Eric Lau Email & Phone Number

Singapore

Singapore

Results-oriented IT Senior Account Manager with over two years of experience successfully won three new contracts valued at 5 million. Managed relationships for ten high-value accounts and successfully developed and executed sales plan to achieve KPI for the past 2 years. Actively pursue new business leads through networking with partners and attending seminars/events. Proven ability to build and maintain strong existing accounts relationships, identify and capitalize on growth opportunities. Performs account planning and profiling by understanding customer’s needs through in-depth customer pain points and requirements. Expert in driving strategic IT solutions, including cloud services, software, and infrastructure, to meet business goals and enhance operational efficiency. Skilled in contract negotiation, account growth, and cross-functional collaboration to ensure customer success. Adept at aligning IT services with customer’s needs to deliver innovative solutions and foster long-term partnerships. Work closely with Pre-Sales, Bid Management, Legal and Finance team to finalize the agreement for RFI/ RFQ/ RFP.Currently supporting 90% public sector & 10% commercial account.

Singapore, Singapore

- Planned, designed, and implemented Service Management and automation solutions to enhance the delivery of managed services. - Developed architecture blueprints and whitepapers to provide guidance and support for automation adoption across the organization.- Provided leadership, management, and technical vision to drive initiatives forward.- Managed project schedules, budgets, and resources to ensure timely and cost-effective delivery.- Offered technical consultation and expertise to business leaders and end-users.- Facilitated optimal team performance by identifying and removing technical obstacles.- Established policies and procedures that ensured high-quality service delivery solutions.Key Achievements:- Successfully reduced service delivery time by 30% through the implementation of automated processes.- Spearheaded the adoption of automation solutions across projects, resulting in a 30% increase in operational efficiency.- Authored a widely adopted whitepaper that became the standard framework for automation within the organization.

Singapore, Singapore

My job experience is to provide consultancy expertise, technical knowledge, and industry experience with the best of breed technologies. Work on a peer level with Account/Sales Managers to formulate technical requirements for nominated customers and new business sales projects. Lead technical authority for projects/tenders by delivering technical information to customers in the form of RFI/RFP responses, architectural design, product updates, and industry analysis. Work together with the operation team to understand their challenges in a real operating environment. Evangelize on managed services portfolio from a technical perspective by helping to transform businesses and solving business issues with technology. Scope of work:-1. Review Tender specification ( raise clarification if any)2. Identify technology product/services to fulfill the tender requirement3. Work with Operation team and 3rd party vendor4. Identify the solution gaps and risks5. Draft the solution cost6. Review solution with Bid Management7. Prepare Solution proposal and necessary document for submission8. Present solution to customer ( e.g. solution/ Risk Mgmt / Project timeline)9. Upon BAU-operation, engage customer to upsell other services

Singapore, Singapore

My job experience is providing consultancy in IT Architecture design, conceptualising, and validating customers' existing IT infrastructure. Optimised infrastructure and technical IS technical services with thehardware vendor. Conducted presentations and demonstrations on infrastructure solutions for customers. Perform Request For Proposal (RFP) analysis and proposal write-up based on TPI standard practice.Key Achievements:• Produce System Architecture Solution proposals on Government and Commercial tenders with a value of up to 40 million,• Solution Manager on architecture design reviews and approve deliverables technical solutions,• Provide Architectural design and presales support in the system and network infrastructure,• Work closely with a business partner in IT infrastructure solutions and manage tight tender budgets and deadlines,• Key responsibilities include technical requirement gathering, design, solutions architecture and presentation to high-level audiences,• Project managed and conducted Solution POC (Proof Of Concept) to customers,• Generate costing and proposal document write-up

Singapore, Singapore

My job experience is in project management, assisting the service delivery team in rolling out infrastructure projects. Design system and network infrastructure diagram. Coordinate with the Global and Local Support Team on infrastructure projects. Produce end-to-end Project Management across functional IT Infrastructure and Business Application interfaces. Coordinate and negotiate with vendors on deliverables and expectations for the projects. Managed and supported Business Critical Procedures based on SLA requirements. Organised work structures andQuality Management System (QMS) document control based on ITIL Service Management. Assist in the technical training and troubleshooting to the operation team. Able to support two service platforms on Windows and Unix environment➢ Project Team (June 2005 – August 2008):➢ Unix Team (Nov 2003 - June 2005):➢ E-Commerce Team (May 2001- Nov 2003):