Erickson David Email & Phone Number

Tempe Az

 Work in Laptop Support as a computer support analyst level 2 for both hardware and software applications. Support all student laptop issues including virus infections and malware removal.  Hands on repair and rebuild and reimaging of several models of HP pro-book laptops. Repairs such as hard drives wi-fi cards power supplies and fans as well as broken keyboards and some cosmetic work was done in house at my desk between or during calls.  Reimaging done with Symantec ghost software in most instances. Although the prep work was done with image X and sys-prep.  Also in charge of the shipping and receiving for the department interfacing with UPS for the shipping of hardware - computers and components.  Also software for reimaging on site. We shipped the images for the specific model to the student with detailed instructions with pictures and they could reimage the machine at home.

  Work in technical Support as a computer support analyst  Support all student, faculty and staff, for a wide array of computer issues coving a wide range of software applications. Began in 2002 as level 1 support tech at that time we supported 100,000 students. After 1 year moved to the faculty support department, several years in that position. we supported all software and electronic book deliveries for a faculty base in the 50,000 member range. Also supported all doctoral candidates with unique issues submitting dissertations and supporting documentation. This involved very large document transfers and the unique issues involved in that, with the bandwidth limits in place at the time. We also supported the anti plagiarism software along with proprietary software to verify APA adherence.  Software support also for a wide variety of e-books, and second party support for various online learning software for tutoring a wide range of subjects, and other companies web sites. Electronic transcript software was another service offered that we supported.  During this time frame I also attended school full time and earned a BSIT/VC degree and a MIS masters of computer information systems degree. By the time I moved on, we were supporting a student base of 500,000 and a faculty base of 50,000, as well as internal support of a staff population of several thousand.

World Wide

 1989-1992 Shop Supervisor Support section, responsible for all tools, test equipment, classified document library, vehicles and buildings, (equates to facilities manager) for 358th AMU (aircraft maintenance Unit) Davis-Monthan AFB Tucson Az 1988 Single handedly built the support section for the William Tell Air force competition team for Kadena Air base’s entry. 2nd place worldwide (similar to the Navy’s top gun) My support section took first place of all support sections competing world-wide.  1984 Shop Supervisor Support section, responsible for all tools, test equipment, classified document library, vehicles and buildings, (equates to facilities manager) for 12th AMU (aircraft maintenance Unit) Kadena AFB Okinawa Japan.  1982 Flight line expeditor, coordinated the maintenance for all F-15 aircraft in the squadron with the operations division and all the support sections. Kadena AFB Okinawa Japan 1980 Senior Controller Luke AFB maintenance control responsible to the chief of maintenance Col Anderson who was second only to the base commander, for all 84 F-15 aircraft on Luke AFB and coordinating all specialty fabrication shops and supply chain process for timely control of the flight readiness for 84 F-15 aircraft. Luke AFB Phoenix Az.

Mis, Computer And Information Systems, Gpa 3.77

Bsit, Vc, Gpa 3.72

Cadt, Computer Drafting, Gpa 3.93

Activities and Societies: NVTS honor society valedictorian GPA3.93 A comprehensive course in drafting, on board, and on computer. Covered.