in Costa Rica, and after one year, I was promoted to a Regional Position in Central America.Main Achievements:1. Collaboration from the IT area for opening, moving, or closing offices at Honduras, Nicaragua, Panama, Belize, and regional software migrations.2. Implementation of new VoIP Solution in Costa Rica, using Siemens technology. I oversaw the implementation and testing processes.3. Responsible for the coordination of everything related to the IT infrastructure of new offices and closing offices. As part of the closure of offices, my position was eliminated in June 2010.