Erick Young Email & Phone Number

Tempe, Az, Us

• Leading complex security & compliance initiatives for Info Sec & App Services across GoDaddy's business units.• Led effort in reduction of Plesk, cPanel and SPLA licenses usage and savings of millions of dollars a year for GoDaddy. • Responsible for competitor analysis tool review and consolidation to a single platform saving GoDaddy hundreds of thousands of dollars a year.

Tempe, Az, Us

• Leading Technical Program Management Team’s PMO refresh effort which consisted of building or retooling team’s procedures & standards, project intake process, comms, playbooks and scorecards. • Led effort refining program management leveling guide outlining a-per-level training guide providing clear guidance to all PgMs. • Led effort creating a new hire onboarding process. Established a detailed two-week and a 30-60-90-day plan with weekly new hire retrospectives.• Established team and individual quarterly OKRs. • Audited the invoice approval process and then created new process with established steps, checks and balances and training for new approvers. • Led M&A divestiture PgM activities for the sale of GoDaddy partner brands. • Responsible for coordinating the creation of the Monthly Business Review for Partners Business Unit. • Responsible for PgM for GoDaddy Global Marketing Team’s Pro US, UK and India initiatives. • Created reporting structure and process by using multi-layered scorecards, project health reports, project demos and maintaining up-to-date project Confluence pages. • Led Pro India project while proposing, replanning, and ensuring project efforts were refocused towards a human/people focused approach due to the impact COVID-19 was having on our India teammates.

Us

• On the Platform Product Team responsible for software delivery. • Product strategy, road mapping, goal setting, spec writing, managing project execution, A/B testing, UI/UX wireframing, defining product roll-out strategy• Managed customer-facing and internal billing, accounting, reporting and payment solutions• Defined the strategy and roadmap for backend payment processing, which includes credit card, authorizations, recurring billing optimizations and collections• Managed decision process for selecting financial partners • Managed credit card payment vendor relations• Reviewed and enhanced retry strategies to maximize credit cards approvals• Lowered credit card declines by implementing strategies to improve overall charge success• Improved credit card interchange rates by passing critical additional data with the transaction• Delivered tools for investigation/resolution of fraud issues, chargebacks and refunds• Owned, maintained and enhanced the ZipRecruiter subscription platform• Collaborate with other Product Managers to smoothly launch new paid products• Partnered with the Finance and Accounting departments and be an advocate for their requests• Researched, planned and integrated with third party vendors• FinDev, FinTech, Finance, Accounting, AP, AR• Worked as primary contact with vendor, legal, finance, security and stakeholder(s)• Assured all business justifications, NDAs, MSAs, and contracts are centralized and up-to-date• Aids in purchasing and approval processes with finance, network etc.• Lead training sessions across offices where appropriate

Fort Worth, Tx, Us

• Managed all aspects of software delivery from Sales handoff to post go-live. • Created PMO and established processes and procedures.• Managed project managers through the PM processes to deliver finished projects to Smart Action clients.• Reviewed all project plans, deliverables, risks, issues, mitigation plans, and quality testing results. • Assessed Operations Department and created plan to hire talent, retrain current employees, and up the level of professionalism of the entire team. • Defined and enforced agile and traditional project management processes and procedures.• Defined and created, on a per client basis, One Drive shared project documentation in order to generate visibility and accountability. Documentation included the project schedule, meeting minutes, scope, issues, risks, actions assumptions, and decisions (IRAAD). • Defined and executed a long-term QA process to ensure consistent customer support and enhancements. • Participated in client engagements and served as escalation point for all client critical issues. • Managed the review of relevant reporting on programs on a daily, weekly, and monthly basis. • Monitored relevant KPIs for every client and managed programs to maximize success according to KPIs.• Created client lifecycle for quality assurance reviews, application maintenance, client business reviews, and planned meetings, which overlaid with Sales and Technology Departments.• Direct oversight of all areas of the organization impacted by clients. • Created and managed client risk analysis and escalation process.• Managed entire portfolio of nearly 100 Smart Action clients from implementation through managed application improvements, building of client relationships, and creation of client handling processes.• Anticipated key operational trends, client opportunities and vulnerabilities while evaluating operational workflows, and leading the charge to up-the-professionalism of the company’s operations.

