Erick Wilds Email & Phone Number

Columbus, Ohio Area

Columbus, Ohio Area

• Achieved a #1 ranking in our target area by utilizing Google Analytics SEO practices.• Developed a company website that included an information request form for potential clients and a customer registry feature that led to increased revenues.• Created inventory tracking and customer payment monitoring systems.

1144 Goodale Blvd.

• Worked with a team to plan and execute a full stack solution for processing MyCare Ohio claims that currently represents approximately 30-40% of all company revenues. Personally developed the user-facing end consisting of web applications for data entry, and back end programs that match entered claims with a patient database to create records in the master transactions database.• Provided all maintenance for the company website. Added several new functions that brought in new customers, or allowed existing customers to enter their claim data in a fashion much more convenient for them, thus increasing customer satisfaction and preventing them from going to a competitor.• Customer relations for both technical and non-technical issues, such as troubleshooting problems with claim payments, notifying customers of potential problems with claims data, providing training materials or resources for software use, and writing small programs to fix problems with data that customers could not resolve on their end. Ensuring that all issues are resolved to the customer’s satisfaction, following through via email and/or voice call from initial problem report to resolution.• User support for all company staff, including troubleshooting any hardware and software problems, planning and implementing PC hardware and software upgrades, password resets, creation of user profiles and company emails for new employees, writing user documentation, and training employees in use of software and hardware.• Network administration involving setting up user profiles for VPN access, setting network access rights for PCs on the local area network, installing wiring and switches when necessary.

Columbus, Ohio Area

• Performed maintenance to the website to ensure a consistent feel for the entire site.• Helped the owner install a POS system that simplified transactions, and allowed tracking of customer information for future advertising campaigns.• Designed Excel spreadsheets to help owner track monthly and yearly sales.

• Worked in a satellite department to act as their representative to the main IT department to ensure their day-to-day business needs were being addressed.• Maintained server backups and maintenance, troubleshot any network or PC problems, performed basic maintenance on proprietary manufacturing system to ensure production line uptime.

• Working alone and in teams to deliver onsite IT solutions to various client sites.• Worked with a team to design Y2K software and deploy it to customer sites. Performed extensive testing and auditing to make sure nothing was missed, and followed through with a walkthrough of results with clients to make sure they were satisfied with the project outcome.