-Manage a team of SAP support specialists- Handle incident and problem management-Manage change and release processes for SAP systems- Monitor and optimize system performance- Coordinate with external vendors for support and maintenance- Drive continuous improvement initiatives- Engage with stakeholders and provide regular updates- Manage the budget and resources for SAP support activities- Creating Queries and reports from SAP database

1.SAP support- involved in technical supporting and troubleshooting SAP errors to the users of thecompany.2.Assisting on Web app development- did system test to check that it does not have any defect.3.Assisting on SAP integration with other apps- helped in creating APIs4.Software testing-I was testing any update or development that have been done to our system beforeit was released to the end users5.Upgrading and maintaining Optica website-assisted in coming up with keywords which later usedfor SEO6.Installing and configuring computer hardware, software, systems, networks, printers( TSL) , andscanners7.Monitoring and maintaining computer systems and networks ( monitoring internet pings)8.Providing technical support across the company (this may be in person or over the phone)9.Setting up New user's SAP and webapp accounts10.Possibly training junior staff and all other SAP users11. Uploading stocks in our ERP system12. Detect and track software defects and inconsistencies13.Apply quality engineering principals throughout the Agile product lifecycle18.Provide support and documentation14. Identifying the possibly improvements that can be done on SAP for betterment of services15. Engaging with our technical developers( Vestrics team) so as to ensure the suggested changeshave been implemented16. Generating and modifying SQL queries on SAP17. Creating crystal reports usingSAP crystal report tools

1.Generating reports and giving statistical insights to management.2.Data cleaning, visualization3.Automation using python-automated operations reports4.Data validation5.Preparing  reports for the management stating trends, patterns, and predictions using relevant data6. Used SMTPLIB to automate sending the reports to all branches