Toyota City, Aichi Prefecture, Jp

As an IT consultant servicing Toyota Motor Sales, Inc., - Manage program and projects within IS Digital & Interactive Services for the Digital Marketing Group.• Owned and fostered the client relationship to provide best-in-class client service and satisfaction.• Oversight and responsibility for the year-long strategic planning and building of the program.• Responsible for aligning various business verticals including Toyota Owners and Lexus Drivers with program goals. • Collaborated with enterprise architect, enterprise security, infrastructure, systems operations, and numerous enterprise web service teams to provide technical solutions.• Lead large groups of software vendors, digital marketing and creative agencies through the product and software development lifecycle. • Responsible for vendor relationship, contract creation, negotiation, change request, financial reporting, forecasting, and execution; as well as portfolio budget tracking.• AWS, Jira, Ariba, Alfresco, SharePoint, Excel, Power Point, Visio, and Telematics.

• Created PMO and established all processes and procedures. • Responsible for all client training, support, and on-boarding. • Leading executive-level client and internal presentations.• Implemented all project and program management procedures. • Implemented year long project allowing Ninja Metrics to process billions of records per day.• Developed testing and implementation plans.• Developed program road-maps for SaaS and Enterprise business units. • Created product training documentation, tutorials, and on-boarding videos.• Created and managed the Client Services Department responsible for all client engagement including on-boarding, support, and turning customer feedback into feature requests. • Oversaw construction of the client resources website, client tools, FAQs, and knowledge base. • Created a Change Advisory Board (CAB) and processes to prioritize all development requests. • Acted as a focal point leader by coordinating between team members, departments, setting priorities, and ensuring everyone is communicating openly while solving client issues. • Managed day-to-day execution of project implementation, documentation, and status updates.

Torrance, Us

• Created PMO and established all processes and procedures. • Responsible for Scrum implementation and Scrum evangelizing across entire organization including Scrum implementation with Pictage’s outsourced software vendor. • Managed day-to-day stand-ups for numerous projects. • Scaled team of Project Managers from one to five. • Ultimate owner of all escalated issues and problems. • Owned all project schedules. • Collaborated with leadership teams to identify opportunity and resolve complex problems. • Implemented a wholesale eCommerce website processing over $20 million in revenue a year.• Implemented a retail eCommerce website processing over $20 million in revenue a year. • Forecasting, monitoring, understanding, and growing the department and business. • Implemented 8D and 5Y root cause analysis techniques. • Implemented iPhone & iPad mobile applications receiving the feature app designation on iTunes.• Managed the creation of an FTP eCommerce application responsible for over $5 million in revenue a year. • Responsible for numerous vendor relationships. • Managed cross-company efforts for new products from approval through implementation resulting in millions of revenues. • Translated business requirements and processes for technology use. • Oversaw Engineering, QA, Systems, Helpdesk, and IT. • Scaled overall team from 10 employees to over 50 employees. • Managed multiple outsourced software vendor relationships. • Responsible for engineering road-map. • Leading the on-going integration of business technology systems.

Us

Led teams of Quality Assurance Engineers, Technical Support Engineers, and Junior Project Managers improving processes and standards used within the organization. Monitored database performance, activities, backups and restores.

Responsible for design, integration, customization, and implementation of client websites while working in a fast-paced start-up environment. Consulted with clients, such as Qantas Airlines, gathering requirements to complete project goals.

Created applications and modified existing systems to meet the needs of CPAccess clients, such as Santa Anita Park horse racing and the County of Riverside Sheriff's Department. Managed relationships between the organization and clients, including providing technical support for installed software, hardware, and on-site training.

Engineered a check dispersal system responsible for distributing over four million dollars in aid per month. Performed reverse engineering and Y2K compliance. Coordinated all quality assurance activities within the organization. http://www.harivco.org/

Master Of Science (M.S.), Management

Bachelor'S Degree, Anthropology

Bachelor'S Degree, Education

Bachelor'S Degree, Computer And Information Systems