Erick J. Vega Email & Phone Number

Rexburg, Id, Us

Lehi, Utah, United States

Responsibilities: Develop tasks in various programming languages, unit testing, debugging and correcting defects in code, meetings with project team members and customers, reporting on current activities, working with databases and issue tracking systems, and working in both individual and paired programming assignments. Contribute to and perform analysis of functional requirements. Monitored applications in AWS considering resource management and activating the appropriate protocols to handle outages.Accomplishments:• Redesigned the failure messaging system for six key services utilizing AWS SQS, reducing communication costs, automating retry processes, and enhancing troubleshooting capabilities.• Developed and maintained dozens of REST microservices in Java reducing 80% of deployment failures by simplifying logic, increasing testing coverage, and mitigating potential issues.• Implemented three major data management tools to allow administrators to trigger bulk data cleaning, and reduce cost and response time against outages

Rexburg, Idaho, United States

Rexburg, Idaho, United States

• Created a Machine Learning predictive tool and optimization algorithm that accurately forecasts the required number of agents for specific shifts throughout semesters, resulting in an annual cost savings of over $140K for the University.- Developed and maintained Power BI performance reporting, providing managers, team leads, and agents with crucial insights for efficient interactions among campus departments and serving over 1400 daily customers.• Designed new Power BI training content in Canvas, enhancing the onboarding experience for new hires and reducingthe time spent on face-to-face training for team leads.• Implemented automation tasks using an iPaaS solution for complex and exceptional scenarios, resulting in an annual cost savings of over $10K for the University.

Rexburg, Idaho, United States

• Executed updates to existing content to improve context and user experience as advised by University Relations management on over 300 web pages.• Managed content from staging to publication environments into web CMS including resizing and formatting graphics, images, and documents as needed for web publishing

Quito, Pichincha, Ecuador

• Increased sales of cybersecurity solutions to informatic security agencies by 80%• Introduced cybersecurity e-learning courses to company's catalog• Highly experinced using eLearning development software (Articulate 360)

Bachelor Of Computer Science, Computational Science, 3.95/4

Activities and Societies: School Projects: • Built a Golf Swing Analyzer App for helping golfers improve their setup and movements.

Education record