Blue Cross and Blue Shield of Kansas is a health insurance company serving over 900,000 members for over 75 years in the state of Kansas. I was hired to lead lean six sigma projects and teams, provide internal consulting on process improvement and design, manage interns, and increase efficiencies throughout the business.

HCI Hospitality is a management company for 36 restaurants and 4 pet boarding stores with over 1,600 employees. I’ve led the accounting and payroll teams over the past two years while the company has grown in revenue from $41 million to $59 million (44% growth).• Reduced annual financial audit adjustments by 58% in one year while company revenue grew 27%.• Analyzed and standardized menu prices for over 30 restaurants leading to an increase in revenue of $800,000 in one year.• Create and lead the annual budgeting process to review and analyze over $41.9 million worth of expenses for 34 stores.• Increased weekly inventory processing speed by 47%.• Manage a team of 8 full time equivalent employees who ensure financial security by conducting scheduled account reconciliations, providing expense account reviews, and processing payroll bi-weekly.• Administered and enhanced the employee benefits program for 66 enrolled employees ensuring compliance of plan documents and HIPPA regulations while adding benefits such as Telemedicine. • Created weekly and monthly dashboards to more efficiently and effectively communicate data to employees from the executive leadership level to front line managers.• Produce monthly financial reports and communicate financial results to the board of directors.

Stormont-Vail Health is an integrated health care system serving northeast Kansas with over 4,800 employees. It includes a 586 bed acute care center and more than 30 primary and specialty care clinics. I was hired to work with the primary care clinic value stream to increase efficiencies through the implementation of lean principles.• Lead and facilitated improvement events with physicians, nurses, and executives to improve primary care preventative care screening rates at a patient centered medical home clinic.• Set improvement strategy with hospital executives to spread standardized improvements throughout the hospital system.• Trained and coached more than 85 employees on process improvement techniques.• Acquired and analyzed data through Epic software to justify improvement efforts and results.

Blue Cross Blue Shield of Kansas is Kansas' largest health insurance company insuring over 690,000 lives. I was hired to lead process improvement projects and train employees on continuous improvement principles.• Led a lean six sigma green belt project to improve the timeliness of processing adjustment claims, saving over $18,000 annually.• Completed process mapping for a patient center medical home model that automated the payment process for providers, increasing provider participation by 84%.• Reduced the staffing needed to complete the pre-certification annual update process by 16%.• Managed a cross-divisional accountable care organization project to set up reimbursement for providers involving six departments and over $200,000 of internal employee effort.• Interpreted CMS regulations in order to place 20+ health care plans on the Affordable Care Act Marketplace.• Enhanced and administered a Microsoft Access database responsible for managing over 275,000 annual medical claims to automate quality measurement. • Created a Microsoft Access database using Visual Basic code to automate the measurement of an internal employee health program for over 1,400 employees.• Created an Access database for the company tuition reimbursement program tracking over $140,000 annually.• Produced an Access database for the management of over 180 medical policies. • Trained over 80 employees on continuous quality improvement methods.• Managed 6 industrial engineering interns.

Hormel Foods is a Fortune 500 company that produces food products for grocery store and restaurant consumption. As an industrial engineer I was responsible for managing the efficiency and labor costs for 9 different production lines over two shifts in a plant with over 1,200 employees.• Managed labor cost variances accounting for $11 million in annual labor costs.• Designed a manufacturing line for a new product to achieve 89% productivity.• Determined optimum staffing and line speeds by completing time studies for 44 different product items to save $154,360 annually.• Lead a project to eliminate ergonomic risks saving $50,000 in potential employee injuries.

Completed online surgery scheduling system for regional medical facility.•Coordinated meetings with medical staff to review processes•Facilitated support from co-workers and nursing staff to complete project

Reviewed and implemented work standards for employees. Collected data and performed a simulation to determine the optimum staffing levels for call centers.•Evaluated and implemented new work standards which raised percent performance 11% for call centers•Created an online quality monitoring form for customer service representative monitoring