Erick Young Email & Phone Number

Tempe, AZ, US

• Leading complex security & compliance initiatives for Info Sec & App Services across GoDaddy's business units.
• Led effort in reduction of Plesk, cPanel and SPLA licenses usage and savings of millions of dollars a year for GoDaddy.
• Responsible for competitor analysis tool review and consolidation to a single platform saving GoDaddy hundreds of thousands of dollars a year.

Tempe, AZ, US

• Leading Technical Program Management Team’s PMO refresh effort which consisted of building or retooling team’s procedures & standards, project intake process, comms, playbooks and scorecards.
• Led effort refining program management leveling guide outlining a-per-level training guide providing clear guidance to all PgMs.
• Led effort creating a new hire onboarding process. Established a detailed two-week and a 30-60-90-day plan with weekly new hire retrospectives.
• Established team and individual quarterly OKRs.
• Audited the invoice approval process and then created new process with established steps, checks and balances and training for new approvers.
• Led M&A divestiture PgM activities for the sale of GoDaddy partner brands.

US

• On the Platform Product Team responsible for software delivery.
• Product strategy, road mapping, goal setting, spec writing, managing project execution, A/B testing, UI/UX wireframing, defining product roll-out strategy
• Managed customer-facing and internal billing, accounting, reporting and payment solutions
• Defined the strategy and roadmap for backend payment processing, which includes credit card, authorizations, recurring billing optimizations and collections
• Managed decision process for selecting financial partners
• Managed credit card payment vendor relations

Fort Worth, TX, US

• Managed all aspects of software delivery from Sales handoff to post go-live.
• Created PMO and established processes and procedures.
• Managed project managers through the PM processes to deliver finished projects to Smart Action clients.
• Reviewed all project plans, deliverables, risks, issues, mitigation plans, and quality testing results.
• Assessed Operations Department and created plan to hire talent, retrain current employees, and up the level of professionalism of the entire team.
• Defined and enforced agile and traditional project management processes and procedures.

Toyota City, Aichi Prefecture, JP

• As an IT consultant servicing Toyota Motor Sales, Inc., - Manage program and projects within IS Digital & Interactive Services for the Digital Marketing Group.
• Owned and fostered the client relationship to provide best-in-class client service and satisfaction.
• Oversight and responsibility for the year-long strategic planning and building of the program.
• Responsible for aligning various business verticals including Toyota Owners and Lexus Drivers with program goals.
• Collaborated with enterprise architect, enterprise security, infrastructure, systems operations, and numerous enterprise web service teams to provide technical solutions.
• Lead large groups of software vendors, digital marketing and creative agencies through the product and software development lifecycle.

• Created PMO and established all processes and procedures.
• Responsible for all client training, support, and on-boarding.
• Leading executive-level client and internal presentations.
• Implemented all project and program management procedures.
• Implemented year long project allowing Ninja Metrics to process billions of records per day.
• Developed testing and implementation plans.

Torrance, US

• Created PMO and established all processes and procedures.
• Responsible for Scrum implementation and Scrum evangelizing across entire organization including Scrum implementation with Pictage’s outsourced software vendor.
• Managed day-to-day stand-ups for numerous projects.
• Scaled team of Project Managers from one to five.
• Ultimate owner of all escalated issues and problems.
• Owned all project schedules.

US

Led teams of Quality Assurance Engineers, Technical Support Engineers, and Junior Project Managers improving processes and standards used within the organization. Monitored database performance, activities, backups and restores.

Responsible for design, integration, customization, and implementation of client websites while working in a fast-paced start-up environment. Consulted with clients, such as Qantas Airlines, gathering requirements to complete project goals.

Created applications and modified existing systems to meet the needs of CPAccess clients, such as Santa Anita Park horse racing and the County of Riverside Sheriff's Department. Managed relationships between the organization and clients, including providing technical support for installed software, hardware, and on-site training.

Engineered a check dispersal system responsible for distributing over four million dollars in aid per month. Performed reverse engineering and Y2K compliance. Coordinated all quality assurance activities within the organization. http://www.harivco.org/

Master Of Science (M.S.), Management

Bachelor'S Degree, Anthropology

Bachelor'S Degree, Education

Bachelor'S Degree, Computer And Information Systems