Eric Novak Email & Phone Number

Tucker, Ga, Us

Atlanta, Ga, Us

Responsible for churn management and portfolio ownership of a $6.8MM book of business. Re-affirmed product value to client's C-Suite Execs, expanded services alongside client's CISO, and ensured high performance within the implementations and day-to-day teams. Advocated client needs/issues across departments to ensure client success. Partnered with customers to and helped them successfully leverage SecureWorks software to gain the most value from their investments. • Partnered with all parts of the organization as the advocate for my Customers (Product Management, SOC, Sales, Onboarding, etc.) • Work with complex, multi-divisional, multi-geographical organizations.• Communicate business value and drive strategic programs with decision makers.• Used leadership skills to jointly define goals with customers.• Create and activate a plan with customers that results in both business value outcomes and team engagement.• Built and maintained collaborative relationships with SecureWorks customers and internal teams.• Held Quarterly Security Reviews with Threat Engagement Manager to discuss their Security Posture. • Held Monthly Syncs with Customer to set goals and go over accomplishments we may have completed.• Drive customer adoption, usage, and satisfaction to help drive renewals, expansion, new growth and advocacy.• Provide continuous education on the SecureWorks product portfolio including enhancements.• Generate regular/on-going proactive service reports to ensure the product adoption is occurring at the customer level.• Delivery main point of contact to help drive service and/or product insights that are identified by SecureWorks customers.

Built and promoted strong relationships to grow customer billings. Synchronized with numerous divisions to manage onboarding, recruiting, and credentialing process of temporary staff. Addressed customer concerns/issues on a priority basis, while ensuring customer satisfaction. Organized and directed multiple trainings around platform and software deployment to coach end-users about UpGlide Technology.• Collaborated with Special Education Directors on staffing needs and managed recruiting process of all openings.• Increased billings and grew active headcount for all customers.• Conducted trainings for internal employees on Blazerworks processes and software including how to troubleshoot issues.

Peachtree Corners, Georgia, Us

IT specialist for virtual staffing division of Soliant Health, a telehealth company.● Collaborate with sales and marketing team to complete Client Demos of the VocoVision software.● Build workstations that are sent to school districts with proprietary software through the imaging and branding process.● Conduct technology training on Zoom software, VocoVision scheduling software, and workstations with school districts and virtual clinicians.● Tasked with the opportunity to research, choose, and implement a company-wide ticketing system (Jira) for the fast-growing division.● Troubleshoot issues with school districts and candidates around hardware and software related issues on Windows and Apple devices.● Conduct technology screens with VocoVision candidates to qualify eligibility for work readiness.● Responsible for inventory and purchasing of our computer stations, iPads, Windows licenses, and all equipment needed for the department. Reduced inventory costs by over $25K within 6 months through vendor re- negotiations.

Peachtree Corners, Georgia, Us

Utilized Bullhorn CRM to strengthen relationships with customers. Oversaw and analyzed customer relationships with nationwide hospitals. Negotiated and secured agreements with customers. Drafted and presented RFPs in accordance with customers’ specifications. Captured new business opportunities and long-term contracts by highlighting mutual benefits. Recognized opportunities throughout country to maximize share. Coached and guided new talent about account management, recruitment processes, and strategies. Mentored new employees and provided support in each aspect of job. Administrated and monitored whole recruitment processes such as sourcing/screening, scheduling/interviewing,reference inspecting, and proposal presenting to prospective and recruited candidates. Evaluated and executed multiple hiring techniques incorporating cold calls/job posting, networking, advanced internet sourcing, employee referrals/direct sourcing, and job portals, while ensuring prospective healthcare professionals.● Displayed strong power of analytical reasoning and earned GOLD Shovel by hitting a $250K Gross margin sales goal with $500k in sales.● Achieved and retained extraordinary satisfaction ratings with quarterly reviews by my clients and candidates.● Secured promotion as Senior Account Executive within 2 years.● Mentored new employees to their placement goals within 3 months. This included showing them the best practices for keeping a full pipeline of candidates, vetting candidates, and how to manage their desks.

Hiring and maintaining staffing needs for the restaurant.Managing a staff of 30 +, making weekly schedule for all FOH staff.Weekly inventory counts for all food and alcohol in the restaurant.Hitting weekly goals for Food Cost, Liquor Cost, and Labor Cost.Making spread sheets for weekly food inventory and cost with the weekly sales.Choosing staff member for training of new staff members.Solving any problems the customers may have. Front of the House Manager Taco

Alpharetta, Ga, Us

Greeting customers as they came in the restaurant and made their way to the table.Made sure the customer's needs and expectations were met during their visit.Ensured that all FOH trainers understood the training material.Responsible for checking out servers, making sure section was clean and set-up the proper way.Was promoted to management after 4 months.

Started off as a normal server, then promoted to Head Wait after 3 months.Head Wait was responsible for all server cash outs and the nightly deposits.Promoted to Bartender, then Lead Togo, then Key Manager.Bi-weekly inventory counts of food and liquor.Responsible for Server, Bartender, Host, and Togo schedule.Developed training classes for new training leaders.

Greeted and attended to customers as well as helped customers with merchandise selection. Certified sales associate in all departments of the store.