Provide individual and group instruction and support for genealogical research with a focus on Denmark, Ireland, England, Sweden and early America. Staff and maintain FamilySearch Center located in Cedar Rapids, Iowa providing access and consulting for online tools such as FamilySearch, Ancestry, MyHeritage along with local Iowa history with books, microfilm or online resources with a unique focus on Czech/Slovak genealogy.

Spearheaded dispersed IT department (engineering, quality, security, PMO, infrastructure) with $28M budget, 80 employees, and 400 contractors supporting 5, 24x7x365, SaaS solutions on Azure, Salesforce, and co-location.- Established a new AI team, delivering the first Azure based AI-enabled microservice solution within 6 months, protecting $2M ARR and supporting 6 million transactions in first 12 months of deployment.- Implemented new RegEd Salesforce engineering, QA, and data team- Rescued $4M ARR by establishing PMO program that delivered 2 key projects in 1st 6 months.- Reduced production defects by 33% through upskill and upgrade of QA automation services.

Directed company’s technical teams for .NET and Java SaaS services as well as governed team of developers, including 25 employees and 700 contractors. Managed budget $18M. - Increased BPO service ARR by 200% via Robotic Process Automation (RPA) service implementation.- Leveraged new technology, cutting audit findings 92% and effort by 1K hours for finance team during EOY process. - Remediated all outstanding security findings within 6 months of acquisition of 3rd .NET platform via implementation of RegEd engineering SOP.

Generated operational optimization plans, established policies and product roadmaps, coordinated management, and communicated with important customers and business partners for company’s .NET and LAMP SaaS products. Directed team of 12 staff of developers and quality analysts as well as 150 contractors. Managed $10M budget meeting PE requirements.- Removed 99% of release process errors through implementation of Azure DevOps technology.- Increased average developer tenure from 1.3 to 6 years through superior hiring procedures and enhanced employee development programs.- Transformed SDLC model to Agile, reducing project turn times by 60 days or more.- Upgraded.NET platforms, achieving and maintaining PCI, PII, SOC, and HIPAA compliance.

Governed operations of 3rd-party data centers and collaborated in strategic business road mapping initiatives. Led team of 100 developer, QA, and documentation staff and contractors with $5M budget to support NAIC & HIPPA compliance, tax, accounting, and unclaimed property. - Implemented 3-year outsourcing strategy in 6 months while maintaining release dates and product quality standards, saving division $300K in 1st year and $1.2M annually.- Applied Agile delivery method, completing 15/16 releases on-time through 2 company reorganizations and facility changes. - Managed product divesture, achieving $900K savings through data center virtualization and consolidation.- Delivered modernized accounting system (Delphi to C#), $250K under budget and on-time.

Superintended security, commercial software, and hardware supplier contracts worth $40M+ with companies, including Microsoft, Dell, HP, Mandiant, CyberArk, Cisco, Symantec, McAfee, and Citrix.- Negotiated $250K in "pro bono" services while maintaining same license base and eliminating $2M in Microsoft contract expenses. - Obtained $500K savings through timely negotiation of Cisco firewall replacements.- Led enhancement of Rockwell self-service software portal, reducing IT call center requests by 20% and realizing $1M in annual savings.- Led annual 4th quarter strategic purchase program to support achievement of company financial targets, identifying $6M+ of new technology purchases, implementing within strict 3-month timeline, and ensuring compliance with Federal Procurement and GAAP requirements.

Directed combined US/European staff (Software Developers, QA, Project Management, Vendor Management, Client Services, IT) of $6M comprising 100 staff and 2,600 contractors.- Eliminated $300,000 in fixed annual software development costs by moving to a mix of a small internal development team supported by outsourced engineering groups based in the US and abroad.- Led BCP/DR of primary facility and staff that was destroyed by flooding while maintaining all client project commits and support 20% sales growth.- Drove 80% profitability improvement through architecting and delivering "OTIS" SaaS platform providing CRM, VRM, PM, Translation, and Accounting software for translation vendors, contractors and clients.