Eric Laue Email & Phone Number

Milwaukee, Wi, Us

- Responsible for setup of all season ticket packages and single game events & parking within the ticketing system - including manifest, event/package building, buyer code/pricing creation, loaded ticket values (in conjunction with GiveX/Uptix), delivery methods, fees, and ticket designs - working with Tickets.com, MLB, and any other 3rd party integrator, including dynamic pricing provider, as needed.- Directly manage Coordinators - Ticket Technology and actively lead Ticket Technology team in completing all ticket technology duties efficiently and to a high degree of accuracy.- Setup all fulfillment packages, payment plans, season batch printing files, invoice data files, as well as complete any processes and reporting functions in regards to refunds.- Oversee hold code management for all ticket packages, groups, and internal requests, ensuring timely releases to maximize sales.- Complete weekly and end of month ticketing financial reporting for Brewers baseball events.- Direct Tickets.com client representative on executing utilities (rollover, expansion, reoffers, and write-offs), online ticket initiatives for Brewers baseball, access control and overall ticket system maintenance.- Serve as primary contact for Ticket Sales reporting and work with IT department on Tableau setup and maintenance.- Provide documentation and ticket sales reporting to MLB as requested for various ticket sales dashboards.- Oversee all season package fulfillment and internal request ticketing processes, including employee, player, scout, umpire, corporate ticket bank, and business ticket requests.- On a rotational schedule, provide game day and non-game/concert support as assigned, including assisting and supervising game day staff and executing closing reports and procedures.- Provide technological, operational and service support for all company ticket related needs and perform other functions and activities as directed.

Milwaukee, Wi, Us

- Actively lead Ticket Operations team in completing operational duties for the department in an efficient manner and with a high degree of accuracy.- Directly manage Ticket Services Coordinator and three Ticket Operations Specialists.- Responsible for setup of all season ticket packages and single game events and parking within the ticketing system (Tickets.com product ProVenue) including: manifest, event/package building, buyer code/pricing creation (in Qcue as needed), delivery methods, fees, and ticket designs.- Work with Tickets.com, MLB, and other 3rd party integrators as needed.- Setup fulfillment packages, payment plans, season batch printing files and invoice data files.- Work with Tickets.com on executing utilities such as rollover, expansion, reoffers, and write-offs.- Oversee all fulfillment and printing of season packages, group tickets, and internal requests including player, scout, and umpire ticket requests.- Provide non-game (concert) ticketing support as assigned.- On a rotational schedule, provide game day support, including assisting and supervising game day staff and executing closing reports and procedures.

Milwaukee, Wi, Us

- Responsible for setup of all season ticket packages and single game events and parking within the Provenue ticket system - including manifest, event/package building, buyer code and pricing, and hold cold allocation.- Work with third party ticket system integrator Qcue to assist in setup of dynamic pricing.- Setup and execute all season and single game online ticket initiatives.- Directly manage a full-time Coordinator, 2 casual Ticket Services specialists, and oversee seasonal Ticket window staff - including hiring, coaching, scheduling, and ensuring an overall rewarding workplace culture.- Execute ticketing system utilities and setups - including package rollover, invoice data pulls, online package renewal setup, payment plans, and delivery methods.- Provide setup and technical support for fulfillment staff as it relates to the season package fulfillment process and exchange package setup, as well as batch printing setup for all ticket printing.- Assist with non-game (Concerts/Soccer/Etc) ticketing setup and support.- On a rotational schedule, provide game day support, including assisting game day staff and executing closing reports and procedures.

Milwaukee, Wi, Us

• Provide management oversight of the box office to ensure staff provides exceptional customer service while maximizing ticket sales and ticket revenue opportunities• Manage front line ticketing operations, including supervision, recruitment, scheduling, and performance evaluation of 40 seasonal ticket window representatives (and an additional 15 seasonal phone center representatives from 2014-2017).• Create and administer policies and programs related to staff performance, department service standards, productivity expectations and staff rewards• Using the Tickets.com Provenue ticketing software, responsible for building, setting access, testing, and implementing events, packages, and various special offers for all Brewers home games as well as large special events at Miller Park • Assist in the execution of dynamic pricing of Brewers tickets by building price rules within Qcue software

Nashville, Tennessee, Us

• Manage staffing of the box office, including supervision of an intern and game day employees• Process incoming individual ticket orders through phone, walkups and internet sales• Coordinate with sales representatives and other staff for all of their ticket printing needs• Maintain and operate Streamline Ticketing System• Generate and analyze daily batch, reconciliation, attendance and sales reports for accounting• Oversee season ticket sales, reporting, and distribution program• Create, bid, and order all stock for ticket printing• Determine best course of action in resolving customer complaints regarding ticketing and seating• Serve as main point of contact for all special event ticketing and implementation• Perform maintenance on all ticketing equipment including computers, printers, and scanners• Train new game day box office employees and group sales representatives on the ticket system• Assist in IT functions with the organization as co-network administrator

• Hired and supervised up to 8 interns and 20 game-day employees• Managed season ticket holder and group sales programs• Processed walk-up, phone, and internet ticket orders during the day• Resolved customer service problems as main point of contact• Generated and analyzed sales and financial reports for General Manager and Ownership• Operated and maintained Streamline Ticketing System• Created and ordered ticket stock and sales literature• Balanced books, entered invoices, made vendor payments• Served as Human Resources administrator in 2008

Nashville, Tennessee, Us

• Supervised 12 game-day employees and 4 interns• Maintained season ticket holder database• Assisted in printing group sales orders• Processed walk-up, phone, and internet ticket orders during the day• Resolved customer service problems• Generated sales and attendance reports

Nashville, Tennessee, Us

• Processed walk-up, phone, and internet ticket orders during the day• Resolved customer service problems• Assisted in printing group sales orders• Operated ticket sales windows during games when needed

• Operated ticket office as the main ticketing employee• Resolved all ticketing and other customer service problems• Maintained and operated Ticketmaker Ticketing System• Processed phone and walk-up ticket orders • Managed inventory and ordering of ticket office supplies• Scheduled interns for non-game day ticket office shifts